• Responsible for ongoing maintenance and repair of contracted and non-contracted generator and power distribution equipment • Technical support to customers on operational or maintenance aspects • Provide 24x7 “on-call” services as required • Maintain and safeguard company issued equipment, tools, and instruments • Perform required preventative maintenance service to equipment under contract as scheduled • Customer contact and interface • Communicate availability status to corporate office • Ensure that work is performed to PSS standards • Complete all paperwork, including Field Service Reports, Time Sheets, Expense Reports, and other job required reports timely and accurately • Provide technical support to customers upon request

• Responsible for ongoing maintenance and repair of contracted and non-contracted generator and power distribution equipment • Provide technical support to customers on operational or maintenance aspects

• Responsible for ongoing maintenance and repair of contracted and non-contracted generator and power distribution equipment • Provide technical support to customers on operational or maintenance aspects • Daily travel with independent work structure • Provide 24x7 “on-call” services as required • Perform required preventative maintenance service to equipment under contract as scheduled • Communicate availability status to corporate office • Complete all paperwork, including Field Service Reports, Time Sheets, Expense Reports, and other job required reports timely and accurately • Maintain Technical documentation for study and/or review

• Provides onsite technical customer support: Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction. • Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips • Performs service in a cost effective manner • Displays professional attitude and courtesy while on site • Maintains effective communication with customer and our customer support center during repair process and any projected delay • Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair. • Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems. • Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes. • Follows customer specific repair procedures. • Assesses current and future customer needs based on usage of the system. • Inventory / Parts Management: Determines needed parts and quantities based on contracts in service area. • Returns bad or excess parts in a timely manner. • Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory. • Administrative: Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. • Attends and participates in regularly scheduled team meetings. • Accounts for all activities correctly using Field Point time reporting utility. • Other duties as assigned.