• Motivates and inspires the team to deliver customer support of Maintenance and Managed Services contracts in a fast paced and demanding environment • Documents general reports on each team member’s performance and targets as well as ensuring they exceed the targets • Collaborates and consults with engineers, customers, vendors and contractors to resolve customer issues • Follows up with customer contacts to ensure satisfactory resolution • Reports findings, track progress and document customer communication within incident management system • Manages team workload that meets defined Service Level Objectives • Acts as an escalation point to resolve client issues and manages escalations as necessary • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

• Owning, maintaining, and expanding critical workflow applications supporting hundreds of internal users (React and Figma) • Implementing AI solutions, when appropriate, that measurably accelerate product design workflows • Be the engineering lead on projects, working from ideation to implementation to rollout • Conducting internal user-research to gather insights to inform prioritization and feature development • Completing medium to large features independently without guidance • Be the primary point of contact for support requests related to the Design Tooling portfolio • Work with engineers across other teams to maintain the integrity and reliability of the Design Tooling portfolio. • Participate in on-call rotation to continue to meet our critical SLAs • Conducting design and code reviews

• Design, develop, and maintain scalable applications using .NET technologies (C#, .NET Core, ASP.NET MVC/Web API) • Architect and implement Microservices-based solutions and integrate with external systems through REST and SOAP APIs • Work closely with customers and stakeholders to understand requirements, provide technical guidance, and ensure smooth project delivery • Build and maintain API integrations and data integration services with third-party platforms • Deploy and manage applications on cloud platforms such as Azure or AWS • Monitor applications and troubleshoot issues using Dynatrace and log monitoring tools • Implement and manage containerization using Docker and Kubernetes • Set up, maintain, and optimize CI/CD pipelines for automated build, test, and deployment processes • Ensure adherence to best practices in coding, security, performance, and scalability • Mentor junior developers and participate in code reviews, architecture discussions, and technical decision-making

• Build and ship product features end-to-end using AI-assisted development (Claude Code, AI-agents, skills in Claude Code, etc.) • Integrate AI capabilities into the product (e.g., generation, automation, decision logic, internal tools). • Work with APIs, services, and data to create scalable and reliable functionality. • Continuously improve development speed and quality using AI tools, automations, etc.