Accessibility for Good.
Solutions Engineer
Location
Spain
Posted
149 days ago
Salary
0
Seniority
Senior
Job Description
Solutions Engineer
Deque Systems, Inc
• Provide world-class technology support of Deque solutions while working with customer implementation teams and Deque support and engineering teams to ensure successful implementations and adoption of Deque products. • Develop a good understanding of your customer’s accessibility objectives, use cases, project team members, and key players • Work directly with users of Deque technology, identify and help them to be the subject matter experts and champions for Deque products within the customer organization through onboarding, training, knowledge-transfer, and assist with simple sample implementations or integrations of Deque products with customer solutions etc. • Help customers understand the value of our products and solutions offerings as they develop and grow their accessibility programs • Responsible for ensuring your customers are successfully able to use Deque products throughout their Deque accessibility journey • Work and collaborate with Deque Customer Support, Product Management, and Saas and engineering teams to help solve customer issues/tickets, share product knowledge, and provide implementation assistance to ensure customer success. • Understand and articulate opportunities to improve and optimize results of customer usage and implementation of Deque products, and help build business cases for further investment for upsells and cross-sells. • Identify opportunities for process improvement and efficiency within Customer Success • Deliver product demonstrations that directly address customer needs
Job Requirements
- At least 5 years of experience in software development or implementation role
- At least 3 years of experience in a customer-facing technical role
- Professional language skills in at least 1 of the French or German languages besides English
- Deep understanding of UI (web and mobile), front-end technologies (HTML, CSS, JavaScript, etc).
- Good understanding of CI/CD pipeline components and SaaS
- Experience with UI test automation frameworks
- Good understanding of SDLC and its components
- Excellent communication and presentation skills
- Proven track record of working with various players in the customer organization to understand and solve problems and deliver desired results
- Good understanding of the accessibility software domain and customers' needs
- Ability to work on multiple customer projects concurrently
- Based in Spain
- Travel up to 30%
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