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Elevating Connected Human Experiences
Principal Engineer
Location
United States
Posted
66 days ago
Salary
0
Seniority
Lead
Job Description
Principal Engineer
C1
• Motivates and inspires the team to deliver customer support of Maintenance and Managed Services contracts in a fast paced and demanding environment • Documents general reports on each team member’s performance and targets as well as ensuring they exceed the targets • Collaborates and consults with engineers, customers, vendors and contractors to resolve customer issues • Follows up with customer contacts to ensure satisfactory resolution • Reports findings, track progress and document customer communication within incident management system • Manages team workload that meets defined Service Level Objectives • Acts as an escalation point to resolve client issues and manages escalations as necessary • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
Job Requirements
- Bachelor’s degree in equivalent related education and work experience
- 5 years’ experience supporting applicable technology hardware and software
- Superior skill in the use of Microsoft Excel for data gathering, analysis and reporting
- Must possess strong computer skills and excellent working knowledge of general business applications, including MS Office
- Must possess excellent oral and written communication skills in English
- Highly skilled in writing with details, accuracy and consistency
- Strong analytical , interpersonal, and relationship building skills
- Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance
- Strong work ethic and personal drive to excel
- Strong sense of urgency and commitment to get the job done
- Superior negotiation, coordination, and conflict resolution skills
- Ability to use (and learn new) complex systems, technologies, and applications
- Ability to adapt to change quickly and multi-task
Benefits
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent Care and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid or optional Self-paid)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- 10 Holidays
- Summer Sizzle
- On Demand Pay (Daily Pay)
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