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Helping 21,500 organizations across the globe fuel innovation by optimizing IT infrastructure management.
Field Service Technician
Location
Brazil
Posted
81 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Technician
Park Place Technologies
• Provides onsite technical customer support: Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction. • Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips • Performs service in a cost effective manner • Displays professional attitude and courtesy while on site • Maintains effective communication with customer and our customer support center during repair process and any projected delay • Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair. • Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems. • Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes. • Follows customer specific repair procedures. • Assesses current and future customer needs based on usage of the system. • Inventory / Parts Management: Determines needed parts and quantities based on contracts in service area. • Returns bad or excess parts in a timely manner. • Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory. • Administrative: Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. • Attends and participates in regularly scheduled team meetings. • Accounts for all activities correctly using Field Point time reporting utility. • Other duties as assigned.
Job Requirements
- Minimum seven (5) years specific experience working with OEM data center hardware
- Successful Prior Field experience
- Solid technical aptitude
- Understanding of different OEM equipment with the ability to grasp new products/concepts
- Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)
- Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first
- Proven ability to work independently, while exhibiting leadership and collaboration, when working with others
- CompTIA A+ and Server + required
- Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements.
Benefits
- Must be able to respond to customer issues 24/7
- Potential requirement for work at height, including the use of ladders
- Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies.
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