• Provides onsite technical customer support: Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction. • Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips • Performs service in a cost effective manner • Displays professional attitude and courtesy while on site • Maintains effective communication with customer and our customer support center during repair process and any projected delay • Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair. • Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems. • Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes. • Follows customer specific repair procedures. • Assesses current and future customer needs based on usage of the system. • Inventory / Parts Management: Determines needed parts and quantities based on contracts in service area. • Returns bad or excess parts in a timely manner. • Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory. • Administrative: Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. • Attends and participates in regularly scheduled team meetings. • Accounts for all activities correctly using Field Point time reporting utility. • Other duties as assigned.

• Maintenance of steam systems and troubleshooting, by phone and on site • Commissioning and customer training for new systems • Electrical and control-technology optimization of systems at customer sites • Advising customers on the optimization of steam systems

• Manage schedule independently • Perform corrective and preventive maintenance operations • Ensure proper management of stock • Promote company and products • Record activity-related data • Carry out work activities by applying safety rules • Provide technical support and training when needed.

Role Description We are looking for motivated Multiskilled Engineers to join our team. As a Telecom Engineer at FTTx Resources, you will play a crucial role in ensuring the reliability and performance of our Clients' telecommunications network. You will be responsible for: - Installing fibre optics cables underground and overhead - Managing related equipment - Delivering seamless connectivity Qualifications - OH & UG cabling experience to PIA network standards - At least one year experience as a cabler in a network build environment - Required accreditations: SA001, SA002, NRSWA - Desirable accreditations: S007/N26, S008/N27, Tetra, S009 - Nice to have: S005, S006, N23 - Fibre-blowing experience - Test rod & roping experience - Subducting experience - Experience in producing A55s - Ability to read As-built drawings - NOPS card required - Positive, can-do attitude - Driving license required Requirements - Monday - Friday, 8 am - 5 pm, with one hour of a break - Salary £32,000 - £36,000 a year, depending on experience and accreditations - 28 days of holidays + 8 bank holidays - Overtime at weekends may be offered - Some night shifts may be required - Company pension Benefits - Competitive salary commensurate with experience - Retirement savings plans - Training and professional development opportunities - Opportunities for career advancement within a growing telecom company - Supportive and collaborative work environment