• Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams • Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR • Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution. • Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements. • Ensure accurate and timely reporting of information related to new prospects. • Serve as customer liaison for priority internal initiatives requiring customer engagement. • Educate customers on new support offerings to maximize brand performance. • Manage clonoSEQ collection kit inventory in your two regions • Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team. • Serve as a point of customer escalation engagement • Contribute to a culture of success and ongoing business and goal achievement. • Support patient pull through efforts with timely customer follow-up and reporting • All other duties as assigned

• Convertir el caos en sistemas que sí funcionan • Diseñar y mejorar procesos operativos end-to-end para que la operación fluya sin fricción. • Documentar workflows, playbooks y SOPs claros (que la gente sí use). • Detectar cuellos de botella antes de que se vuelvan incendios. • Proponer e implementar mejoras continuas con mentalidad práctica y escalable. • Usar data para tomar mejores decisiones • Definir y dar seguimiento a los KPIs que realmente importan (no métricas de adorno). • Construir con el equipo de data dashboards simples, claros y accionables. • Analizar datos, detectar patrones y convertirlos en acciones concretas. • Ayudar al equipo y a los founders a decidir con base en datos, no en suposiciones. • Acompañar, desarrollar y hacer crecer al equipo de operaciones. • Alinear al equipo con objetivos claros, métricas bien definidas y prioridades reales. • Dar feedback constante, coaching y contexto para que todos puedan tomar mejores decisiones. • Asegurar que la operación cumpla SLAs y métricas clave. • Traducir objetivos del negocio en planes operativos claros y ejecutables. • Coordinar con founders, comercial y tech para que todo esté alineado. • Resolver problemas rápido, con criterio y foco en impacto. • Preparar la operación para escalar sin que se rompa. • Implementar herramientas, automatizaciones y mejoras tech. • Proponer ideas que hagan la operación más eficiente, inteligente y humana. • Participar activamente en decisiones estratégicas desde el lado operativo. • Reporte de cumplimiento de métricas a los founders.

• Monitor and optimize network adequacy across Lyra’s clinical portfolio, ensuring geographic and clinical coverage consistently meets member demand and performance standards. • Define and track key performance drivers, designing robust reporting frameworks that provide real-time visibility into the health and scalability of the network. • Serve as the primary subject matter expert for network performance, proactively diagnosing root causes for fluctuations and identifying targeted areas for improvement. • Drive cross-functional strategy to bridge network gaps, partnering with Clinical, Product, and Operations teams to implement scalable, long-term solutions. • Synthesize complex data into actionable narratives, ensuring both near-term operational needs and long-term strategic goals are supported by rigorous analysis. • Deliver data-driven recommendations to executive leadership, providing the insights necessary to drive organizational alignment and strategic investment. • Collaborate with leadership to align network capacity with commercial goals, ensuring Lyra’s network strength remains a key differentiator in the market. • Influence the evolution of clinical programs by providing a network-centric lens on how Lyra can best serve new and existing member populations. • Lead high-priority initiatives end-to-end, managing the full lifecycle from initial concept and stakeholder alignment through execution and post-launch evaluation.

• Develop and execute communication strategies that promote a culture of quality, safety, compliance, and customer service across global operations. • Develop and execute communication strategies that articulate the value of Viatris’ portfolio that spans generics, established brands and innovative brands. • Support executive and senior leaders across Operations, Quality, R&D and Commercial with communications strategies to drive engagement, visibility and connection with colleagues. • Bring together key communicators across our Operations, R&D and Commercial network to drive employee engagement and promote knowledge and best practice sharing to enhance communications efforts. • Provide strategic counsel and develop communications to support organizational announcements, restructuring activities, transformation initiatives, divestitures and integrations impacting Operations, Quality, Commercial and R&D. • Collaborate & align globally with multiple teams to ensure consistency with brand standards and adherence to the evolving corporate narrative.