Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI. Director, Business Operations – Prepay Editing The Director of Business Operations for Prepay Editing serves as a strategic operating partner to the General Manager, with a mandate to scale a high-growth business and deliver measurable impact. This role sits at the center of strategy and execution—translating ambitious growth objectives into disciplined operating plans, driving cross-functional alignment, and ensuring consistent delivery against key business outcomes.This leader will architect and run the business operating system, enabling visibility, accountability, and velocity across the organization. With a particular focus on accelerating growth in Secondary prepay editing, the Director will identify and remove execution barriers, strengthen analytics and performance insights, and build the operational infrastructure required to commercialize, deliver, and optimize prepay content at scale. This is a highly visible role with direct influence on growth, client impact, and executive decision-making. Key Responsibilities & Impact Strategic Execution & Business Leadership - Partner closely with the GM to translate strategy into actionable quarterly and annual operating plans, with clear milestones, ownership, and measurable outcomes - Serve as the connective tissue across the business—ensuring alignment between growth strategy, product/content development, and client delivery Operating System & Business Cadence - Design and lead the operating rhythm of the business, including weekly business reviews, monthly operating reviews, and quarterly planning cycles - Establish governance frameworks, decision-making processes, and risk management practices that drive clarity, speed, and accountability Growth & Performance Management - Own end-to-end performance visibility across pipeline, revenue growth, content readiness, client execution, and realized savings - Build executive-level dashboards and insights that inform decisions and highlight opportunities to accelerate growth Cross-Functional Execution at Scale - Drive complex, cross-functional programs spanning content strategy, clinical build, solution design, analytics, client delivery, and customer support - Proactively identify dependencies and execution risks, removing bottlenecks to ensure on-time, high-quality delivery Content-to-Revenue Engine - Establish and optimize the content-to-revenue system, aligning content investments with growth targets, go-to-market priorities, and client demand - Monitor throughput, readiness, and scalability to ensure the business can meet accelerating demand Go-to-Market Enablement - Partner with GTM leadership to strengthen deal support capabilities, including standardized ROI narratives, value articulation, and consultative sales enablement - Ensure internal readiness to effectively position and sell prepay editing solutions Client Delivery Excellence - Build scalable playbooks that ensure seamless transitions from sale → implementation → optimization - Drive consistency, reduce operational friction, and accelerate time-to-value for clients Continuous Improvement & Scalability - Lead operational excellence initiatives, standardizing processes and implementing repeatable mechanisms that improve efficiency and reduce rework - Embed a culture of data-driven continuous improvement across teams Executive Communication & Influence - Synthesize complex information into clear, actionable insights for senior leadership - Provide transparent updates on progress, risks, and key decisions required to achieve business objectives Investment & Resource Strategy - Support strategic decision-making through business cases, capacity modeling, and scenario planning - Ensure resources are aligned to the highest-impact opportunities tied to growth targets REQUIRED QUALIFICATIONS Required (quantifiable from resume/application): - Minimum of eight (8) years of experience in Strategy & Operations, Product Ops, BizOps or Management Consulting, ideally within healthcare or healthcare technology. - Demonstrated success driving cross-functional execution without direct authority, including managing complex dependencies and timelines. - Strong quantitative and analytical capability—experience building KPIs, dashboards, operating reviews, and performance narratives. - Experience improving processes and operating systems (planning, governance, reporting, handoffs) in a scaling organization. - Strong communication skills with the ability to synthesize ambiguity into clear recommendations, decisions, and action plans. - Familiarity with healthcare claims/payment workflows and/or savings-based value propositions (or strong adjacent experience). PREFERRED QUALIFICATIONS - Experience supporting a GM/Product line leader in a growth-oriented business. - Background in payment integrity, claims editing, prepay/postpay analytics, COB/Secondary, or payer operations. - Experience partnering with Analytics/Data teams to improve data reliability, cycle time, and self-serve insights. - Experience building consultative GTM enablement: ROI models, value cases, packaging, playbooks, and client roadmaps. - Comfort with tooling ecosystems (e.g., CRM + BI + project management tools) and translating strategy into scalable operations. ***The US base salary range for this full-time position is: $180,347.00 - $270,521.00 The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. *** Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position requires Sr Director - (Oversight function) level person with a demonstrated expertise managing global Ophthalmology clinical trial portfolios. At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Our Project Delivery colleagues within our PPD® clinical research services direct, coordinate and manage the technical and operational aspects of projects, securing the successful completion of clinical trials. This includes collaborating with functional area leads to identify and evaluate fundamental issues on the project and to ensure that solutions are implemented. Project Delivery is vital to helping our customers deliver life-changing therapies. Through our global team, you may engage in diverse initiatives and projects, or be part of a virtual international project team gaining cross-cultural experience. Discover Impactful Work: Oversees operational excellence for the department developing strategies to ensure high quality deliverables and successful management of the financial portfolio. Maintains strategic relationships and serves as a senior leadership contact for clients. Provides input to