• Reporting to the Director of Customer Success EMEA you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor. • You will help with customer onboarding, thus driving adoption. • You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey.

• Develop the architecture for SAP Service Cloud V2 and SAP Customer Engagement (CE), including extensions and customizations • Lead and manage development teams: take technical ownership of projects and contribute your experience in code reviews, design decisions and best practices • Integrate Service Cloud V2 with other SAP systems (e.g., S/4HANA, SAP S/4HANA Utilities, BTP - CPI) and third-party systems • Create solution concepts, prototypes (POCs) and roadmaps • Provide technical coaching and knowledge transfer: mentor colleagues and ensure high-quality, maintainable code • Ensure non-functional requirements such as performance, scalability, security and operations • Support pre-sales activities: assist in preparing architecture proposals, effort estimates and presentations for customers

• Lead the design and implementation of voice solutions on the Google Platform. • Oversee new projects from conception to delivery, ensuring best practices, scalability, and compliance with business and technical requirements. • Design end-to-end solutions that align with enterprise environments and business needs. • Establish and promote best practices, reusable design patterns, and architectural standards. • Create clear and concise documentation, including backend integration specifications, business logic implementation details, and high-level architecture designs. • Identify the APIs needed (Analysis and onboarding, API request/response structures, and DTO classes). Also designing high level design for the middleware teams to enable them to produce MW services. • Act as a liaison between business stakeholders and development teams to translate business requirements into technical solutions. • Work closely with engineers to support the implementation of designed solutions. • Engage proactively with external teams to ensure alignment and successful project execution. • Tune voice solutions for optimal performance, leveraging best practices in configuration and AI/ML-powered speech recognition systems.

• Define project playbooks/guidelines, including phases, scope, budget and schedule. • Ensure compliance with standards, with a strong focus on reusable solution packages. • Protect against scope creep and non-standard customizations. • Collaborate with Solution Consultants during pre-sales and early scoping to validate feasibility. • Communicate with the COE (Center of Excellence) on technical delivery, delegate routine tasks while retaining accountability for the solution. • Work with Product to influence the roadmap and deliver innovative, scalable solutions. • Understand customer needs and propose solutions that prioritize standardized packages. • Act as the technical authority during implementation to ensure solution integrity. • Build trust with enterprise stakeholders by aligning solutions with business and IT requirements. • Promote adoption of new technologies (Generative AI, automation, advanced integrations). • Contribute to solution packaging that connects business logic with technical implementation.