• Design and develop scalable Salesforce solutions using Apex, Lightning Web Components, Flows, and declarative automation • Build and maintain integrations between Salesforce and GTM tools using Workato, APIs, custom middleware, and integration best practices • Make data architecture decisions including object modeling, relationship design, and data integrity strategies • Partner with Product Managers and Revenue Operations stakeholders to translate business requirements into technical solutions • Participate in code reviews, maintain technical documentation, and contribute to development standards • Mentor junior engineers and contribute to the technical growth of the team • Troubleshoot complex technical issues across the GTM systems landscape • Optimize system performance, reduce technical debt, and ensure platform scalability • Contribute to deployment processes, release planning, and technical roadmap decisions

• Build Salesforce solutions using both code (Apex, Lightning Web Components) and no-code tools (Flows, Process Builder, Validation Rules, Formula Fields) • Build and maintain integrations between Salesforce and GTM tools using Workato, APIs, and integration best practices • Contribute to data modeling and architecture decisions to ensure data integrity and system performance • Partner with Business Systems teammates and Revenue Operations stakeholders to translate business requirements into technical solutions • Write clean, maintainable, and well-tested code following Salesforce best practices • Troubleshoot technical issues across the GTM systems landscape • Participate in code reviews, deployment processes, and technical documentation • Optimize system performance and contribute to reducing technical debt • Support release planning and contribute to technical roadmap discussions

• Design and implement complex Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs • Develop and deploy AI-enabled and Agentforce solutions to enhance automation, service delivery, and decision support • Translate business and clinical operational requirements into scalable technical designs • Serve as a technical lead across Salesforce initiatives, setting architecture direction and development standards • Mentor junior developers and conduct code reviews to ensure high-quality, maintainable solutions • Provide technical leadership in Agile ceremonies and solution planning sessions • Lead integrations between Salesforce and enterprise systems using REST/SOAP APIs, middleware, and secure data exchange patterns • Optimize system performance, ensure data integrity, and troubleshoot complex platform issues • Promote DevOps best practices including version control, CI/CD, and automated testing • Partner with product owners, analysts, and VA stakeholders to deliver solutions aligned with mission outcomes • Stay current with Salesforce releases, AI capabilities, and federal technology trends to continuously improve platform capabilities

• Facilitate business process reviews to identify customer requirements and processes • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Develop technical requirements and specifications for customers and the technical delivery team • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage aspects of projects and customer communications • Deliver customer end user training and documentation • Oversee and be accountable for the successful completion of all aspects of assigned projects • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Architect and build best-in-class implementations of Service Cloud • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)