auxmoney

• Telephone consulting for debt consolidation: You actively guide customers through their auxmoney loan inquiry, identify their individual needs and determine suitable debt consolidation opportunities. • Understand customers' financial situation: You analyze each customer's starting point and develop options that can concretely reduce their monthly burden. • Closing-oriented communication: You conduct conversations in a structured, empathetic and results-driven manner, focusing on conversion, quality and customer satisfaction. • Cross-functional collaboration: You work closely with colleagues from Service, Product and Risk and effectively bring feedback from direct customer contact into the team. • Process improvement: You contribute your ideas, challenge the status quo and help us continuously improve our sales and debt consolidation processes. • Work setup: You work remotely; for exchange and alignment the team currently meets once a month at the Düsseldorf office.

• End to end ownership: You drive initiatives from idea to production, proactively identify opportunities and risks, and follow through to measurable impact. • Production grade services: You design, build, and operate reliable and scalable services and applications that power AI based features and internal capabilities. • Clean engineering craft: You write clean, testable, and efficient code, and you improve reliability and maintainability through reviews, standards, and pragmatic architecture. • AI and agentic engineering: You evaluate where AI adds user value, prototype responsibly, and help operationalize agentic workflows such as automation, decision support, and developer productivity. • Cross functional delivery: You partner with Product Managers and stakeholders to build user focused functionality and iterate based on feedback and outcomes. • Team enablement: You share knowledge, mentor engineers when needed, and contribute to a high performing team through better tools and processes.

• Own forecasting models: You take full responsibility for the forecasting of our unsecured consumer loan portfolios. You own models, build and enhance them on an ongoing basis. • Run and improve monitoring: You track portfolio performance against forecast, surfacing drift, instability, and early warning signals, going beyond dashboards into real diagnosis of what is changing and why. • Lead attribution analysis: You decompose actual-versus-forecast variances into their drivers, mix and volume, cohort composition, credit policy and product changes, macro, and collections performance and turn them into clear narratives stakeholders can act on. • Build stress-testing and scenarios: You translate macro and business assumptions into portfolio-level outcomes that support planning and strategic decisions. • Ensure governance and reproducibility: You own model documentation, assumptions, limitations, validation checks, change logs, and reproducible runs, keeping standards high in a scaling environment. • Improve data and pipelines: You work with reporting to strengthen data quality, robust features, automation, and alerting.

• Content creation: You support the planning, development and editing of relevant image, video and written content for publication across our communication platforms. • Campaign management & analysis: You actively contribute to the organization and execution of campaigns, analyze their performance and work with the team to bring in new ideas to achieve our goals. • Graphic and video editing: You edit images and videos to produce engaging content. • Community management: You interact proactively with our community on all social media platforms and strengthen engagement with our end customers. • Teamwork: You collaborate closely with Marketing and Brand Design to further develop our communication strategy and strengthen the brand across channels.

• Day-to-day leadership: You lead a team of up to ten colleagues in telephone (inbound/outbound) and written communication and act as the primary contact in daily business. • Ownership of customer management processes: You take responsibility for the processes in your area and manage them in day-to-day operations with a focus on efficiency and the customer experience. • Performance and measures management: You are responsible for your team’s performance, work with KPIs and reports, and derive concrete measures to improve quality and productivity. • Process work and projects: You support process-related topics and take on projects in your area of responsibility from planning through implementation to evaluation. • Collaboration within the leadership setup: You work closely with other team leaders, supervisors and coaches/trainers to drive the development of the entire customer area. • Complaints, data protection and standards: You hold overall responsibility for complaints and data protection requests within your team and ensure that processes, legal requirements and relevant industry standards are consistently adhered to in daily operations. • Interface management: As a central interface to Legal, Compliance, ERM and other stakeholders, you coordinate complex cases and ensure that regulatory requirements are understood, correctly interpreted and continuously taken into account. • Change and digitalization: You actively drive change, for example through optimized workforce planning, standardized processes, increased telephony and outbound communication, and the expansion of digital self-service and AI solutions, while always keeping the needs of our customers and colleagues in focus.

