• Act as the primary point-of-contact for all technical activities and incidents post launch for assigned customer • Work closely with legal and finance teams to create the new contracts and renewal of the existing customer contracts. • Provide technical support for customers to support pre-sales and post-sales processes • Conduct regular technical account reviews, architectural reviews, product trainings and workshops, providing insights and analytics • Be an expert in V-Key’s products and the underlying architecture and provide effective technical consultation to customer • Responsible for managing the team’s day-to-day operational and ensuring that the team follows the customer implementation process and V-Key’s Internal Process through an assigned Service Delivery Manager • Ensure deliveries/patches delivered on time with good quality • Analyse customer needs and suggest upgrades or additional features to meet their requirements and demands • Ensure Service Delivery Manager facilitates incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA • Work closely with customer’s internal IT team to plan and align V-Key’s resources with the road map and timeline • Work closely with V-Key’s product team to communicate product new releases to customer • Prepare and submit periodical report for all Incidents with the defect details with the status to customer • Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager

Role Description We are looking for a customer-facing Solutions Architect who will work closely with enterprise clients to design and demonstrate Voice AI solutions integrated with their telephony infrastructure. This role is focused on solution architecture, enterprise engagement, technical demos, and documentation, rather than core platform development. You will work directly with customer telephony teams, IT teams, and infosec teams to design and deploy Voice AI solutions that integrate with platforms like Genesys, Avaya, Cisco, and cloud telephony providers. The role requires the ability to manage multiple enterprise engagements simultaneously and act as a bridge between Sales, Delivery, and Product teams. Key Responsibilities - Enterprise Solution Architecture - Design Voice AI solution architectures for enterprise deployments. - Integrate AI voice agents with telephony platforms such as: - Genesys - Avaya - Cisco Contact Center - NICE CXone - Amazon Connect - Define integration approaches with SIP trunks, PBX systems, PSTN, and cloud telephony providers. - Technical Demos & Proof of Concepts - Build and run technical demonstrations and POCs for enterprise customers. - Demonstrate Voice AI capabilities in real telephony environments. - Support customer pilots and early deployments. - Enterprise Customer Engagement - Conduct technical discovery sessions with enterprise stakeholders including: - Contact center teams - IT infrastructure teams - Telephony architects - Security and compliance teams - Translate business requirements into solution architectures and deployment approaches. - Solution Documentation & Technical Artifacts - Prepare and share solution documentation with customers, including: - Solution architecture documents - Integration design documents - Deployment architecture diagrams - API integration documentation - Security and compliance documentation - RFP technical responses - Infosec & Compliance Discussions - Work with customer infosec and compliance teams during deployment reviews. - Provide documentation around: - Architecture - Data flows - Security controls - Hosting and data residency - Support enterprise security questionnaires and architecture reviews. - Cross-Team Collaboration - Work closely with Sales teams during enterprise deals. - Coordinate with Delivery teams during implementations. - Ensure smooth transition from pre-sales to deployment. - Multi-Customer Ownership - Manage multiple enterprise engagements simultaneously. - Act as the primary technical point of contact during pre-sales and early deployment stages. - Ensure customer success during pilots and solution rollout. Qualifications - Strong familiarity with enterprise telephony ecosystems: - Genesys - Avaya - Cisco Contact Center - NICE CXone - Amazon Connect - Understanding of: - SIP / RTP - PSTN - PBX systems - IVR flows - SIP trunking - Call routing - Experience working with: - Voice bots - Conversational AI platforms - Contact center automation solutions - Nice to have experience with: - Speech technologies (STT / TTS) - LLM-based conversational systems - Voice AI platforms - Experience designing enterprise integrations involving: - APIs - CRM systems - Contact center software - Telephony infrastructure - Ability to create clear technical artifacts such as: - Architecture diagrams - Solution design documents - Security architecture explanations - Integration documentation - Excellent communication and presentation skills. - Ability to engage with enterprise stakeholders. - Comfortable running technical workshops and demos. Ideal Candidate Profile - Has strong understanding of enterprise contact center systems. - Is comfortable engaging with enterprise customers. - Can run demos and solution workshops. - Is capable of managing multiple enterprise customers simultaneously. - Works well with sales and delivery teams. Nice to Have - Experience with LLMs or generative AI. - Experience with conversational AI platforms. - Experience in BFSI or large enterprise deployments. - Experience working with CPaaS platforms.

Title: Technical Account Manager Location: Mayfield Heights, Ohio, United States, Milwaukee, Wisconsin, United States Hybrid Full time job requisition id R26-983 Job Description: Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description As a Technical Account Manager (TAM) you will be the primary technical liaison for enterprise customers, ensuring seamless onboarding, proactive engagement, and continuous improvement of managed services. You will have experience establishing communication and engageing with prospects, lead business reviews, resolve technical issues, and guide projects to enhance security posture and customer satisfaction. As a TAM you will collaborate across our teams to align service delivery with client goals, providing recommendations and advocating for continuous improvement. You will report to the Manager, Technical Account Manager and have a hybrid schedule working in Mayfield Heights, OH. Your Responsibilities: - Be the primary technical contact for assigned customers. - Be a customer advocate, ensuring agreement between client needs and internal delivery teams. - Lead onboarding activities, guiding customers through setup and integration. - Conduct Business Reviews to assess performance and identify improvement opportunities. - Collaborate with SOC and our teams to resolve technical issues promptly. - Provide recommendations to enhance security posture and service efficiency. - Manage projects to improve customer satisfaction and service. - Deliver feedback to product teams for feature enhancements and service improvements. - Collaborate with our teams to support and influence product feature enhancements. - Experience identifying installation and managed‑service expansion opportunities. - Document industry trends based on customer requests and feedback and communicate insights to product/offering teams. - Willingness to participate in professional development activities to stay current on industry knowledge within the Rockwell Managed Services portfolio. The Essentials - You Will Have: - Bachelor's Degree in Relevant Field. - Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening. - The ability to travel 15% of the time. The Preferred - You Might Also Have: - 8+ years experience managing multiple enterprise accounts and navigate technical environments. - Familiarity with service‑delivery documentation and tools, including onboarding trackers and escalation processes - Proficiency with Microsoft Teams and SharePoint for collaboration and document management. - 8+ years of experience using data reporting and visualization tools to support customer goals and projects. - Translate complex technical information into clear, accessible language for diverse audiences. - Experience working in operations or Operations Technology (OT) environments. What We Offer: - Health Insurance including Medical, Dental and Vision - 401k - Paid Time off - Parental and Caregiver Leave - Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. - To learn more about our benefits package, please visit at www.raquickfind.com. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. This position is part of a job family. Experience will be the determining factor for position level and compensation. For this role, the Base Salary Compensation is from $128,400 - $192,600 with an annual target bonus of 8% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience. Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

• Guide customers through onboarding and implementation by coordinating with delivery teams. • Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact. • Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value. • Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption. • Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health. • Actively engage with customers to calculate ROI derived from Adobe solutions. • Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.