Role Description Are you prepared to join the Product team at 12Go and help us build the leading online travel platform, providing seamless booking experiences for travelers worldwide? What is Product Team at 12Go? - Data-driven and curious: Thrive on insights, ask tough questions, and let data guide to the best solutions. - Collaboration at our core: Best ideas come from working together, valuing every voice on the team. - Customer-first mindset: Everything built starts with understanding and improving the customer experience. - Experimentation enthusiasts: Love testing, learning, and iterating quickly to push boundaries. - Fun and dynamic: Serious about results but bring energy and humor to everything we do. - Always evolving: Focused on growth, innovation, and continuous improvement. Join us in crafting this exciting journey, where your contribution will be key to our success! Responsibilities - Define product vision & strategy: Understand customer needs, market trends, and business goals to set clear product direction. - Identify and own big pricing & revenue bets: Lead org-wide initiatives that reshape how we monetize the platform. - Own the pricing, promotion and revenue product roadmap: Prioritize features, enhancements, and technical improvements based on impact, effort, and alignment with company strategy. - Develop and implement pricing strategies that enhance profitability. - Lead cross-functional collaboration: Work closely with engineering, design, marketing, operations, and data teams to deliver high-quality products on time. - Drive execution: Translate product ideas into clear requirements and user stories, and manage delivery through agile development cycles. - Assist in creating promotional campaigns, and conducting pricing optimization and cost-benefit analysis. - Measure success: Define KPIs, track performance, and iterate on the product based on quantitative data and qualitative feedback. - Customer obsession: Advocate for users by conducting user research, usability testing, and feedback analysis to ensure the best customer experience. - Stakeholder management: Communicate product plans, progress, and performance to leadership and key stakeholders. - Collaborate with product, marketing, and finance teams on pricing decisions. - Champion experimentation and A/B testing as a driver of growth and decision-making. Qualifications - Advanced level of English. - Proven experience (3+ years) as a Product Manager or Senior Product Manager. - Strong background in pricing, promotion and/or revenue management. - Pricing Expertise: Designed successful pricing strategies for other products and can show results. - Ability to define and deliver strategic roadmaps with measurable business impact. - Solid analytical skills; confident working with SQL or similar tools to deep dive into data. - Self-organized, with strong prioritization and time management. - Excellent problem-solving, communication, and collaboration skills. Nice to Have - Experience in OTA / e-commerce platforms. - Exposure to international markets or localization. Benefits - Engaging work on a product that enables millions of travelers to book their trips daily. - Full-time remote working - 5 days a week, 8 hours per day. - Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms). - Internal growth and internal mobility opportunities. - Competitive annual leave, sick leave, and public holidays. - Annual company offsite in Thailand. - High-growth start-up international environment. What should I do to dive into 12Go company culture? Apply! Update your CV and get ready to experience the best interview flow with our top talents.

• Define and own the multi-year product vision, strategy, and roadmap for the Revenue Compliance, Tax & Business License product portfolio, in alignment with Neumo's overall product strategy and go-to-market objectives. • Lead, mentor, and develop a team of Product Managers and Product Owners; establish clear goals, priorities, and performance expectations. • Partner closely with Engineering, UX, Sales, Implementation, and Customer Success to ensure timely delivery of high-quality product increments that meet client and market needs. • Serve as the domain expert for government tax, revenue administration, compliance enforcement workflows, business license issuance and renewal, and related regulatory frameworks at the state and local government level. • Drive discovery through regular engagement with government clients, prospects, and industry stakeholders to validate problems, test solutions, and gather actionable market intelligence. • Translate complex regulatory and compliance requirements into clear, executable product requirements, epics, and user stories; maintain a well-prioritized, outcome-oriented backlog. • Define and track KPIs, OKRs, and product health metrics; regularly report on product performance, adoption, and competitive positioning to senior leadership. • Monitor legislative and regulatory changes (e.g., tax code updates, business licensing law changes) and assess their implications for Neumo's product offerings. • Collaborate with Sales and Marketing to develop compelling positioning, pricing inputs, and go-to-market strategies for the product portfolio. • Support competitive intelligence efforts and contribute to strategic product decisions including build/buy/partner trade-offs. • Represent the product portfolio in client advisory sessions, industry conferences, and analyst briefings. • Leverage AI-assisted tools to accelerate roadmap planning, backlog refinement, and competitive research. • Perform other duties as assigned.

