This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At WooCommerce, we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them. Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Operations Manager to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time. You’ll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth. This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward. What You’ll Do - First 90 days: - Build core dashboards, identify process/data gaps, establish remediation plans. - First 180 days: - Create capacity and territory models, map the full tech stack and integrations, define the attribution model. - First 12 months: - Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation. - Day to day, Week to week, Month to month: - Systems & Data Foundation: - Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.). - Establish data quality standards, access controls, and governance practices. - Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?” - Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind. - Evaluate and implement technology or process improvements to support revenue growth. - CS & Sales Enablement: - Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks. - Create rules of engagement between Sales and CS for complex GTM. - Build enablement function infrastructure (topics/process/schedule—not training delivery). - Strategic Revenue Support: - Build tracking for strategic/payment partner merchants critical to NRR. - Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands. - Create capacity planning models based on pipeline velocity and customer growth. - Territory planning, quota setting, and compensation administration. - Support pricing and packaging changes with data and tracking. - Support mid-funnel pipeline reviews and Sales/CS QBRs. - Identify and surface GTM and CS inefficiencies through data analysis. - Build merchant health scoring, expansion potential tracking, and red-to-green workflows. - Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy. Qualifications - You’ve built RevOps from scratch (6–8+ years of experience, including at least one 0→1 build or major foundation reset). - You’re deeply data-driven, with a mindset of “if the data isn’t there, how do we get it?” - You’re comfortable speaking truth to power, using data to surface trade-offs and inform decisions, even when conversations are uncomfortable. - AI is a strength, not a buzzword—you can point to concrete examples of how you use it in your current role. - You’re hands-on technically, with strong Salesforce experience (flows, integrations) and comfort working with data (e.g. SQL or Python), not just point-and-click tooling. - You know the RevOps tooling landscape, and have good judgment about what actually works at scale. - You’re pragmatic and intentional, balancing short-term fixes with longer-term system design. - You can partner as an equal with revenue leaders, and communicate data-backed insights clearly to executive stakeholders. What Good Looks Like - You can answer “where are we vs. Sales and CS targets?” quickly using trusted data. - Executives rely on ELT-ready dashboards that communicate complex business simply. - Core metrics (NRR, CAC, LTV, ASP, time to close, close rates) are clearly defined with documented data sources. Salary & Benefits - Salary range: $140,000-$200,000 USD. - Please note that salary ranges are global, regardless of location, and we pay in local currency. - We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. - This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy.

• Build core dashboards and identify process/data gaps • Own vendor relationships and establish data quality standards • Support customer success function and create engagement rules between Sales and CS • Analyze performance trends to guide strategy and support pricing changes

• Analyze customer and prospect behavior, product usage, and retention data to drive company strategy • Create and maintain dashboards and reports that track key success metrics • Collaborate with Finance to build models and forecasts that inform strategic decisions • Partner with GTM and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction • Plan, manage, and deploy customer and/or prospect territories • Effectively communicate data-driven findings and strategic recommendations to key stakeholders • Design and implement process improvements to drive scalability

• Leading multiple concurrent Gong implementations (8–12 at a time), keeping scope, timelines, and quality on track. • Guiding clients by presenting options, discerning trade-offs, and providing recommendations. • Owning implementation discovery, requirements gathering, solution design, and documentation. • Configuring and delivering solutions within Gong products (including Foundations, Forecast, and Engage) and driving successful adoption. • Documenting requirements and workstream plans. • Tracking progress on work while keeping the team and clients up to date. • Learning and working in different sales technologies, including Salesforce, Hubspot, and related applications. • Contributing to Go Nimbly’s internal knowledge-base by sharing successes, learnings, problem-solving with others, or leading trainings. • Managing client relationships and running client-facing sessions with confidence and clarity.