Longbridge Financial

Title: Retail Processing Manager - Remote / Hybrid / In- Office - Paramus, NJ or Houston, TX Location: 61 S Paramus Rd, Paramus, NJ 07652, USA Job Description: At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way. But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team: - Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do. - A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” - Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together! Job Description LBF is adding to our Operations Team, we are looking to add a Retail Processing Manager. The ideal candidate will be responsible for assisting the day-to-day supervision of Processors and Junior Processors. Provide service and quality processing of loan files in accordance with FHA, State, and Investor regulations, assuring the marketable quality of each loan. The Processing Manager will report to the Director of Retail Operations. Responsibilities: - Manage and coach a team consisting of 15-20 Processors, Supervisors, and Team Leads - Maintain thorough knowledge of LBF’s programs, policies, procedures, and terminology applicable to FHA Loans - Ensure compliance with LBF’s policies and secondary market requirements pertaining to credit standards and regulation for FHA and Proprietary loans - Train, assist, coach, supervise, and support departmental team members - Act as a liaison between the Underwriting Department, Sales, and other Longbridge Financial Mortgage departments - Collaborate with Loan Officers, Account Executives, Partners, Borrowers, Underwriters, Closers, AMCs, and title companies - Monitor the pipeline daily to ensure files move efficiently - Develop strategies to improve processes and enhance workflow - Review and assist processors with conditions as needed - Perform root cause analysis and provide solutions and feedback to Leadership - Provide positive and motivating support to the team - Attend and host daily and weekly meetings - Coordinate with Supervisors and Team Leads on training needs - Oversee hiring and terminations - Communicate and interact with other department managers, as well as the recruiting department, to ensure staffing needs align with capacity plans and profit/loss expectations - Perform other duties as assigned - Work well under pressure, meet multiple and sometimes competing deadlines, and demonstrate professional behavior with colleagues and management Qualifications - Reverse mortgage retail processing experience required - Strong knowledge of all State and Federal regulations including but not limited to RESPA/TILA, Reg B, etc. - Prior experience with interviewing, hiring, disciplinary actions, and terminations - 5-10 years Management experience highly preferred - May require long hours/overtime at certain times of the month - Excellent verbal and written communication skills - Strong time management and prioritization skills and ability to meet deadlines - A “Can Do” attitude with high energy and self-motivation - Travel required multiple times a year Additional Information - Working in a growing and dynamic industry - Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts - 401(k) with company match - Paid time off - This is an exempt - Target base salary range is 95-125K which is based on various factors including skills and work experience. - In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance. - LBF is an EEO/AA/Vet/Disabled Employer - Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

• Create sales opportunities for the Retail Sales team • Answer inbound calls from customers wanting information about the reverse mortgage program • Initiate outbound calls to potential customers • Make 100+ dials per day • Meet business defined metrics of production • Qualify customer to meet program guidelines (AGE, LTV, Homeowner) • Transfer interested and qualified customer to sales team • Create appointments for follow up • Mail information packets to customers • Update the Sales CRM with notes of each transaction

• Lead and manage BI developers and data warehouse engineers. • Architect and oversee enterprise data warehouse using SQL Server and Azure. • Design and maintain ETL pipelines using Azure Data Factory and SSIS. • Develop dimensional data models for reporting and analytics. • Build and manage Tableau dashboards and datasets. • Support Power BI reporting initiatives. • Optimize SQL queries, stored procedures, and data pipelines. • Ensure data quality, governance, and security. • Collaborate with teams integrating LOS, Salesforce, and vendor data. • Support executive reporting and analytics needs.

