DescriptionAt monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. We are looking for an IT Help Desk who'll be helping our employees with their technology needs throughout their time at monday.com. This person will be a part of the global IT team, supporting 1,600+ internal users and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks. Please note this is a hybrid role based out of our NYC office and requires 4 days in office. About The Role - Provide 1st level support to all monday.com employees around the world. - Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote within SLAs. - Resolving emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.) - Support internal users in order to solve problems related to their workstations. - Provide basic network assistance LAN, Wireless, VPN. - Configure, install and maintain all office technical equipment, including laptops, printers, monitors and other IT peripherals. - Work with A/V conferencing systems to support internal/external meetings or company events as needed. Requirements - 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian or similar, hardware experience) - Excellent ability to install, administer and troubleshoot computer hardware, software - Solid understanding of G-suite/Microsoft Office 365 - Experience with Okta - Working knowledge of A/V conferencing systems (Zoom, Crestron) - Customer service oriented, strong communication skills and ability to work in fact paced environment - Excellent analytical and problem solving skills with attention to details - Advanced troubleshooting and multi-tasking skills - Knowledge in JAMF - advantage - Exceptional organizational and time management skills Please note this is a hybrid role based out of our NYC office and requires 4 days in office. What monday.com can offer you: - Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops - Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program - Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified - We foster inclusion and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding - A global work environment with offices in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more Visa sponsorship for this role is currently not available.  For New York City-based hires only: Compensation Range: $65,000 - $85,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.  monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. #LI-Hybrid

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat • Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction • Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) • Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner. • Guides stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite • Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence • Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction • Collaborates with internal support teams to resolve challenges • Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture • Develops regular and thorough status communications for senior leadership and stakeholders • Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

• Provide technical support to end users on a variety of computer hardware and software issues. • Troubleshoot and resolve problems with computer hardware and software. • Install and configure new hardware and software. • Provide Active Directory support, including creating and managing user accounts, groups, and permissions. • Provide Citrix support, including troubleshooting and resolving issues with remote user sessions. • Follow standard documented Help Desk operating procedures and update procedures when directed by team. • Accurately log all Help Desk communications using the Helpdesk ITSM tools. • Escalate issues as necessary to appropriate escalation points. • Provide training to end users on computer hardware and software. • Work independently and as part of a team. • Communicate effectively with both technical and non-technical audiences.

• Serve as the primary application owner for Presidio’s OneStream platform, ensuring stability, performance, and data integrity • Lead, mentor, and develop a team of OneStream analysts; set priorities and provide technical guidance and code reviews • Design, configure, and develop OneStream solutions, including business rules, calculations, workflows, dashboards, and reports • Independently develop and maintain complex functionality supporting close, planning, of OneStream Specialty Planning solutions (People Planning (PLP) and Sales Planning (SLP)) models and registers • Partner with Finance, FP&A, and HR stakeholders to translate business requirements into scalable OneStream designs • Support monthly close, consolidation, forecasting, planning, and PLP/SLP cycles, including issue resolution and performance tuning • Manage system enhancements, upgrades, testing, and deployments in coordination with IT and external partners • To provide architectural expertise for new business requirements, from a design and implementation perspective • Establish and maintain application governance, documentation, security, and best practices • Ensure compliance with SOX and internal control requirements related to OneStream • Identify and drive opportunities for automation, standardization, and continuous improvement