• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels). • Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff). • Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager. • Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals. • Manage spot business/ rush offers, get support from Commercial Assistant when necessary. • Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/ Product Management for Pricing topics).

• Manage an assigned book of business, ensuring account retention and supporting new business. • Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. • Maintain technical competence and industry expertise. • Direct daily activities of the account management team. • Handle customer service requests, policy administration, billing, claims, and coverage analysis. • Manage policy expirations and renewals. • Conduct client research, prepare submissions, negotiate coverages, and present proposals. • Monitor reports and take action on delinquent accounts, collecting outstanding balances. • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. • Monitor and maintain activity/suspense to ensure timely completion. • Maintain frequent, transparent communication with the account team regarding workload status and any issues. • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. • Stay updated on company policies and procedures. • Seek and adopt best practices to improve individual and team performance. • Demonstrate integrity and leadership.

• Account leadership role responsible for leading the Grid Systems Integration account strategy • Manage overall account relationships / strategy and deliver upon growth and other business objectives • Develop and execute commercial strategy for sales of GSI including AC Solutions, FACTS, & HVDC • Lead, develop, and execute the commercial and technical support team • Own the accurate forecasting of orders, convertible orders, margins, and sales • Develop and own strategic customer relationships with key decision makers • Drive identification, prospecting and creation of new sales opportunities • Drive Growth Initiatives and new product introductions • Conduct Operating Plan and Account reviews with region leadership

• Account leadership role responsible for leading the Grid Solutions sales activities related to AC Solutions, FACTS, and HVDC • Manage overall account relationships / strategy and deliver upon growth and other business objectives • Develop and execute commercial strategy for sales of GSI including AC Solutions, FACTS, & HVDC • Own the accurate forecasting of orders, convertible orders, margins, and sales for assigned customer(s) • Develop and own strategic customer relationships with key decision makers • Drive identification, prospecting and creation of new sales opportunities • Provide feedback regarding market trends, pricing and competition to product line marketing • Conduct Operating Plan and Account reviews with region leadership