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NinjaOne logo
NinjaOne

The world’s best IT teams and MSPs use NinjaOne.

Sales Operations Manager

Sales Operations ManagerSales Operations ManagerFull TimeRemoteMid LevelTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

80 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree5 yrs expEnglishExcelLookerSalesforceTableau

Job Description

Sales Operations Manager

NinjaOne

Description About the Role As NinjaOne continues to scale, alignment between Account Executives and Sales Engineers is critical to driving efficient, predictable revenue. We're looking for a Sales Operations Manager to own and optimize the end-to-end operating model for AE and SE teams, ensuring our sales motion is consistent, scalable, and data-driven across segments and regions. This role sits at the intersection of process, systems, and analytics, partnering closely with Sales Leadership, SE Leadership, Sales Systems, Analytics, Deal Desk, and Channel Operations to improve execution and eliminate friction throughout the sales cycle. Location - Hybrid in Austin, TX (In the office 3 days per week Mon day , Tues day , and Thurs day ) What You'll be Doing AE & SE Operating Model - Own and evolve the operational framework supporting AEs and SEs across SMB, MM, and Enterprise - Define and document core sales processes (lead → opportunity → close), including AE/SE engagement models - Ensure alignment between sales stages, technical validation, and deal execution Process Optimization & Scale - Standardize workflows across global regions and business segments to ensure consistency - Reduce manual work and friction by partnering with Sales Systems on automation and tooling improvements - Support clean handoffs between SDRs, AEs, SEs, Deal Desk, and Channel partners Forecasting Accuracy & Deal Execution Support - Support pipeline hygiene, forecasting inputs, data quality, and deal inspection rhythms - Analyze forecast accuracy, slippage, and deal risk trends to improve predictability - Identify risks in pipeline progression and deal velocity Capacity, Coverage & Productivity - Partner with Sales & SE leadership on territory design, capacity modeling, and coverage r at ios - Support headcount planning, ramp assumptions, and productivity metrics for AEs and SEs - Identify inefficiencies and recommend changes to improve seller effectiveness Data-Driven Performance & Efficiency - Use pipeline , conversion, cycle time, and productivity metrics to identify inefficiencies - Analyze AE and SE workload, utilization , and engagement models - Recommend changes to process, coverage, or tooling based on data insights Cross-Functional Alignment - Act as the operational business partner to Sales and SE leadership - Collaborate with Analytics on metric definitions and reporting standards - Drive the execution to operationalize GTM initiatives, changes, and new motions - Other duties as needed About You - 3+ years in Sales Operations, RevOps , or GTM Operations roles - Experience working with SaaS tools/platforms used in sales technology ecosystems (e.g., Salesloft , Clari, Tableau/Looker, Excel/Google Sheets, etc.) and deep comfortability with Salesforce CRM handoff workflows - Strong understanding of SaaS sales motions and pipeline mechanics with experience supporting quota-carrying sales teams and/or sales engineering (technical pre-sales) - Analytical, structured, and confident navigating ambiguity - Strong communicator who can influence without authority - Problem-solver mindset and drive for operational excellence: you anticipate what's broken before it breaks and put preventive systems in place - Bonus: experience in a global organization with process standardization across region and segments About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries . The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work . NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years . What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI- TR1 #L I -Hybrid #BI-Hybrid

Benefits

  • 401(K), Company-sponsored outings, Customized development tracks, Dental insurance, Disability insurance, Documented equal pay policy, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Mean gender pay gap below 10%, Mentorship program, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid sick days, Onsite office parking, Partners with nonprofits, Promote from within, Lunch and learns, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Hiring practices that promote diversity, Fertility benefits, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, President's club, Meditation space, Mother's room, Personal development training, Flexible time off, Bereavement leave benefits, Hardship benefits

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Channel Sales Operations Manager

NinjaOne

The world’s best IT teams and MSPs use NinjaOne.

Full TimeRemoteTeam 1,001-5,000H1B Sponsor

Description About the Role NinjaOne's partner ecosystem is one of the strongest drivers of our global growth, especially across our MSP, SMB, Mid-Market, and emerging Enterprise motions. As we scale, we need a Channel Operations Manager who can bring structure, speed, and scalability to every operational layer that supports our partner ecosystem. In this role, you will own the operational infrastructure for all partner motions, focusing on end-to-end operational systems that surround the quote-to-cash motion, including partner data governance, routing, attribution, program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process optimization across regions and segments. You'll work closely with Channel Sales Leadership, Deal Desk, Billing, Finance, Legal, Sales Ops, and Sales Systems to keep our partner motion running smoothly and consistently. This is a critical builder role at the heart of how our channel accelerates revenue. Location - Hybrid in Austin, TX (In the office 3 days per week Mon day , Tues day , and Thurs day ) What You'll be Doing Process Optimization & Scale - Standardize partner workflows globally (Americas, EMEA, APAC) - Identify bottlenecks and implement process improvements - Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce - Identify operational bottlenecks and recommend improvements Partner Data & Reporting - Support maintenance of clean partner data, account hierarchies, and opportunity attribution in Salesforce - Support dashboards and reporting for partner pipeline , bookings, and performance - Partner with Sales Systems to automate partner workflows (routing, onboarding, attribution rules) Cross-functional Workstreams - Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner motions - Manage RFP responses (including templates), questionnaires, and compliance documentation while building repeatable partner proposal workflows - Reviewing and processing incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring timely closure of channel deals and escalating any issues before second-line billing review - Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle - Other duties as needed About You - 2-3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS - Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions. - Strong Salesforce proficiency (opportunity structure, quoting, partner tagging, custom workflows) - Excellent communication and cross-functional communication skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems) - Problem-solver mindset and drive for operational excellence: you anticipate what's broken before it breaks and put preventive systems in place - Bonus: Experience with DealHub CPQ, RFP management, partner portals, understanding of global channel compliance as well as discounting rules and margin optimization About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries . The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work . NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years . What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI- TR1 #L I -Hybrid #BI-Hybrid

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$2 - $3
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Full TimeRemoteTeam 501-1,000

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United States
Job Closed