Kincy

• Créer et optimiser des pages dédiées aux offres et services sur le site web. • Coordonner ou produire des contenus (articles, livres blancs, pages piliers, cas clients...). • Formaliser et mettre à jour les offres d’intégration, infogérance, cybersécurité, cloud, etc. sur différents supports (powerpoint, livre blanc etc.) • Aide à la structuration des argumentaires commerciaux, fiches offres, pitchs différenciants

• Define the LinkedIn editorial calendar • Create and publish regular posts • Engage and manage the community • Create and send a regular newsletter • Develop communications around product and offering updates

• Ensure high-quality management of a portfolio of clients, guaranteeing their complete satisfaction. • Act as the client's primary point of contact with a proactive, personalized approach. • Provide regular client follow-up through meetings, progress updates, and steering committees. • Analyze available client data and produce reports, summaries, and clear, actionable plans. • Serve as the client's voice internally within a continuous improvement framework by identifying friction points and areas for improvement, and driving enhancements across our teams.

• Provide high-quality technical support to end users on behalf of our clients. • Diagnose and resolve IT issues (hardware, software, networking) remotely for clients. • Provide user support, deliver training, and advise on IT best practices. • Contribute to the continuous improvement of IT services, including maintaining and updating technical documentation.

• Diagnoses and resolves issues with audiovisual installations • Provides user support and trains users on best practices • Contributes to the continuous improvement of audiovisual services

• Align the company’s offerings with market expectations (competitive intelligence, IT trends, updating sales arguments) • Develop our digital visibility: SEO, content, website, social media • Generate leads through value-added content, multichannel campaigns and effective prospect database nurturing • Retain clients through regular communications and a nurturing program • Manage the partner network (vendors, manufacturers, distributors) through joint initiatives (webinars, events, co-marketing) • Strengthen brand awareness and image among SMEs and mid-sized companies • Create and optimize dedicated pages for offers and services on the website • Coordinate or produce content (articles, white papers, pillar pages, customer case studies) • Define the LinkedIn editorial calendar (company account + support for executives/experts) • Create and publish regular posts (news, case studies, offers, market insights) • Animate the community (responses, interactions, network growth) • Create and send a regular newsletter (news, offers, IT watch points, customer cases) • Ensure brand consistency across all channels • Formalize and update integration, managed services, cybersecurity, cloud offers, etc. across different formats (PowerPoint, white papers, etc.)

• Provide high-quality technical support to users on behalf of our clients • Diagnose and resolve IT issues (hardware, software, networks) remotely for clients • Provide user support, train, and advise on IT best practices • Contribute to the continuous improvement of IT services, including updating technical documentation

• Provide high-quality management of a client portfolio, ensuring their complete satisfaction. • Act as the client's primary point of contact with a proactive, personalized approach. • Maintain regular client follow-up through meetings, progress updates, and steering committees. • Analyze available client data and produce clear, actionable reports, summaries, and action plans. • Serve as the client's voice internally within a continuous improvement approach by identifying friction points and areas for improvement and driving enhancements across our teams.

• Support the Consulting team with analytics and process standardization. • Prepare analyses, budget preparation, and presentations for consultants. • Produce analyses and coordinate teams. • Implement templates and standardized reporting. • Manage logistics for analytical projects and handle administrative follow-up. • Coordinate information between the Paris and Marseille teams.