• Central point of contact for our customers: You will support our clients with their ongoing loans and insurance policies and assist them with all relevant matters. • Active support for payment difficulties: In telephone and written contact with customers in challenging financial situations, you provide important support to our investors. • Tailored solutions for borrowers: You work together with our borrowers to develop appropriate repayment solutions and contribute to long-term, stable customer relationships. • Handling a wide range of customer inquiries: Whether by email, chat, post, or phone, you respond competently, reliably, and with a service-oriented approach. • Collaboration with external partners: You manage correspondence with our external service providers in receivables management and ensure a smooth flow of information. • Interface function within the company: You work closely with upstream and downstream departments to ensure efficient forwarding and processing of customer issues. • Internal voice of our customers: You represent our customers’ interests within the company and help improve processes and decisions from a customer perspective.

• Continuous Security Posture Improvements: Take full ownership of our information security strategy, designing and implementing security processes to create a strong foundation for the future. • ISMS & Compliance: Develop and enhance our Information Security Management System (ISMS) while ensuring compliance with frameworks like ISO 27001/27002 and the NIST Cybersecurity Framework. • Security Advisory & Support: Act as the go-to expert for security-related topics, supporting product, engineering, and IT infrastructure teams. • Threat Monitoring & Incident Response: Oversee and enhance our security monitoring and patch management processes, ensuring rapid detection and mitigation of threats. • Cloud Security Optimization: Drive cloud security improvements across AWS and Microsoft Azure, ensuring robust protection of our cloud infrastructure. • SIEM & Infrastructure Security: Support and optimize security monitoring systems and integrate new tools into our SIEM solution. • Research & Awareness: Stay ahead of emerging security threats, vulnerabilities, and attack techniques, while implementing security awareness training to foster a security-conscious culture.

• Identify and address architectural limitations, make pragmatic trade-offs, and help evolve systems toward scalability, reliability, and long-term maintainability. • Act as a trusted technical expert by promoting engineering best practices, facilitating technical discussions, and helping teams align on high-quality solutions. • Build solutions that are secure, scalable, extensible, and cost-efficient while maintaining high coding and documentation standards. • Break down complex initiatives into manageable workstreams and deliver incremental value through iterative development. • Champion engineering excellence, share knowledge proactively, and support the professional growth of colleagues. • Work closely with cross-functional stakeholders, actively contribute to design reviews, and address root causes of recurring technical challenges. • Take responsibility for challenging projects and guide team members through technical mentoring and hands-on support. • Balance short-term delivery with long-term system sustainability and continuously look for opportunities to improve technology, processes, and team effectiveness.

• Drive high-stakes strategic projects: You take ownership of high-priority, cross-functional initiatives. • Prepare and enable leadership decisions: You structure complex topics, build decision-ready materials, and provide data-driven recommendations that help senior leadership act with confidence and speed. • Ensure operational excellence: You design and continuously improve key management routines, including leadership meetings, board preparation, and strategic planning processes. • Connect the dots across the organisation: You work across value streams and functions, identify dependencies and blockers, and ensure alignment between teams on the topics that matter most. • Act as a trusted sparring partner: You challenge ideas constructively, bring an outside-in perspective, and support senior leaders in prioritising their time and attention on the highest-leverage activities. • Build scalable frameworks: You create templates, playbooks, and governance structures that enable the organisation to operate more effectively as it grows.

• Funding strategy and investor communication: You support the development and execution of auxmoney’s funding strategy and contribute to critical projects and investor materials. • Capital markets transactions: You are part of the deal team preparing and supporting public and private funding and capital markets transactions together with external partners such as investment banks, lawyers, advisors, rating agencies, and investors. • Strategic funding projects: You support strategic initiatives with internal and external stakeholders, including institutional investors such as pension funds, hedge funds, and insurance companies. • Commercial analysis and financial models: You analyze transaction economics and maintain financial models, contributing to their ongoing development and improvement. • Cash flow and liquidity management: You support daily and monthly cash flow and liquidity management, analysis, and communication with our team in Ireland. • Due diligences and audits: You assist in the preparation and execution of investor due diligences and audit requests, including organizing on site appointments and workshops. • Operational excellence with partners: You handle administrative tasks such as KYC processes, regular reporting, and third-party onboardings to ensure smooth operations with partners and investors. • Cross functional collaboration: You work closely with internal teams such as Product, Technology, Risk, and Sales and gain exposure to the full value chain of the auxmoney platform.