Role Description As an IT Helpdesk Support (P1), you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under close guidance. You will: - Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and support tickets (Freshservice), following established runbooks. - Support account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools via JumpCloud and related systems. - Contribute to the security and stability of our environment by applying standard procedures for access, device, and account protection. Key Responsibilities - End-User Support & Ticket Handling - Serve as a first-line point of contact for IT-related issues and requests. - Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed. - Resolve basic / well-defined issues such as: - Password resets and SSO access issues. - Standard software install/uninstall requests. - Basic troubleshooting for Google Workspace, Slack, Zoom, and other standard tools. - Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status. - Access Management & Identity - Process standard access requests for company tools following least-privilege and access-minimization principles. - Use JumpCloud and other IAM tooling to: - Provision/deprovision users. - Assign/remove application access. - Enforce MFA and basic security controls. - Validate approvals (manager + application owner) before granting access and document changes in Freshservice. - Device & Endpoint Support - Support laptop setup and configuration for new hires (OS configuration, management agent enrollment, security tools, core applications) in line with IT and security standards. - Perform basic endpoint troubleshooting (performance issues, connectivity, common application errors). - Ensure devices stay compliant with security baselines (disk encryption, screen lock, OS patch level) and flag deviations for remediation. - Documentation & Knowledge - Follow existing knowledge base articles in Bloomroom – IT Helpdesk and contribute updates for common issues and workflows. - Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents. - Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see. - Collaboration & Security Culture - Collaborate with Infrastructure, Security Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes. - Reinforce security awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity). - Escalate any suspected security incidents promptly to the SOC or security team as per defined procedures. Qualifications - 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome). - Basic understanding of: - Operating systems (Windows and/or macOS). - Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting). - SaaS concepts and SSO/identity providers. - Strong customer service orientation with clear, professional written and verbal communication in English. - Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope. - Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience). Preferred Qualifications - Exposure to or interest in: - Google Workspace, Slack, Zoom, and other modern collaboration tools. - Ticketing tools such as Freshservice, Zendesk, or ServiceNow. - Identity and access management solutions (e.g., JumpCloud, Okta, Azure AD SSO). - Basic awareness of information security concepts (least privilege, MFA, phishing, secure handling of data). - Entry-level certifications a plus (e.g., CompTIA A+, ITF+, Google IT Support, or similar). Benefits - A great deal of freedom and trust with flexible working hours. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - 5 paid days off to volunteer. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's performance bonus. - Employee referral bonus of up to $3,000. - Celebration of work anniversaries — Bloomversaries! Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Role Description LTS.inen is seeking a highly motivated and skilled IT HelpDesk Support Specialist to join our dynamic and fast-paced team. As a member of the LTS.inen HelpDesk team, you will play a crucial role in providing technical support and guidance to our employees, ensuring smooth and efficient operation of our IT systems and infrastructure. - Respond to and resolve IT support requests from employees through various channels such as phone, email, and in-person - Troubleshoot hardware, software, and network issues and provide timely solutions - Install, configure, and maintain computer hardware, software, and peripherals for new and existing employees - Educate and assist employees on proper usage of software and applications - Collaborate with the IT team to identify and implement process improvements - Maintain accurate records of IT support requests and resolutions in our ticketing system - Conduct regular equipment inventory checks and document discrepancies - Stay up-to-date with the latest technology trends and industry developments to continuously enhance our IT services Qualifications - Bachelor's degree in Computer Science or related field, or equivalent work experience - Minimum of 2 years of experience in a technical support or helpdesk role - Excellent knowledge of Windows and Mac operating systems - Proficient in Microsoft Office Suite, including Office 365 - Strong understanding of computer hardware components and networking principles - Familiarity with Active Directory and Office 365 administration - Demonstrated ability to troubleshoot and problem-solve technical issues - Exceptional communication and customer service skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously Benefits - Supportive and collaborative work environment - Opportunity to grow and develop your skills - Providing top-notch technical support to our team Company Description LTS.inen is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Provides expert multi-technology advice to internal clients, analyzing and providing strategies and solutions on all aspects of infrastructure software, hardware features and related technology components • Architect end-to-end AI solutions: secure AI factories, data architectures, and automation frameworks • Recommends, advises and executes on the best design for information technology architectures • Leads the design and communicates high level structure to enable and guide the design and development of integrated solutions that meet current and future business needs • Uses client business requirements to advise on the design, deployment and operation of infrastructures software • Creates designs that provide holistic views, but also contain the details of the components and interconnections between components • Involved with projects at the time of inception and is involved along with the project manager in the planning and governance of projects and the functional analysis (FA) of developing the initial requirements • Researches and investigates emerging infrastructure technologies, particularly on software defined infrastructure features and the best practices associated with these trends • Advises on the improvement of internal effectiveness by contributing to improving current methodologies, processes and tools

