• Engage with our client base to ensure best in-class client experience while also deepening our relationships with key stakeholders in our client portfolio with a hands-on approach • Drive and prioritize voice of customer by inter-departmental collaboration to bring the VOC to product development • Collaborate with sales counterparts on accelerating account expansions and renewals as well as identify renewal risks and implement remediation plans • Develop scalable processes to gain efficiencies in workflows and report out with appropriate KPIs • Manage and mentor your high performing teams • Cross-collaborate and ensure teams are trained to handle new onboarding procedures • Act as hiring manager when expanding your teams • Develop and train Clinical Service team members • Review and manage customer satisfaction results • Overall responsibility for customer feedback QMS process

• Develop and execute a strategy to advance Ingevity Pavement Technologies to road owners and stakeholders. • Collaborate and align on strategy execution/deployment with Evotherm Technical Marketing Managers. • Collaborate with State Departments of Transportation (DOTs) and local government agencies to educate, train and develop specifications. • Collaborate with Ingevity Government Relations team on initiatives. • Partner with industry associations and key customers to facilitate specification discussions. • Promote the advancement of Ingevity Pavement Technologies through marketing, training, and education initiatives at conferences, tradeshows, and industry meetings. • Organize and lead educational seminars/webinars to increase awareness and understanding of WMA technology. • Collaborate with the technical team to initiate and oversee research projects that support technology adoption. • Assist technical team with deployment of technical innovations related to WMA. • Develop impactful marketing materials and presentations to encourage widespread WMA adoption. • Work with the sales team to plan and execute WMA field demonstrations. • Generate sales leads for technical sales team.

Role Description As our Delivery Manager, you will enable teams to deliver efficiently by facilitating agile ceremonies, ensuring delivery of sprint commitments, and removing blockers that impact progress. You will collaborate closely with internal and external stakeholders to support planning and provide clear visibility of delivery through team metrics and reporting. On a given day, a Delivery Manager will: - Facilitate ceremonies such as Daily Scrums, Plannings, and Retrospectives in a remote and international environment. - Collaborate with Product Managers to ensure backlog readiness, delivery and prioritization. - Monitor sprint progress, team capacity, and delivery health, communicating risks, dependencies, and delivery status to relevant stakeholders. - Track and analyze delivery metrics such as velocity, cycle time, and sprint predictability to support transparency and planning. - Facilitate coordination across teams and project stakeholders to manage dependencies and ensure alignment. - Conduct structured 1:1s with team members to maintain alignment and support team delivery. - Ensure delivery teams operate at a sustainable pace while delivering high-quality outcomes aligned with customer needs. - Promote and implement best practices, methodologies, and tools to improve team efficiency and culture. Qualifications - 3-5 years of experience in a Scrum Master, Delivery Manager, or any other similar role. - Bachelor’s or Master’s Degree in Technology, Business, Management or other related fields. - Strong understanding of Scrum and Agile delivery frameworks. - Familiarity with SAFe methodology will be considered a plus. - Hands-on experience with delivery and collaboration tools such as Jira, Confluence, and whiteboarding tools (e.g., Miro, Mural). - Strong organizational, facilitation, and problem-solving skills. - Ability to work with distributed teams and stakeholders in an international environment. - Excellent communication skills in English, as you will engage with colleagues and clients globally. - Comfortable working with delivery metrics and data to support planning and reporting. - Agile or Project Management certifications (e.g., Scrum certifications) are considered a plus. Benefits - A competitive compensation package that grows with your impact. - Annual Performance and Salary Reviews to celebrate your progress. - Monthly Meal Vouchers to fuel your creativity. - Premium Private Health Coverage for you and your family. - Extra vacation days to recharge and explore. - Yearly training budget to master new skills. - Cutting-edge tech setup with optional upgrades to customize your gear. - Structured growth plans and regular progress check-ins. - Location-fluid culture with work-from-anywhere flexibility. - Modern workspaces designed for collaboration, open for visits as often as you like. - Flexible working hours to accommodate your productivity peaks.

• Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners. • Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance. • Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements. • Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management. • Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met. • Work with training, and other department heads to develop training tools for all team members. • Notify and work together with underwriting, managers and other department team members of any issues or delays with closing. • Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process. • Monitor and send daily & weekly production reports with quality and current production challenges to management. • Develop strategies to improve process and enhance workflow. • Hold weekly department meetings. • Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring. • Onboarding calls with Wholesale partners. • Complete internal and external audits of HECM and Proprietary programs. • Review and edit work instructions as needed as well as update daily checklists. • One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address. • Motivate and lead team to success using daily recognition, team building activities and positive reinforcement. • Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year. • Complete and Administer Employee Annual Performance Review.