Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: We’re looking for an experienced Sales Quality Program Manager to join our pioneering Sales Quality Programs team. The Sales Quality Program Manager will partner with leadership and cross-functional stakeholders to uplevel and drive even stronger outcomes for our customers. You will support teams in all segments, implementing data monitoring systems, assessing compliance, and using business intelligence to drive improvements on both sides of the customer experience. The ideal candidate has experience in a customer-facing role, expertise in quality assurance operations for technical and non-technical customer teams, and can parse data to identify high-leverage opportunities. You’ll join a team in building mode and help create a sustainable quality function and culture. This role reports to the Sr. Manager of GTM Quality Programs and is part of the Revenue Operations department. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: - You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. - You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. - You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time. - You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. - You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team. In this role, you will: - Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions - Monitor interactions across various lines of business to assess quality of engagement and process compliance - Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration - Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes - Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs - Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights - Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: - 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role - Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes - Ability to ramp up quickly on business priorities and derive insights from data - Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles - Poise under pressure when working through issues in a fast-paced environment - Strong attention to detail and a knack for process improvement and documentation An ideal candidate also has: - Experience working with Gong and/or Salesforce - Project management or industry certifications, e.g., COPC, PMP The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $106,802.50—$143,600 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Role Description The Program Manager is the operational and delivery “conductor” across Skaled engagements, responsible for turning defined client workstreams into realistic, actionable, profitable, and timely execution plans that can be delivered at scale across multiple clients. This role supports delivery across Skaled's core service lines, including: - Revenue Strategy engagements - AI engagements Work may span areas such as: - Sales leadership - Sales enablement - Revenue and marketing operations - CRM and sales technology ecosystems - Process design - AI strategy - AI implementation - Workflow automation - Enablement - Adoption The Program Manager owns the delivery system for the practice, including templates, governance, reporting rhythms, and execution standards. They ensure every engagement has strong planning discipline, clean execution mechanics, and clear portfolio visibility. This person brings strong business and operational fluency rather than deep technical specialization. They are not expected to configure tools, build automations, or architect systems themselves, but they should understand how modern go-to-market teams operate and how AI initiatives are implemented within business environments. They can pressure-test feasibility, identify delivery risks early, and ensure work is sequenced correctly across strategy, design, implementation, enablement, and adoption. Qualifications - 5–10+ years of experience in consulting, advisory, agency, or other fast-paced client service environments - Proven experience managing multiple concurrent client engagements at once - Strong experience owning project or program management systems such as Asana, Monday.com, Jira, or similar tools - Strong working knowledge of modern go-to-market functions, such as sales, enablement, revenue operations, CRM ecosystems, analytics, automation, and adoption - Experience managing a portfolio or book of work, not just a single project - Strong internal executive presence Requirements - Ability to shift across industries, business models, and client maturity levels - Experience building or improving templates, governance models, reporting cadences, and delivery processes - Experience running internal production meetings and maintaining milestone discipline - Ability to turn high-level goals into clear plans with owners, sequencing, timelines, and dependencies - Comfort supporting AI-related engagements, including AI strategy, workflow automation, implementation planning, rollout, enablement, and adoption - Strong judgment on when to escalate, when to resolve directly, and how to keep teams moving Benefits - Client engagements are set up cleanly and consistently from the start. - Roadmaps are realistic, detailed, and easy for teams to execute against. - Teams have clear weekly direction, owners, and next steps. - Risks, blockers, and scope creep are identified early rather than late. - Engagements maintain strong pacing and healthy economics. - Leadership has clear visibility into project health, priorities, and portfolio-level risks. - Delivery across both Revenue Strategy and AI engagements becomes more scalable, predictable, and operationally disciplined.

• Proactively plan, define and manage the backlog (program) of work associated with Data Sourcing activities and outcomes using SAFE Agile techniques • Create, communicate, and closely manage program plans, status, risks and issues, and partner with stakeholders to drive remediation of risks and issues • Support Synchrony’s cloud migration journey by ensuring data sourcing and metadata controls are implemented consistently across on-prem and cloud environments • Provide ongoing status reporting and executive-ready communications • Identify, track, and drive remediation for risks, issues, and impediments • Ensure process rigor and adherence with SAFE Agile management practices and PMO processes and standards • Help drive successful adoption of data cataloging and metadata capabilities and controls • Support analysis and improvement of our catalog metadata and the creation of curated assets to improve analyst productivity • Oversee Data Sourcing KPIs and KRIs and ensure ongoing adherence to established thresholds • Oversee Data Issues assigned to the Data Sourcing team and drive timely triage, assignment, escalation, and closure • Ensure compliance with data management methodologies and Data Office processes and standards • Support auditability/traceability of controls related to data sourcing and metadata management • Support creation of audit readiness artifacts and remediation plans for findings related to Data Sourcing • Mentor/coach teams as needed to drive adoption and execution consistency of agile practices

• Lead the end‑to‑end delivery for programs supporting a strategic client. • Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support. • Implement governance frameworks, dashboards, and delivery controls that meet the strategic client’s standards. • Apply data-driven decision-making to optimize throughput, accuracy, and productivity. • Manage, mentor and motivate staff, provide project team oversight and supervision. • Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan. • Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved. • Drive root-cause analyses and systemic improvement initiatives. • Track project P&L, budget and POs to ensure proper and timely invoicing. • Manage and maintain existing business and grow new opportunities within the account.