• Build Salesforce solutions using both code (Apex, Lightning Web Components) and no-code tools (Flows, Process Builder, Validation Rules, Formula Fields) • Build and maintain integrations between Salesforce and GTM tools using Workato, APIs, and integration best practices • Contribute to data modeling and architecture decisions to ensure data integrity and system performance • Partner with Business Systems teammates and Revenue Operations stakeholders to translate business requirements into technical solutions • Write clean, maintainable, and well-tested code following Salesforce best practices • Troubleshoot technical issues across the GTM systems landscape • Participate in code reviews, deployment processes, and technical documentation • Optimize system performance and contribute to reducing technical debt • Support release planning and contribute to technical roadmap discussions

• Design and implement complex Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs • Develop and deploy AI-enabled and Agentforce solutions to enhance automation, service delivery, and decision support • Translate business and clinical operational requirements into scalable technical designs • Serve as a technical lead across Salesforce initiatives, setting architecture direction and development standards • Mentor junior developers and conduct code reviews to ensure high-quality, maintainable solutions • Provide technical leadership in Agile ceremonies and solution planning sessions • Lead integrations between Salesforce and enterprise systems using REST/SOAP APIs, middleware, and secure data exchange patterns • Optimize system performance, ensure data integrity, and troubleshoot complex platform issues • Promote DevOps best practices including version control, CI/CD, and automated testing • Partner with product owners, analysts, and VA stakeholders to deliver solutions aligned with mission outcomes • Stay current with Salesforce releases, AI capabilities, and federal technology trends to continuously improve platform capabilities

• Facilitate business process reviews to identify customer requirements and processes • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Develop technical requirements and specifications for customers and the technical delivery team • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage aspects of projects and customer communications • Deliver customer end user training and documentation • Oversee and be accountable for the successful completion of all aspects of assigned projects • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Architect and build best-in-class implementations of Service Cloud • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)

• Architect Comprehensive Solutions: Design end-to-end Salesforce solutions tailored for Revenue Cloud, focusing on areas such as Configure, Price, Quote (CPQ) and Invoicing. • Develop Blueprints: Create detailed architectural blueprints that incorporate integrations, customizations, and system configurations to ensure seamless functionality. • Evaluate Processes: Analyze existing product configuration, pricing, quoting, and ordering workflows to identify inefficiencies and improvement opportunities. • Implement Enhancements: Develop solutions that align with business goals, ensuring scalability, accuracy, and optimized performance across Quote-to-Cash processes. • Engage Stakeholders: Work closely with cross-functional teams, including senior leadership, Sales Operations, IT, Legal, Accounting, and Finance, to define requirements and create roadmaps. • Ensure Alignment: Act as the primary liaison between technical and business teams, fostering effective communication and shared understanding of project objectives. • Guide Projects: Lead the implementation of Salesforce Revenue Cloud solutions, ensuring that projects are completed on time, within budget, and to the satisfaction of all stakeholders. • Oversee Technical Execution: Provide strategic direction and manage all phases of the implementation process, including design, testing, deployment, and post-go-live support. • Leverage Tools: Utilize Salesforce-native tools and features, such as Product Catalog Management, Transaction Management, Dynamic Revenue Orchestration, and Invoice Management. • Manage Integrations: Oversee the integration of Salesforce with other enterprise systems (e.g., Netsuite, Avalara, Stripe, DocuSign) and ensure data integrity during migrations. • Stay Current: Keep up with Salesforce updates and industry trends, proactively identifying opportunities for improvement and innovation. • Recommend Solutions: Evaluate and introduce new features, tools, and processes to enhance Salesforce-based workflows and operational efficiency.