Company Description At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way. But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team: - Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do. - A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” - Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together! Job Description The Underwriter position underwrites residential loans ensuring compliance with appropriate company, secondary market Investor standards, and all applicable laws. Examines loan documentation for accuracy and completeness. Partners with Loan Originators, Branch Managers and Processors to secure all required documents. Primary Job Duties: - Responsible for underwriting files and establishing conditions to meet FHA and LBF guidelines. - Ability to make timely, accurate decisions on all FHA transactions - Evaluate risk and ensure quality of each loan decision - Communicate requirements and/or decisions clearly - Responsible for reviewing all areas of the mortgage loan file to ensure accuracy, completeness, and compliance with internal and regulatory guidelines, including but not limited to Application, Title, Appraisal, Assets, Credit, Condominium information, and income. - Responsible for clear and concise communication to appropriate parties including but not limited to the processing department on items needed to prepare a loan for closing. - Partner with processing to close loans in a timely in efficient manner - Adhere to service level agreements and prioritize workflow - Maintain quality control standards while maintaining production standards by company's definition - Assist in identifying, recommending, and/or negotiating alternative loan documentation requirements Qualifications - Three or more years of current active experience underwriting Reverse Mortgages (Retail and/or Wholesale) - HECM for Purchase experience is a plus - Must have a valid active CHUMS Number - Strong credit, risk analysis, and analytical skills - Working knowledge of federal and state regulations and requirements with emphasis on MDA, TILA, HUD and RESPA reform. - Understands the loan flow process including file structure, and documentation requirements. - Strong verbal and written communication skills - Attention to detail, with strong organizational and interpersonal skills. - Ability to work well with a wide range of people, work under pressure with a focus on deadlines, and adapt to changing situations daily - Ability to use creative thinking to find solutions to problems - Ability to meet and exceed service level agreements - Competent risk-assessment skills - Ability to multi-task - Excellent time-management skills - Ability to work independently with minimal supervision in a team environment - Familiar with HUD underwriting guidelines and documentation, mortgage legal documentation, 3rd party risk assessment products and Federal/ State/Local compliance regulations - Proprietary Reverse Mortgage underwriting experience is a plus Additional Information - Working in a growing and dynamic industry - Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts - 401(k) with company match - Paid time off - This is a non exempt - Target base salary range is 95-105K which is based on various factors including skills and work experience. - In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance. - LBF is an EEO/AA/Vet/Disabled Employer - Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.

• support the Platinum Underwriting Team Lead in a project to build out the automated underwriting system • Work directly with the Team Lead to assist for various tasks within the project • Upload documents into the automated underwriting system, retrieve decision results, and provide all essential findings to the Team Lead • Possesses the ability to work directly with multiple DE Underwriters, Underwriting Team Lead and Underwriting Manager

• Review loan documents to ensure compliance with consumer federal and state laws and regulations including RESPA, TILA, ECOA, FCRA, Fair Housing Act, Dodd Frank, UDAAP, GLBA, HMDA, as well as FHA/HUD and GNMA guidelines • Support new product development and project management including HELOC and reverse mortgage product offerings • Support transactional management responsibilities of the legal team • Assist in creating, editing, revising, proofreading, and redlining documents (including loan documents, legal contracts, agreements, letters, and other legal correspondence) • Research and analyze law sources such as statutes, regulations, judicial decisions, and legal articles related to the mortgage industry • Handle guideline issues that have legal nuances, research and advise on direction and next steps for product development

• Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners. • Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance. • Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements. • Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management. • Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met. • Work with training, and other department heads to develop training tools for all team members. • Notify and work together with underwriting, managers and other department team members of any issues or delays with closing. • Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process. • Monitor and send daily & weekly production reports with quality and current production challenges to management. • Develop strategies to improve process and enhance workflow. • Hold weekly department meetings. • Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring. • Onboarding calls with Wholesale partners. • Complete internal and external audits of HECM and Proprietary programs. • Review and edit work instructions as needed as well as update daily checklists. • One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address. • Motivate and lead team to success using daily recognition, team building activities and positive reinforcement. • Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year. • Complete and Administer Employee Annual Performance Review.

Company Description At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way. But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team: - Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do. - A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” - Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together! Job Description The Underwriter position underwrites residential loans ensuring compliance with appropriate company, secondary market Investor standards, and all applicable laws. Examines loan documentation for accuracy and completeness. Partners with Loan Originators, Branch Managers and Processors to secure all required documents. Primary Job Duties: - Responsible for underwriting files and establishing conditions to meet FHA and LBF guidelines. - Ability to make timely, accurate decisions on all FHA transactions - Evaluate risk and ensure quality of each loan decision - Communicate requirements and/or decisions clearly - Responsible for reviewing all areas of the mortgage loan file to ensure accuracy, completeness, and compliance with internal and regulatory guidelines, including but not limited to Application, Title, Appraisal, Assets, Credit, Condominium information, and income. - Responsible for clear and concise communication to appropriate parties including but not limited to the processing department on items needed to prepare a loan for closing. - Partner with processing to close loans in a timely in efficient manner - Adhere to service level agreements and prioritize workflow - Maintain quality control standards while maintaining production standards by company's definition - Assist in identifying, recommending, and/or negotiating alternative loan documentation requirements Qualifications - Three or more years of current active experience underwriting Reverse Mortgages (Retail and/or Wholesale) - HECM for Purchase experience is a plus - Must have a valid active CHUMS Number - Strong credit, risk analysis, and analytical skills - Working knowledge of federal and state regulations and requirements with emphasis on MDA, TILA, HUD and RESPA reform. - Understands the loan flow process including file structure, and documentation requirements. - Strong verbal and written communication skills - Attention to detail, with strong organizational and interpersonal skills. - Ability to work well with a wide range of people, work under pressure with a focus on deadlines, and adapt to changing situations daily - Ability to use creative thinking to find solutions to problems - Ability to meet and exceed service level agreements - Competent risk-assessment skills - Ability to multi-task - Excellent time-management skills - Ability to work independently with minimal supervision in a team environment - Familiar with HUD underwriting guidelines and documentation, mortgage legal documentation, 3rd party risk assessment products and Federal/ State/Local compliance regulations - Proprietary Reverse Mortgage underwriting experience is a plus Additional Information - Working in a growing and dynamic industry - Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts - 401(k) with company match - Paid time off - This is a non exempt - Target base salary range is 95-105K which is based on various factors including skills and work experience. - In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance. - LBF is an EEO/AA/Vet/Disabled Employer - Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.

