• Serve as a critical part in operating a business; develop and execute merchandising strategies to maximize departmental opportunities and reach financial and client goals • Drive seasonal line plans across all brands/partners • Work collaboratively with the Buying team to ensure cohesiveness of total product assortment; aid in the selection of merchandise based on client preferences, market trends, and company goals • Support the buying process by conducting research on product availability, pricing, and vendor relationships • Build and maintain strong partnerships with cross-functional team members and vendors, both new and existing • Work closely with cross-functional teams such as Planning, Styling, and Marketing to align strategies and ensure a cohesive customer experience • Monitor and analyze inventory levels, sales data, and demand forecasts to ensure optimal stock levels and product assortment • Stay up-to-date with industry trends, competitor activities, and client preferences to inform buying decisions that are appropriate for Stitch Fix clients • Conduct regular market research and competitive analysis to identify new opportunities and potential risks • Assist in analyzing sales data and client feedback on an ongoing basis (i.e weekly, monthly, quarterly hindsights) to provide insights and inform strategies for future assortments. • Partner with Planning counterparts to actively and responsibly manage open to buy budget and coordinate purchase orders, deliveries, and replenishment strategies. • Own strategic management of the vendor matrix, identifying core competencies to maximize product opportunities and reach financial goals • Collaborate with vendors and suppliers to ensure timely delivery of products, resolve any issues, and maintain positive relationships. • Assist in negotiating terms, contracts, and pricing with suppliers to optimize profitability and product quality. • Participate in meetings, contribute to team discussions, and provide input on product assortment and promotions

• Manage Billing Deliverables, Metrics, and KPIs • Process a high volume billing for all Types (Autopay, Net Terms, Purchase Order, etc.) according to GAAP principles • Manage Enterprise Billing process and identify areas improvements • Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite). • Process Billing and account change requests. • Reconcile Billing Accounts Receivable and Payments for all customers • Partner with internal stakeholders for any Deal Desk and non-standard billing requirements • Support incoming customer emails, calls, and chats regarding billing issues and account change requests. • Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.) • Design solutions for Customer Billing Requirements in Billing Systems • Generate customer invoices according to specific customer requests and deliver them electronically. • Manage Accounts Receivable outreach to improve the collections process and reduce time to collect. • Deliver Billing on time for SaaS and One-Time billing activities

• Understand underlying systems and sales motions, and work with relevant stakeholders to build scalable sales processes • Own individual projects, starting with a broad business problem in the sales domain, break it down into smaller actionable items and identify data-driven solutions to drive impact • Have a deep understanding of our sales tech stack which includes Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo etc. and formulate plans for optimal adoption and usage • Create insightful dashboards to track key metrics, identify potential risks and act as a key enabler to the sales force • Work with relevant stakeholders including Finance, Engineering, and Product teams to drive the project roadmap, and implement the solution • Build an understanding of the sales funnel, identify relevant metrics to track the health of the business, and use SQL queries / build SFDC dashboards to analyse and present key insights to stakeholders at different levels in the company

• Manage the end-to-end processing of customer sales orders, including order entry, validation, and tracking, ensuring accuracy and adherence to company policies and procedures. • Act as a primary point of contact for customer inquiries regarding order status, product availability, and delivery schedules, providing timely and professional responses. • Collaborate closely with Sales, Logistics, Production, and Finance teams to resolve order-related issues, discrepancies, and special requests. • Monitor order backlogs and proactively communicate potential delays or changes to customers and relevant internal stakeholders. • Generate and analyze reports on order volume, fulfillment rates, and customer service metrics to identify trends and areas for improvement. • Assist in the development and documentation of order processing procedures and best practices to enhance operational efficiency. • Participate in cross-functional projects aimed at improving customer order experience and supply chain effectiveness. • Handle order escalations and work towards swift resolutions, ensuring minimal disruption to customer operations. • Ensure compliance with all relevant international trade regulations and company policies related to order fulfillment and shipping.