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Operations Lead
Location
Mexico
Posted
163 days ago
Salary
$25K - $30K / month
Seniority
Senior
Job Description
Operations Lead
Qualifinds
• Convertir el caos en sistemas que sí funcionan • Diseñar y mejorar procesos operativos end-to-end para que la operación fluya sin fricción. • Documentar workflows, playbooks y SOPs claros (que la gente sí use). • Detectar cuellos de botella antes de que se vuelvan incendios. • Proponer e implementar mejoras continuas con mentalidad práctica y escalable. • Usar data para tomar mejores decisiones • Definir y dar seguimiento a los KPIs que realmente importan (no métricas de adorno). • Construir con el equipo de data dashboards simples, claros y accionables. • Analizar datos, detectar patrones y convertirlos en acciones concretas. • Ayudar al equipo y a los founders a decidir con base en datos, no en suposiciones. • Acompañar, desarrollar y hacer crecer al equipo de operaciones. • Alinear al equipo con objetivos claros, métricas bien definidas y prioridades reales. • Dar feedback constante, coaching y contexto para que todos puedan tomar mejores decisiones. • Asegurar que la operación cumpla SLAs y métricas clave. • Traducir objetivos del negocio en planes operativos claros y ejecutables. • Coordinar con founders, comercial y tech para que todo esté alineado. • Resolver problemas rápido, con criterio y foco en impacto. • Preparar la operación para escalar sin que se rompa. • Implementar herramientas, automatizaciones y mejoras tech. • Proponer ideas que hagan la operación más eficiente, inteligente y humana. • Participar activamente en decisiones estratégicas desde el lado operativo. • Reporte de cumplimiento de métricas a los founders.
Job Requirements
- Licenciatura en Ingeniería Industrial, Administración de Empresas, Contabilidad o áreas afines.
- +5 años en roles de Operaciones, Ops Manager, Project Management o similar.
- Experiencia en startups, scaleups o entornos tech de alto crecimiento.
- Haber liderado equipos y operado con métricas claras.
- Background en servicios B2B o plataformas tech (plus).
- Mentalidad data-driven (KPIs, análisis, dashboards).
- Excel / Google Sheets avanzado (y amor por los datos bien estructurados).
- Hands-on en SQL y BigQuery.
- Experiencia documentando procesos y construyendo sistemas operativos.
- Uso de herramientas como Notion, ClickUp, Asana, Jira o similares.
- Interés y/o experiencia usando automatización e IA para mejorar operaciones (plus)
- Inglés avanzado
Benefits
- Horario: Lunes a Viernes de 9:00 am a 6:00 pm (flexible basado en resultados)
- Modalidad: Tiempo completo, Contractor, Remoto
- Sueldo: $25,000 a $30,000 netos mensuales (negociables)
- Acceso a mentores
- Aprendizaje constante a través de cursos, libros y clases gratuitos
- Vacaciones ilimitadas
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