business development and drives the business strategy focusing on innovation, operational efficiency and expansion of the department's global footprint. The Project Oversight Director is accountable for strategic indication or client-specific portfolio management within a Therapeutic Unit. Provides therapeutic expertise in project delivery execution, demonstrating the ability to react quickly and appropriately to escalations. Provokes critical thinking in the Project Lead related to delivery operations, financial negotiations, and risk mitigations/issue management for a project. Drives the overall strategy development for proposals and pre-proposal opportunities. A day in the Life: - May manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime. - Accountable for strategic indication or client-specific portfolio management within a Therapeutic Unit​. - Oversee end-to-end delivery and adapt to evolving industry demands. - Expertly leverage therapeutic knowledge to build strong customer relationships and drive high-performing project teams in end-to-end delivery across projects. - Serves as senior level or executive contact. - May review financial forecasting of TA. - Acts as a Champion for organizational changes, offerings, developments and lead workstreams. - Expertly navigates the need to dive in/dive out of situations while ensuring the Project Lead remains empowered. - Provokes critical thinking and drives innovation in Project Lead related to execution of delivery, financial negotiations and prioritization​. - Provides insight into proposal strategy in prep for bid defense​. - Initiates collaboration with Therapeutic Unit Head in development and implementation of business growth strategies. - Maintains awareness and engages as appropriate in the Con Mod process. - Communicates with People Manager(s) to support the development of the employee​ providing expertise and perspective related to client needs, indication and therapeutic knowledge. Keys to Success: Education - Bachelor's degree or equivalent and relevant formal academic / vocational qualification Experience - Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 15+ years). - 7+ years of management responsibility - Advanced leadership skills Knowledge, Skills, Abilities - Capable of working independently and exercising independent judgment to assess sponsor regulatory needs and work with project team members to producing compliant deliverables - Advanced, broad understanding of global/regional/national country requirements/regulatory affairs procedures for clinical trial authorization, licensing, lifecycle management; expert knowledge of ICH and other global regulatory guidelines; in-depth understanding of a regulatory specialty areas, such as preclinical, clinical, CMC, publishing, etc. - Advanced understanding of medical terminology, statistical concepts, and guidelines - Outstanding analytical, investigative, and problem-solving skills, including complex evaluations of intangible variables - Expert financial acumen with an in-depth of knowledge and practical application of budgeting, forecasting and resource management - Accomplished executive presence and consultation and presentation skills - Superior critical and strategic thinking skills that accounts for a broad impact - Excellent coaching and leadership skills - Exceptional customer service, relationship building and stakeholder management skills - Expert negotiation and marketing skills with ability to influence others and drive results - Superior judgment, decision making, escalation and risk management skills - Proven ability to drive corporate strategies to capture, engage and retain repeat customers Work Environment Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: - Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. - Able to work upright and stationary for typical working hours. - Ability to use and learn standard office equipment and technology with proficiency. - Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. - May require travel. (Recruiter will provide more details.) Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership. At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now! Retail Sales Director Location: Remote US Base Salary Rate: $192,665 – $226,665 per year Job type: Full-time position About This Role Kidde is the world’s largest manufacturer of Fire Safety Products and is seeking a Director of Sales to support our brick-and-mortar U.S. retail accounts, reporting to the Senior Director of Retail Sales. You should have the experience developing and executing channel growth strategies, go to market strategies, and promotional and business planning to generate customer loyalty and grow sales and margin within home centers, superstores, club and hardware retail channels. This position is fully remote. Key Responsibilities - Oversee a team of National Account Managers & lead Kidde’s strategic go-to-market strategy within existing brick-and-mortar U.S. retail customers - Develop a balanced strategy to drive channel competition while defending and improving Kidde’s overall segment positioning - Partner with Kidde Trade Marketing team for alignment on business GTM strategy with a focus on year over year sales and profitability growth across all categories and customers - Working closely with Demand-Supply Planning teams, lead timely input for S&OP process for the right balance between on time delivery and Kidde inventory turnover goals - Actively participates in strategic planning, process improvement, and problem resolution across functions - Build alignment amongst promotional activities across various retail customers and commercial channels; maintain a promotional calendar to be used in strategy alignment - Identify and support new or existing opportunities via merchandising and trade programs for further growth, track progress of return on trade marketing spending - Periodically review category sales across channels to ensure the right mix and balance between channels and customers - Support Kidde strategic retail sales team in tracking and reporting of the growth initiatives as part of financial periodic forecasting - Drive periodic generation and executive reporting of business insights based on channel POS data and market trends - Partner with Marketing and Product Marketing teams to support product positioning efforts with customer specific requirements Basic Qualifications - Associate's degree - 4+ years of sales experience Preferred Qualifications - BA/BS degree - 10+ years’ experience of retail/hardware sales experience - 5+ years of people management experience - Experience with electrical products a plus - Must possess excellent verbal communication and customer service skills, along with the skill set to present product solutions to customer base - Ability to work with an established sales channel to meet quota and can document & execute sales strategies for the assigned account - Proficient in Microsoft Office applications (Excel, Word, PowerPoint) - Must be able to work in a Team & Competitive environment - This is a remote role that will be based near a major US airport Compensation and Benefits Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more. World Leaders in Fire and Life Safety Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe. Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. The Senior Director, Mailroom & Facilities is a senior operational leader responsible for designing, modernizing, and continuously improving enterprise mailroom operations while providing strategic oversight of facilities and office operations. This role serves as a single point of accountability for administrative services across locations—driving workflow optimization, vendor performance, governance and controls, and a consistent, risk-aware service model in close partnership with IT, HR, Legal/Compliance, and Operations. This position is remote; however, regular travel is required to support on-site operations and key stakeholders in the Tampa and Sioux Falls offices and other company office locations. Duties and Responsibilities: Mailroom Operations Leadership - Design, lead, and continuously improve enterprise mailroom strategy and operations, including physical mail intake, processing, routing, and distribution across locations. - Provide direct leadership and strategic oversight to the mailroom teams across the Company’s offices. - Lead mailroom transformation initiatives driving operational efficiency, accuracy, scalability, and service consistency. - Establish governance, controls, and escalation pathways for mail operations to mitigate operational, compliance, and business continuity risks. - Partner cross‑functionally with IT, Operations and Legal to ensure mail handling practices align with enterprise risk and regulatory expectations. - Lead change management efforts related to mailroom modernization, operational consolidation, and service delivery improvements. Facilities & Office Operations Oversight - Oversight of the Facilities function and team, including but not limited to building operations, space management, safety, building security, project improvement, budgets, and overall office employee experience. - Hire a Facilities Manager and, along with the Manager, develop and oversee enterprise Facilities strategy and function for all Company offices. - Ensure Facilities Manager has a dotted line relationship with IT on infrastructure, systems, and physical workplace needs. Vendor Selection & Oversight - Lead the selection, onboarding, and ongoing oversight of third‑party vendors supporting mailroom operations, facilities services, and administrative support functions. - Establish and maintain clear performance expectations, service level standards, and governance mechanisms to ensure reliable, compliant, and cost‑effective service delivery. - Own vendor relationships end‑to‑end, including capability evaluation, contract input, performance monitoring, issue escalation, and continuous improvement initiatives. - Ensure vendor practices align with operational risk management, data handling requirements, and enterprise service standards, with particular focus on mail intake, processing accuracy, and business continuity. Tampa Administrative Hub Enablement - Facilitate the establishment and scaling of Tampa as an administrative hub, ensuring physical space needs are met and that appropriate staffing models, operational readiness, and leadership support are in place. Other - Maintain reliable and predictable attendance during scheduled work hours or core business hours. - Travel for office-site visits, meetings, training, or business-related activities. - Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management. Qualifications: Education: - Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Facilities Management, or a related field, or equivalent combination of education and extensive relevant experience. - Advanced degree (MBA, MPA, or similar) with a focus on operations, strategy, or organizational leadership can be a plus. - Formal training or certifications related to operations management, logistics, process improvement, or facilities/mail operations (e.g., Lean, Six Sigma, or comparable operational excellence credentials). Experience: - Over 7+ years of extensive, hands‑on leadership experience designing, operating, and transforming mailroom operations in a multi‑site or enterprise environment. - Proven experience leading mailroom or document intake functions where accuracy, timeliness, and risk management are critical. - Senior‑level experience overseeing administrative, facilities, or operations functions with enterprise accountability. - Demonstrated ability to lead transformation initiatives and align operational teams through change. - Strong cross‑functional leadership skills, including experience partnering with IT, Legal, Compliance, and executive leadership. - Experience modernizing or consolidating mailroom operations, including workflow redesign or centralization efforts (preferred). - Background in regulated, compliance‑sensitive, or high‑risk operational environments (preferred). - Experience supporting geographically distributed teams (preferred). Core Competencies: - Enterprise mailroom operations expertise. - Operational risk awareness and control design. - Change leadership and transformation execution. - Executive communication and stakeholder influence. - Clear accountability, problem solving, and decision‑making abilities. - Strong written and verbal communication skills. - Ability to manage multiple priorities and meet deadlines in a dynamic environment. - High level of professionalism, discretion, and confidentiality. - Proficiency in Microsoft Office Suite and remote collaboration tools - Exercise sound judgment and escalate concerns appropriately - Demonstrated ability to work independently and as part of a team. - Adaptability to changing priorities and technologies. - Commitment to continuous learning and professional development. Paradigm Benefits: - Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. - Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. - Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster #LI-Remote