• Serve as the primary application owner for Presidio’s OneStream platform, ensuring stability, performance, and data integrity • Lead, mentor, and develop a team of OneStream analysts; set priorities and provide technical guidance and code reviews • Design, configure, and develop OneStream solutions, including business rules, calculations, workflows, dashboards, and reports • Independently develop and maintain complex functionality supporting close, planning, of OneStream Specialty Planning solutions (People Planning (PLP) and Sales Planning (SLP)) models and registers • Partner with Finance, FP&A, and HR stakeholders to translate business requirements into scalable OneStream designs • Support monthly close, consolidation, forecasting, planning, and PLP/SLP cycles, including issue resolution and performance tuning • Manage system enhancements, upgrades, testing, and deployments in coordination with IT and external partners • To provide architectural expertise for new business requirements, from a design and implementation perspective • Establish and maintain application governance, documentation, security, and best practices • Ensure compliance with SOX and internal control requirements related to OneStream • Identify and drive opportunities for automation, standardization, and continuous improvement

Role Description As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to troubleshoot and resolve issues remotely. You are able to manage large projects with minimal guidance that affect multiple locations. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies, and distributed systems concepts. You must possess good written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. This will be an evening/night shift role to provide support on a global team. Key Job Responsibilities - Troubleshooting difficult IT Problems without SOPs - Plan and coordinate change management tasks - Collaborate with internal teams or vendors to execute projects - Lead continuous improvement efforts - Audit the quality of work performed and provide constructive feedback when necessary - Automate manual tasks; create/improve small tools that help make team operations more efficient - Be the first point of escalation - Participate in hiring, training, and development of others Qualifications - 4+ years of technical support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Bachelor's degree in IT, computer science or equivalent - 3+ years of supporting a Windows server environment experience - Experience supporting video conference and teleconference equipment Company Description Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or supporting our Global Logistics system delivering packages directly to customers.

• Support the development, enhancement, and rollout of compensation philosophy, and benefits harmonization programs, policies, and procedures. • Proactively conduct market research and contribute analytical insights to design discussions. • Recommend enhancements based on emerging global and regional trends, regulatory requirements, and benchmarking insights. • Support global compensation team in administrating base compensation, short-term incentives, long-term incentives, and recognition programs. • Support annual compensation cycles including merit, bonus, and equity planning activities. • Prepare reports, analytics, dashboards, modeling, and presentations. • Partner with various internal key stakeholders on job evaluations, salary range placement, offer construction, and internal equity analysis. • Ensure compensation programs comply with local employment laws, statutory requirements, and internal governance standards. • Support audits, and documentation related to compensation programs. • Conduct compensation benchmarking using regional market surveys to ensure competitive salary ranges and job structures. • Monitor market trend, pay transparency, equal pay, and other regulatory change requirements in EMEA and APAC, and assess the impact on compensation practices. • Provide data-driven insights and recommendations to the leadership team.

• Lead, coach, and mentor a multi-tier (Tier 1–3), multi-region helpdesk to deliver consistent, high-quality support across time zones • Build a culture of excellence, critical thinking, customer empathy, urgency, and accountability • Set clear expectations, performance standards, and career pathways for managers, leads, and agents • Oversee ticket triage, prioritization, escalations, coverage models, KPI tracking, and team readiness • Conduct regular 1:1s, performance reviews, skills development, and training plans • Serve as the executive escalation point for complex or high‑impact incidents • Own and continuously improve CSAT, SLA attainment, queue quality, and customer communication standards • Ensure incidents, requests, and escalations are handled quickly, accurately, and professionally • Design and implement enhanced global policies, escalation frameworks, and operating standards