• Develop the architecture for SAP Service Cloud V2 and SAP Customer Engagement (CE), including extensions and customizations • Lead and manage development teams: take technical ownership of projects and contribute your experience in code reviews, design decisions and best practices • Integrate Service Cloud V2 with other SAP systems (e.g., S/4HANA, SAP S/4HANA Utilities, BTP - CPI) and third-party systems • Create solution concepts, prototypes (POCs) and roadmaps • Provide technical coaching and knowledge transfer: mentor colleagues and ensure high-quality, maintainable code • Ensure non-functional requirements such as performance, scalability, security and operations • Support pre-sales activities: assist in preparing architecture proposals, effort estimates and presentations for customers

• Lead the design and implementation of voice solutions on the Google Platform. • Oversee new projects from conception to delivery, ensuring best practices, scalability, and compliance with business and technical requirements. • Design end-to-end solutions that align with enterprise environments and business needs. • Establish and promote best practices, reusable design patterns, and architectural standards. • Create clear and concise documentation, including backend integration specifications, business logic implementation details, and high-level architecture designs. • Identify the APIs needed (Analysis and onboarding, API request/response structures, and DTO classes). Also designing high level design for the middleware teams to enable them to produce MW services. • Act as a liaison between business stakeholders and development teams to translate business requirements into technical solutions. • Work closely with engineers to support the implementation of designed solutions. • Engage proactively with external teams to ensure alignment and successful project execution. • Tune voice solutions for optimal performance, leveraging best practices in configuration and AI/ML-powered speech recognition systems.

• Define project playbooks/guidelines, including phases, scope, budget and schedule. • Ensure compliance with standards, with a strong focus on reusable solution packages. • Protect against scope creep and non-standard customizations. • Collaborate with Solution Consultants during pre-sales and early scoping to validate feasibility. • Communicate with the COE (Center of Excellence) on technical delivery, delegate routine tasks while retaining accountability for the solution. • Work with Product to influence the roadmap and deliver innovative, scalable solutions. • Understand customer needs and propose solutions that prioritize standardized packages. • Act as the technical authority during implementation to ensure solution integrity. • Build trust with enterprise stakeholders by aligning solutions with business and IT requirements. • Promote adoption of new technologies (Generative AI, automation, advanced integrations). • Contribute to solution packaging that connects business logic with technical implementation.

• Translate partner business models into compliant, scalable technical solutions using the banks and partners APIs, systems, and operational workflows • Lead technical discovery sessions, architecture reviews, and integration planning with fintech partners • Provide hands-on support during onboarding, including API/SFTP troubleshooting, data mapping, and workflow configuration • Document integration patterns, best practices, and partner specific requirements • Collaborate with product, compliance and technology teams to design solutions that align with regulatory requirements and the bank’s risk appetite • Recommend technical approaches that balance partner needs with operational feasibility and compliance constraints • Identify gaps in current capabilities and advocate for enhancements that improve partner experience or operational efficiency • Serve as the escalation point for complex technical issues across payments, ledgering, KYC/KYB, card issuing, ACH, wires, or other sponsor bank services • Monitor partner performance and proactively identify areas for optimization or risk mitigation • Work closely with compliance and risk teams to ensure partner implementations adhere to regulatory and program requirements • Partner with operations to streamline processes and ensure smooth day to day execution of partner programs • Provide feedback to product teams based on partner needs, market trends, and integration challenges • Act as a trusted technical advisor to fintech partners throughout the lifecycle of the relationship • Communicate complex technical concepts in clear, business friendly language • Support partner growth by identifying opportunities to expand product usage or improve performance.