• Design and deliver impactful features, contribute to scalable and resilient system architecture, and take end-to-end ownership from concept to deployment. • Act as a trusted technical expert by promoting engineering best practices, facilitating technical discussions, and helping teams align on high-quality solutions. • Build solutions that are secure, scalable, extensible, and cost-efficient while maintaining high coding and documentation standards. • Break down complex initiatives into manageable workstreams and deliver incremental value through iterative development. • Champion engineering excellence, share knowledge proactively, and support the professional growth of colleagues. • Work closely with cross-functional stakeholders, actively contribute to design reviews, and address root causes of recurring technical challenges. • Take responsibility for challenging projects and guide team members through technical mentoring and hands-on support. • Balance short-term delivery with long-term system sustainability and continuously look for opportunities to improve technology, processes, and team effectiveness.

• Motivates and inspires the team to deliver customer support of Maintenance and Managed Services contracts in a fast paced and demanding environment • Documents general reports on each team member’s performance and targets as well as ensuring they exceed the targets • Collaborates and consults with engineers, customers, vendors and contractors to resolve customer issues • Follows up with customer contacts to ensure satisfactory resolution • Reports findings, track progress and document customer communication within incident management system • Manages team workload that meets defined Service Level Objectives • Acts as an escalation point to resolve client issues and manages escalations as necessary • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

• Owning, maintaining, and expanding critical workflow applications supporting hundreds of internal users (React and Figma) • Implementing AI solutions, when appropriate, that measurably accelerate product design workflows • Be the engineering lead on projects, working from ideation to implementation to rollout • Conducting internal user-research to gather insights to inform prioritization and feature development • Completing medium to large features independently without guidance • Be the primary point of contact for support requests related to the Design Tooling portfolio • Work with engineers across other teams to maintain the integrity and reliability of the Design Tooling portfolio. • Participate in on-call rotation to continue to meet our critical SLAs • Conducting design and code reviews

• Design, develop, and maintain scalable applications using .NET technologies (C#, .NET Core, ASP.NET MVC/Web API) • Architect and implement Microservices-based solutions and integrate with external systems through REST and SOAP APIs • Work closely with customers and stakeholders to understand requirements, provide technical guidance, and ensure smooth project delivery • Build and maintain API integrations and data integration services with third-party platforms • Deploy and manage applications on cloud platforms such as Azure or AWS • Monitor applications and troubleshoot issues using Dynatrace and log monitoring tools • Implement and manage containerization using Docker and Kubernetes • Set up, maintain, and optimize CI/CD pipelines for automated build, test, and deployment processes • Ensure adherence to best practices in coding, security, performance, and scalability • Mentor junior developers and participate in code reviews, architecture discussions, and technical decision-making