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Senior Solution Architect, ITOM
Location
Florida
Posted
115 days ago
Salary
0
Seniority
Senior
Job Description
Senior Solution Architect, ITOM
Presidio
• Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class solutions. • Develop and maintain products that support Contender Solution's business objectives. • Provide strategic guidance on ServiceNow and other platforms, driving customer success by aligning with their business goals. • Support and influence the architectural direction of products and projects. • Lead customer workshops with BPC support, ensuring all technical and business requirements are addressed. • Guide customers through the adoption of new products, ensuring alignment with their current maturity and business needs. • Field complex and difficult questions from customers, providing expert solutions and overcoming objections. • Lead product demos, showcasing technical capabilities to meet customer requirements. • Design integrations between ServiceNow and third-party applications, ensuring seamless data flow and operational efficiency. • Develop technical designs based on business requirements, creating scalable and secure architectures. • Contribute to the development of unique intellectual property, driving innovation within the company. • Oversee technical reviews, ensuring the quality of deliverables meets the company's standards. • Actively mentor Associate and Staff Solution Architects, providing guidance and support as needed. • Collaborate with cross-functional teams to ensure smooth implementation of architectural solutions. • Participate in technical interviews for potential new hires, ensuring the team continues to grow with top talent.
Job Requirements
- Proven experience in leading architectural design and development for large-scale projects, ideally in a ServiceNow environment.
- Experience in designing integrations between ServiceNow and other third-party applications.
- Track record of successfully guiding customers through complex technical questions and product adoption.
- Experience in leading workshops and presentations to customers.
- At least two Certified Implementation Specialist certifications from SNow Learning or equivalent.
- Additional certifications in relevant technologies are a plus.
- Expertise in ServiceNow platform and solutions.
- Strong understanding of industry best practices and methodologies.
- Excellent problem-solving, leadership, and communication skills.
- Ability to mentor and guide junior team members in both technical and professional growth.
- Ability to develop and maintain complex technical designs and integrations.
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
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