• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits • Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance • Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer • Cultivate and sustain relationships with clients to provide escalation of issues, solution knowledge, and engagement support • Manage client expectations and ensure project delivery meets goals of engagement • Coach, mentor and guide solution teams on recommended methodology practices

• Lead the development of solution designs and implementation guidance for project teams • Assist in determining Destination Architectures, Reference Architectures, Architectural Standards and the development of Usage guidelines to enable delivery capabilities • Lead the solution and conceptual design of DRVN technologies and capabilities • Encourages innovation for the defined architecture domains • Assist Enterprise Architects in the research and development of Enterprise Standards and Architecture Roadmaps • Lead the specification of capability adoption roadmaps over 3 to 5-year technology plans based on business strategies and Architecture Roadmaps • Organize priorities and provide insights and guidance to Technology Review Boards • Provide technical and architecture consulting as needed to Business, Business Alignment and Solution Delivery Teams • Provide Architecture Diagrams and conceptual solution design guidance to project teams

• Design and evolve Salesforce architecture for hypergrowth • Establish architectural principles that accelerate development velocity • Implement lean governance that maintains integrity while enabling speed • Make decisive trade-offs that balance immediate needs with long-term vision • Transform technical debt management into a business enablement strategy • Lead the technical aspects of major initiatives including Revenue Cloud implementation • Optimize our Flow-customized environment for performance and maintainability

• Engage with clients to understand their requirements and advise on appropriate solution architectures • Collaborate with Product Managers to ensure alignment between client needs and solution design • Work closely with Delivery Managers to oversee the architecture approach during solution deployment • Explore a range of possibilities and creative alternatives to identify the most effective solutions • Ensure that designed solutions are implemented in accordance with client expectations and company standards • Assist in identifying, specifying, and selecting off-the-shelf components to meet client needs • Provide ongoing support and guidance to clients throughout the implementation process • Maintain awareness of industry trends and emerging technologies to continuously improve solutions