Medrio

• Manage operational execution of Medrio's Early Adopter Program: coordinate scheduling, maintain CRM tracking, manage sandbox provisioning, coordinate customer follow-up, and track milestone progress across all active pilots. • Maintain launch readiness frameworks and go/no-go checklists for new and rebuilt products, ensuring all cross-functional teams are prepared for each release. • Lead internal product launch evaluation programs: recruit and coordinate Medrian evaluators, aggregate and synthesize feedback, and ensure findings reach the appropriate product and engineering owners. • Coordinate cross-functional execution across Product, Engineering, Professional Services, Sales, Marketing, and Support to maintain alignment and accountability throughout each product release cycle. • Support Product Advisory Council (ePAC/iPAC) logistics and follow-up: scheduling, agenda preparation, capturing and distributing customer insights, and tracking action items to closure. • Maintain operational readiness documentation: release summaries, training material coordination, implementation guides, and support preparation materials for each new and rebuilt product. • Track key metrics related to launch readiness, early adopter program progress, and operational efficiency across the product portfolio. • Translate product release milestones into clear operational plans, including workflows, ownership, and handoff models for each cross-functional team. • Identify and surface gaps between product design and operational readiness, escalating to the Senior Director and relevant stakeholders as needed. • Continuously improve processes and frameworks to reduce friction and support scale as Medrio's product portfolio and release cadence expand.

• Serve as Medrio's primary operational point of contact for product partner relationships, including AG Mednet, ThoughtSphere, Pharmaseal, and future partners • Establish and maintain regular operational cadences with each partner: monthly operational reviews, quarterly business reviews, agenda management, documented outcomes, and follow-through on commitments • In partnership with Marketing, develop and maintain per-partner commercial readiness assets: capability documentation, implementation narratives, customer-facing talking tracks, and sales enablement materials that enable the commercial team to represent partner products confidently • Coordinate customer escalations involving partner products: review issues, align internal and partner teams on resolution plans, and communicate outcomes to affected customers • Triage partner platform updates, release notifications, and API changes: assess internal impact (SSO, user management, customer workflows), coordinate with IT and Engineering, and communicate relevant changes to internal stakeholders • Drive GTM execution for partner-enabled offerings in coordination with Sales, Marketing, and Professional Services, ensuring partner products are accurately represented in commercial motions and customer conversations • Maintain visibility into partner-influenced deal pipelines with Sales and Business Development, tracking open opportunities and commercial status • Coordinate partner operational logistics including JIRA access, SSO configuration, shared drive management, IT ticket coordination, and integration setup • Identify and surface integration gaps, customer experience friction points, API limitations, and commercial readiness issues, escalating to the Senior Director and relevant Product or Engineering owners as appropriate • Establish and maintain clear documentation distinguishing what this role owns (coordination, commercial readiness, GTM execution) from what remains with Product and Engineering (requirements, technical design, roadmap decisions) • Continuously improve partner operational processes to reduce friction and support scale as the partner ecosystem and Medrio's product portfolio grow

• Achieving the sales revenue goals established for the area of coverage under his/ her responsibility. • Entering and updating all prospective client activity information (to include: appointments, email communications, opportunities, and other relevant activities) into the Medrio standard CRM tool (Salesforce.com) on a frequent and consistent basis (daily). • Coordinating and managing the development and delivery of proposals delivered to targeted accounts. • Develop and maintain relationships with accounts including C suite, executive, and mid-level decision makers to ensure optimal ROI on time and expenses invested (including a high level of executive presence). • Ability to implement a superior level of written and verbal communication skills including; emails, PowerPoint presentations, and Excel capabilities that can be directly communicated to the targeted client contacts and senior leaders at Medrio. • Effective use of persuasion and influence in communication skills. • Ability to demonstrate conflict management in all situations. • Demonstrated high degree of financial acumen - ability to create and leverage internal and customer perspective financial analyses to achieve profitable access. • Demonstration of High degree of Emotional Intelligence. • Ability to work in a dynamic, fast paced environment utilizing decision making skills to interpret the business quickly to improve business performance. • Global contracting skills, start to finish, demonstrating corporate financial stewardship. • Effective utilization of negotiation theories and principles to achieve a profitable outcome. • Contract strategy development and decision making. Ability to track the ROI on all contracts and contract optimization. • Demonstrate an in-depth understanding of the Clinical Trials market landscape, customers, regulatory requirements and trends. Effectively communicate this knowledge to all Medrio departments and cross functional teams. • Demonstrate interpersonal skills in establishing solid working relationships with AMs, BDs, CSMs, SEs, SDRs and other key departments to ensure adoption and execution of overall strategic plan and exceeding sales targets. • Follow all Company - wide compliance policies and ability to articulate and understand the policies. • Ability to mentor members of Medrio Teams, including Sales Development, Business Development, Solution Consulting, and other teams to assist in succession planning for the Director of Business Development role. • Ability to use advanced business acumen. The ability to use an explicit or implicit business framework to link the objectives of key stakeholders, the competitive strategies required for success, the people and activities needed to deliver intended results, and the business processes that support Medrio’s growth strategy. • Ability to develop advanced business planning for targeted prospective accounts including; strategy, sophisticated market analysis, customer insights, and execution. • Ability to lead and manage change within the organization.

