• Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners. • Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance. • Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements. • Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management. • Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met. • Work with training, and other department heads to develop training tools for all team members. • Notify and work together with underwriting, managers and other department team members of any issues or delays with closing. • Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process. • Monitor and send daily & weekly production reports with quality and current production challenges to management. • Develop strategies to improve process and enhance workflow. • Hold weekly department meetings. • Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring. • Onboarding calls with Wholesale partners. • Complete internal and external audits of HECM and Proprietary programs. • Review and edit work instructions as needed as well as update daily checklists. • One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address. • Motivate and lead team to success using daily recognition, team building activities and positive reinforcement. • Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year. • Complete and Administer Employee Annual Performance Review.

• Provide resources and support to individuals with intellectual and developmental disabilities, their families and guardians • Assist individuals served with applying for financial assistance, residential planning, vocational, recreational and educational desires, healthcare, in home supports, day services, legal, nutrition, transportation, social, and other related services and resources. • Advocate for services that will support the individual’s success. • Maintain all case records. • Prepare, update and monitor person centered plans including utilization of discovery through Charting the LifeCourse and Person Centered Thinking (PCT) Tools. • Provide support to individuals so they can participate in and direct the person centered plan development process. • Coordinate meetings with individual, families and guardians, and members of the interdisciplinary team as required. • Establish and maintain positive relationships with individual, families, guardians, state officials and team members. • Record work and billing time in accordance with company policies. • Track, monitor and enter specified data points. • Report any suspected abuse, neglect or exploitation immediately to supervisor or department head. • Comply with all standards to assure the health and safety of all individuals.

Role Description - Oversee operational aspects of contracts - Ensure commercial performance aligned with budgets - Responsible for growth within geographical area - Ensure client retention through relationships and delivery of services - Delivery of project works within budget - Ensure contract compliance across BU Qualifications - 5 – 10 yrs FM experience in senior role, managing and developing large team - Mature leadership and stakeholder management - Experience within PFI, PPP, Hub Contracts and knowledge of paymechs - Health & Safety with NEBOSH or ISOH Qualification - Hard FM knowledge, building systems, M&E systems, HVAC, CAFM systems, asset lifecycle, project management, contract delivery in line KPI’s / SLA’s, service delivery across multi-site contracts - Budgeting, forecasting & cost control - Ability to operate at both strategic and operational levels How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. Equal Opportunities We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

• Responsible for monitoring and measuring the operational flow of the department • Task responsibilities to staff including intake, processing, and review of medical records • Ensure medical necessity as well as ensuring the inbound calls have handled in a matter that reflects ideal metrics • Provide great experience for customers and the PAP team • Prioritize and develop departmental objectives • Conduct effective resource planning to maximize productivity of resources • Analyze statistics relative to metrics set for the department • Ensure staff are appropriately trained and held accountable for achieving standards and goals • Identify root cause of issues and work with others to improve overall processes • Evaluate performance with key metrics (accuracy, call-waiting time etc.) • Ensure consistent administration of staff compliance with all company and departmental procedures • Manage department budget and expenses • Prepare reports as needed for various departments and leadership as requested • Train new hires according to standards and provide ongoing training as changes occur • Develop and/or maintain Standard Operating Procedures (SOP’s) that support the work of the team.