Manager, Sales Operations (Remote) Position Overview: We are seeking a Manager of Sales Operations to lead and scale our global sales operations function. This role will be responsible for driving sales performance through data, process optimization, and systems management, while partnering cross-functionally with Sales, Marketing, Finance, and Customer Success. This individual will initially manage our Salesforce Administrator, with the opportunity to build and lead a broader Sales Operations team over time. Key Responsibilities Sales Operations & Strategy - Partner with Sales leadership to drive forecasting accuracy, pipeline visibility, and performance insights across global teams (North America, South America, EMEA) - Translate business objectives into scalable sales processes and operational frameworks - Identify and implement opportunities to improve sales productivity and efficiency Reporting & Analytics - Own sales reporting and dashboards, delivering actionable insights to leadership - Develop and maintain KPI tracking across pipeline, bookings, conversion rates, and sales performance - Leverage Power BI (or similar tools) to enhance data visualization and executive reporting Salesforce & Systems Optimization - Serve as the functional owner of Salesforce, ensuring data integrity, usability, and scalability - Oversee Salesforce administration, including workflow automation, flows, validation rules, and system enhancements - Continuously optimize Salesforce to support evolving business needs and sales processes Process Governance & Enablement - Establish and enforce standardized sales processes and data hygiene practices - Partner with Sales, Marketing, and Customer Success to ensure alignment across the revenue lifecycle - Support territory planning, account assignment, and process adherence Team Leadership - Manage and mentor the Salesforce Administrator, with responsibility for growing the Sales Operations team over time - Build a high-performing, data-driven operations culture Qualifications - 5+ years of experience in Sales Operations, Revenue Operations, or similar roles - 2+ years of experience managing or leading team members - Strong hands-on experience with Salesforce (admin-level proficiency required), including: - Flow automation - Reporting & dashboards - Data model understanding and system optimization - Experience with Power BI (or comparable BI tools) for reporting and analytics - Proven ability to partner cross-functionally with Sales, Marketing, Finance, and Customer Success - Experience supporting multi-region or global sales teams preferred - Strong analytical mindset with the ability to translate data into actionable insights - Excellent communication skills with the ability to influence stakeholders at multiple levels What Success Looks Like - Improved forecasting accuracy and pipeline visibility across regions - Increased Salesforce adoption and data quality - Streamlined, standardized sales processes across global teams - Actionable reporting that drives better decision-making at the leadership level - Scalable foundation for a growing Sales Operations function EEOC FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at hrteam@foodchainid.com.

Role Description - Create deliverables for common requests within your professional domain. - Review peer-developed deliverables to improve AI research. - Diagnose and solve real issues in your domain to advance machine learning systems. - Work independently and asynchronously to meet deadlines. - Contribute expertise to cutting-edge AI research while working on your own schedule. Qualifications - 4+ years professional experience in your respective field. - Excellent written communication with strong grammar and spelling skills. Requirements - Start Date: Immediately Benefits - Compensation: $80–$120/hour - Location: Remote - Duration: 3–4 weeks - Commitment: 30–40 hours/week Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process Details - For any help or support, reach out to: support@mercor.com - PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

• Drive execution of the commercial strategy by ensuring sales teams follow best practices and consistently leverage available tools and information. • Partner with Regional Sales Directors, District Managers, and field representatives to identify opportunities, reinforce operating rhythms, and improve sales effectiveness. • Translate insights and guidance from Revenue Operations and Commercial Data Science into clear, actionable direction for the field. • Support territory planning by helping teams identify priority accounts, assess opportunity potential, and utilize simple, standardized planning templates. • Promote adoption and consistent use of pre-call and business-planning tools to strengthen field execution. • Help address field concerns by providing fact-based responses and ensuring alignment with commercial strategy. • Gather feedback from the field and work with cross-functional partners to enhance tools, processes, and commercial programs. • Coordinate regional implementation of commercial initiatives, ensuring clarity of expectations, alignment on timelines, and readiness across the sales organization.

Overview Make an Impact! At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life. How can you make an impact? The School Education Group, a division of McGraw-Hill Education and the leading provider of print and digital educational materials for Grades PreK-12, is looking for a Sales Operations Specialist to process requests for the Sales Field. This is a remote position open to applicants authorized to work for any employer within the United States. What you will be doing: - Create quotes, samples, pilots, and “free with orders” upon request from Sales Representatives via phone or email - Convert leads from national and local marketing efforts into contacts within SFDC - Troubleshoot and resolve order issues (sales orders, samples, pilots, and free-with-order requests) as needed by Sales Representatives - Collaborate with Sales and CSOM leadership to drive process improvements while maintaining strong, trust-based relationships with Direct Sales teams - Communicate information clearly, quickly, and accurately—both verbally and in writing—tailored to sales teams and customers - Manage high-volume workflows by producing multiple applications and proposals simultaneously in a fast-paced environment, while adhering to policies and procedures We are looking for someone with: - Bachelor’s degree preferred, with experience and understanding of the industry and how educational products are sold and delivered - Strong customer service orientation with a proven ability to meet service level expectations in fast-paced environments - High-speed, accurate data processing skills with strong attention to detail as well as exceptional analytical, research, and problem-solving abilities - Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable using SFDC or similar tracking tools - Demonstrated ability to build and maintain strong relationships across all levels of an organization - Knowledge of internal systems such as Oracle, Product Data Hub, Enterprise Data Warehouse and Sales Force is preferred Why work for us? At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence. The pay range for this position is between $35,720-$45,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email 50531