• Serve as a go-to resource for GTM teams on reporting, data, process, and operational questions • Build and maintain recurring and ad hoc reporting across pipeline, forecasting, performance, and funnel visibility • Analyze GTM performance and turn findings into actionable insights and recommendations for GTM leadership • Own day-to-day sales compensation administration, including commission processing, reporting, reconciliations, and rep inquiries • Keep data accurate and processes consistent across Salesforce and the broader GTM tech stack • Drive adoption and effective use of the GTM tools used for prospecting, enrichment, and sales execution • Apply AI tools and automation to speed up prospecting, enrichment, and reporting tasks • Identify inefficiencies, troubleshoot issues, and help GTM teams work more effectively day-to-day

• Reporting to the CEO and serving on the Executive Leadership Team (ELT), the Vice President of Product owns the product vision, roadmap, and customer discovery process for Medrio’s full eClinical suite. • Working closely with Engineering, Sales, and Customer Success, this role is responsible for driving Medrio to $100M in bookings by 2028 by shipping products that SMB clinical trial customers choose first. • The VP of Product leads the Product Management and User-Centered Design functions, sets the AI-forward product strategy, and acts as the company’s chief customer advocate at the executive level.

• Reporting to the CEO and serving on the Executive Leadership Team, lead Engineering, Test, IT Operations, and Deployment teams. • Drive Medrio’s AI-first engineering strategy, deliver software that customers trust, and build a high-performance team. • Own architecture, security posture, delivery standards, and the engineering organization’s culture, talent, and operational health. • Drive adoption of AI-assisted development across the engineering organization. • Own cloud-native architecture decisions across a multi-product SaaS platform. • Optimize the development lifecycle by eliminating bottlenecks and automating workflows. • Own Medrio’s security posture and ensure on-time renewal of compliance. • Interact with customers, strategic partners, and the Board to shape opportunities and roadmaps. • Lead a mixed org of engineering directors, senior managers, and senior ICs simultaneously.

• Establish and maintain operational readiness frameworks for existing products, releases, and product partners • Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable • Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution • Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability • Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability • Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models • Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning • Identify and resolve gaps between product design and real-world customer usage • Define and track key metrics related to readiness, operational efficiency, and partner performance • Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership • Continuously improve processes and frameworks to reduce friction and support scale

• As a Medrio Senior Site Reliability Engineer, you will be a part of the ITOps group responsible for maintaining all environments supporting the SDLC for Medrio’s platform.

• Maintain project documentation including creating Kick-Off Meeting presentations, Project Management Plans, meeting Agendas and Minutes, and overall project timelines • Modify template project documentation as required to best serve your individual project. • Use judgment and critical thinking skills to determine prioritization in workload that is effective and influences high impact delivery. • Manage EDC, EDC/ Imaging, EDC/Onboarding, EDC/ ePRO, EDC/ eConsent, and Hardware studies. • Ensure project plans and meeting notes are accurate, consistent, and easily accessible • Act as the primary liaison between technical teams and external partners to ensure alignment on project goals. • Maintain a professional workspace and ensure cameras remain on for all external client meetings to foster engagement and rapport. • Provide proactive communication by setting clear expectations and providing project updates before the client requests them. • Respond to all client inquiries within 24 hours of receipt, providing at least a status update if a full resolution is pending. • Provide active coverage for fellow Associate Clinical Trial Project Managers during their absences with Team Lead to ensure seamless project continuity. • Ensure thorough hand-offs and documentation are maintained so team members can easily step in for OOO support. • Identify, analyze, and mitigate project risks, providing recommendations for resolutions. • Tailor messages for different audiences (e.g., high-level summaries for executives, detailed data for engineers) and maintaining momentum in communication.

• Implement functionality in the Medrio platform, in accordance with standards and operating procedures • Contribute to quality assurance processes through activities such as functional and unit testing, defect triage, and regular code reviews • Create and maintain internal and external feature documentation, including design and test plans, API guides, and process documents • Participate in team exercises (meetings, planning discussions, etc) in an inclusive manner • Provide operational support for Medrio platform components in regulated, validated environments