Title: Sr. Technical Support Specialist Location: Horsham United States Job Description: FIRSTRUST BANK Recognizes the leader in you As one of the region’s foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability. The Senior Technical Support Specialist plays a critical role in ensuring the smooth operation of the company’s technology infrastructure. This position is responsible for troubleshooting hardware and software issues, providing timely technical support to end-users and senior level executives, and contributing to the maintenance and improvement of IT systems. The role serves as a key point of escalation for complex technical issues, ensuring timely resolution and appropriate follow‑up with customers. Additionally, this position assists with workload distribution and queue management. JOB DUTIES AND RESPONSIBILITIES: - Technical Support: - Provide first and second-level technical support to end-users via phone, email, or in-person. - Diagnose and resolve hardware, software, and network-related issues promptly. - Serve as an escalation point for complex issues before elevating to higher-level IT staff or management. - Hardware and Software Management: - Install, configure, and maintain computer systems, printers, and other peripherals. - Assist with the deployment of new software applications and updates. - User Support and Training: - Assist users with software and hardware-related questions and problems. - Provide training and guidance to end-users on best practices for using IT resources. - Create and update user manuals, guides, and documentation. - Network and Connectivity: - Troubleshoot and resolve basic network connectivity issues. - Assist with network setup and configuration tasks as needed. - Coordinate with network administrators to ensure consistent network performance. - Security and Compliance: - Implement and follow IT security protocols and procedures. - Assist in maintaining compliance with company and regulatory IT standards. - Monitor systems for security vulnerabilities and take appropriate actions. - System Maintenance and Improvement: - Perform routine system maintenance tasks, such as updates, upgrades, and patches. - Participate in the implementation of IT projects and initiatives - Contribute ideas for improving IT processes and systems. - Project Implementation: - Participate in projects aimed at improving support services and end user experience. - Execute support-related projects from inception to completion, ensuring timely delivery and quality outcomes. - Collaborate with various IT departments and business units to successfully implement projects. - VIP Support: - Provide comprehensive support for Audio Visual (AV) equipment, ensuring seamless operation for Zoom and Microsoft Teams meetings, including setup, troubleshooting, and user assistance. - Assist with the deployment of new technologies and special projects for the executive team. - Coordinate with other IT teams to ensure seamless support for executive initiatives. - Queue Management - Support the Technical Support Manager with workload distribution and queue management. - Monitor incoming tickets and calls to ensure service-level agreements (SLAs) are met. PHYSICAL AND SENSORY REQUIREMENTS: - Prolonged periods sitting at a desk and working on a computer. - While performing the duties of this position, the employee will constantly be ascending and descending, moving about and lifting objects - The employee may be required to lift files/materials up to 50 pounds to take to various locations. - This position will incur installing, operating and handling technical equipment such as personal computers, printers and servers daily. - The incumbent will be expected to operate a computer terminal. - Prolonged periods sitting at a desk and working on a computer POTENITAL ON-THE-JOB-RISKS: - None identified. EDUCATION, TRAINING AND EXPERIENCE: - Associate or bachelor’s degree in information technology, Computer Science, or a related field; or equivalent work experience. - 5+ years of experience in IT support with at least 2 years supporting C-level executives. - Strong knowledge of Windows and MacOS operating systems, mobile operating systems (iOS, Android). - Expertise in troubleshooting hardware, software, and network issues. - Excellent communication and interpersonal skills. - High level of discretion and professionalism in handling confidential information. - Ability to work independently and in a high-pressure environment. - Ability to work independently and as part of a team. - Capable of clarifying technical issues in terms that are easy to comprehend. - Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. WORK SCHEDULE: - This role is deemed Mission Essential, which may necessitate working on days when the Bank is not operational, initiates late, or concludes early due to adverse weather conditions. - The work schedule is a blend of onsite and remote work, necessitating four days of onsite presence and one day of remote work per week. - Commute to various offices, branches, and executive residence as required. - Participate in IT on-call rotation for remote support during off-hours. Must be willing to be available and ready to respond on short notice during on-call period. Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Firstrust Bank is an Equal Opportunity Employer. If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department . Include your full name, best way to reach you, and the accommodation needed to assist with the application process. Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied. Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling Job Details Pay Type Salary