Role Description Longbridge is looking to add a Reverse Mortgage Processor to our first-class Operations Team. The Processor gathers initial loan file documents, completes pre-review to ensure all documents to qualify borrower are complete and entered into the LOS systems and submits file to Underwriting. The Processor must be able to review approval conditions submitted for accuracy and clear as needed or submit to Underwriting in a timely manner. Professional communication, verbal and written, is a must requirement. Once the file is cleared for close by the Underwriter, the Processor is responsible for final review of data prior to closing department. - Process applications from submission, to underwriting and closing - Communicate daily with loan officers, borrowers, underwriters, closers, AMCs, and title companies - Reviewing, uploading, organizing, and labeling of file documentation into loan imaging system - Analyze Credit, income, tax returns, asset documents and payment history - Clearing loan conditions for final loan approval - Other duties and/or mortgage or company related tasks as assigned by Management - Ensure confidentiality of client files - The employee must work well under pressure, meeting multiple and sometimes competing deadlines - At all times, the Processor must demonstrate professional behavior with colleagues, management, and customers - Must be able to work independently and also as part of a team - Strong customer service and communication skills are a must Qualifications - Minimum 3 years FHA Processing experience preferred - Must have reverse processing experience - Strong understanding of regulatory compliance as it relates to mortgage lending: TILA, RESPA, Reg B, Reg C, etc. - Ability to exercise independent judgment and use problem-solving skills - Handle multiple tasks and prioritize workloads to meet deadlines - Work independently with exceptional attention to detail - Excellent communication skills and professional interaction with all customers (internal and external) - Detail oriented and highly motivated to work in a fast-paced environment - Proficient computer skills required (Word, Excel, Outlook) Requirements - This is a non-exempt role - Target base salary range is 60-65K which is based on various factors including skills and work experience - In addition to base salary, this role is eligible for a competitive additional compensation program via monthly productions bonus Benefits - Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts - 401(k) with company match - Paid time off

Role Description The Wholesale Pipeline Coordinator responsibilities include under general supervision verification of data integrity in our loan origination software. Condition gathering and submission to underwriting for approval updates. Clear loan conditions for final approval to submit to closing. - Process applications for CTC submission to underwriting - Work with partners, loan officers, borrowers, underwriters, closers, AMC’s and title companies - Works with third parties to obtain conditions - Reviewing and uploading file documentation into LOS - Accurately clear applicable loan conditions - Analyze Credit, income, tax returns and asset documents - File follow-up and notation in accordance with policy - Ensure confidentiality of client files - Must be able to work independently and as part of a team - Other duties and/or mortgage or company related tasks as assigned by management - Successfully manages a minimum of 35 files at one time - Maintain satisfactory file quality Qualifications - Previous mortgage processing experience required - Works well under pressure, and with a strong sense of urgency - Ability to meet multiple and sometimes competing deadlines - Always demonstrate professional behavior with colleagues and supervisors - Strong time management and prioritization skills and ability to meet deadlines - Must be able to read, analyze, and interpret procedures, manuals, policies, and regulations - Exhibits a positive attitude and strong collaboration skills - Demonstrates reliability and punctuality - Above average oral / written communication skills, customer service, and analytical skills - Intermediate working knowledge of PC applications (Word, Excel, MS Outlook) Benefits - Working in a growing and dynamic industry - Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts - 401(k) with company match - Paid time off - This is a non exempt role - Target base salary range is 50-60K which is based on various factors including skills and work experience - In addition to base salary, this role is eligible for a competitive additional compensation program via a monthly production bonus - LBF is an EEO/AA/Vet/Disabled Employer - Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Company Description At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way. But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? - Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do. - A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” - Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.