Role Description The role will support our programmes in Kent & Devon, and occasional travel will be required to Kent, Devon and our Head Office in Middlewich. As a Failsafe Manager, you will manage the Failsafe Team and ensure all Failsafe functions across the Diabetic Eye Screening Programme (DESP) are delivered safely, accurately and in line with national standards. Working closely with GP practices, Acute Trusts and internal DESP teams, you will ensure all eligible patients are correctly registered, placed on the right pathway, offered timely appointments, and have their results and referrals managed without delay. Key Responsibilities - Leadership & Team Management - Lead and support the Failsafe Team, providing training, guidance and performance management. - Allocate and oversee daily Failsafe tasks, ensuring all interventions are accurately documented. - Ensure all work follows HI policies, SOPs and national guidance. - Failsafe Operations - Oversee all Failsafe checks and activities across the DESPs. - Maintain accurate system updates, data entry and exception reporting within strict timescales. - Ensure same-day referral processes are in place for patients who require onward care. - Manage patient queries, CVI reviews and Laser Book analysis. - Work with Clinical Leads and Programme, Booking and Engagement Managers as required. - Pathway Oversight & Stakeholder Liaison - Ensure the Single Collated List (SCL) is validated regularly, including military, prison and secure site lists. - Liaise with Acute Trust Ophthalmology teams to ensure timely feedback and safe pathway progression. - Monitor Screening to Treatment Timelines (STTT) and HES care status for all relevant patients. - Support coordination of patient appointments with Acute Trusts, escalating issues where needed. - Audit, Data Quality & Reporting - Review the full patient pathway quarterly and audit Failsafe systems to identify improvements. - Perform data quality checks with Bookings, Engagement and Programme Teams. - Audit exclusions, postponements and patients unable to be screened digitally. - Analyse CQRS data to highlight SCL discrepancies and support corrective actions. - Produce reports for programme boards, serious incidents and internal performance monitoring. - Track and report serious incidents and near misses, escalating concerns appropriately. Qualifications - Experience managing or working at a senior level within DESP or another national screening programme. - Strong knowledge of NDESP policies, NSC guidance, NICE and NSF. - Evidence of ongoing professional development. - A-Level education (or equivalent) with GCSE Maths and English. - Leadership/management qualification or 5+ years’ equivalent experience. - Proven ability to lead teams, manage performance and coach staff. - Strong understanding of equality, diversity, and inclusive leadership. Benefits - 25 days annual leave (plus bank holidays). - Generous company contribution pension scheme. - Fantastic learning and development opportunities. - 24/7 access to a dedicated well-being hub and an Employee Assistance Programme. - Monthly award programme and online peer-to-peer recognition. - Refer a friend bonus. - Discounts on InHealth’s healthcare services. - Smart tech, Cycle to Work and thousands of discounts and cashback options. - Paid-for professional memberships and more!

• Own strategy and roadmap for key components of ActBlue’s payments platform across the full transaction lifecycle: authorization, capture, settlement, reconciliation, refunds, chargebacks, disbursements, and error handling. • Build and evolve core payment infrastructure, including payment primitives, APIs, processor integrations, and internal platform services that support fundraising products across ActBlue. • Design systems that support multiple payment architectures, including PayFac-style and platform/ISV models, while ensuring compliance with campaign finance regulations. • Partner deeply with Engineering to design scalable, resilient platform capabilities and translate complex technical requirements into clear product strategies and delivery plans. • Work closely with Finance and Payments Operations to ensure settlement accuracy, reconciliation correctness, payout reliability, and effective financial risk management across millions of transactions. • Define and own key platform metrics such as authorization rates, decline patterns, payout success, refund rates, processing costs, and financial accuracy. • Analyze operational and payment performance signals to identify opportunities to improve authorization success, reduce failure loops, strengthen resiliency, and optimize platform behavior through routing strategies, retry logic, and improved error handling. • Lead integrations with new processors, payment partners, and platform services to ensure the payments infrastructure remains scalable, resilient, and adaptable to evolving fundraising and regulatory requirements. • Own the operational performance of the systems you help build by partnering with engineering and operational teams to diagnose complex payment failures, participate in incident response, and drive improvements that strengthen system reliability. • Communicate product strategy, progress, risks, and outcomes clearly across technical and non-technical stakeholders, ensuring strong alignment across engineering, leadership, and operational teams.