Netsmart

• Supports Netsmart’s clinical quality operations • Leads reviewer training • Ensures quality through audits • Acts as a key resource in resolving client and reviewer questions • Maintains high-quality clinical outcomes • Completes quality assurance processes • Documents and reports findings • Tests McBee Clinical Review functionality • Identifies and communicates quality concerns to QA leadership

Role Description This role partners with clients, internal support teams, and engineering to configure, implement, and support HL7 based integrations between Netsmart solutions and third party healthcare systems. The consultant plays a key role in diagnosing interface issues, managing configuration changes, and ensuring reliable, accurate data exchange in both pre-production and production environments. Responsibilities - Implement and support technically focused solutions for multiple Electronic Health Record (EHR) software solutions, with a primary emphasis on HL7‑based integrations. - Provide ongoing HL7 interface support through ticket‑based workflows, troubleshooting server‑specific issues, message flow errors, and data transmission failures. - Design, configure, and maintain interfaces, forms, reports, and related system components across pre‑production and production environments. - Support both net‑new HL7 implementations and ongoing interface maintenance, recognizing that day‑to‑day work includes a balance of implementation activities and production support. - Diagnose and resolve HL7 transmission issues (e.g., ACK/NAK, routing, validation) to ensure accurate data exchange and eliminate duplicate data entry. - Support Unified Data Services (UDS) integrations enabling inpatient rehabilitation clients to submit required government data and receive benchmark reporting. - Maintain integrations in alignment with evolving CMS logic and data submission requirements. - Assist with system maintenance activities including security updates, server upgrades, large‑scale migrations, and cloud‑based (AWS) migrations. - Collaborate with engineering, clients, and third‑party vendors to drive data mapping, improve logging and monitoring, and ensure timely, accurate completion of implementations and support efforts. Qualifications - Required: Bachelor’s degree in Management Information Systems, Computer Science, Computer Information Systems, Information Systems Technology, Data Analytics, or similar. - Equivalent of 2 years of work experience in lieu of degree. - At least 1 year of healthcare information technology, systems management, implementation, or consulting experience. - Strong analytical and problem‑solving skills. - Ability to multitask on projects and work effectively under pressure. - Ability to problem‑solve design and programming issues. - Preferred: Experience with electronic health records. - Minimum 3 years of experience in HL7 technical support and an HL7 systems implementation role. - Experience with Windows Server environments. - Familiarity with IIS (Internet Information Services) for basic service health checks. - Experience with healthcare EHR systems (Epic, Cerner, Meditech, or similar). - Experience using interface management or monitoring tools. Expectations - Potential travel up to 20% as needed. - Position may at times require extended or irregular hours outside of traditional office hours to support clients, projects across multiple time zones, and any required travel.

Role Description Responsible for being the first line of contact for clients experiencing issues with installation, configuration, operation and management of Netsmart Managed Services. - Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction. - Escalate service requests as required. - Address and resolve basic incidents and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets. - Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures. - Demonstrate consistent and proper use of ticketing system. - Identify and make recommendations to implement customer support best practices. - Effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution. Qualifications - High school diploma or GED. - At least 1 year of IT support experience in a professional services environment including use of a ticketing system. - Customer focused skills to include active listening skills, ability to interpret IT related issues from the client as well as communicate resolutions/troubleshooting tasks to the client. - Demonstrated ability to develop clear, concise and professional written communication (via work instructions or emails). - Thorough knowledge and troubleshooting of PC hardware and peripherals. - Organizational skills to balance and prioritize work. - Ability and willingness to quickly learn new skills. - Ability to handle confidential information responsibly and exhibit sound judgment with maintaining confidentiality. - Efficient and accurate typing skills to ensure quick and accurate entry of service request details. Requirements - Associates or Bachelor’s degree (preferred). - MCP, ITIL, CompTIA certifications (preferred). - MCP certification in desktop Operating System software required within the first six months of employment. - Ability and willingness to participate in an alternate work schedule which might include non-traditional hours (i.e. shifts) or workdays (i.e. more than 8 hours per day or less than 5 days per week). Company Description Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. - All employment decisions at Netsmart are based on performance, qualifications, abilities, education and experience. - Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. - Netsmart desires to provide a healthy and safe workplace and is committed to maintaining a drug-free workplace in accordance with applicable federal law. - All post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. - All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Role Description Responsible for reviewing OASIS and/or coding for home health and hospice agencies on an as needed basis. Are you a certified clinical documentation professional looking for flexible PRN work? Join our team as a Coding & OASIS Reviewer where your expertise in ICD-10 coding and OASIS review will help drive accuracy, compliance, and quality in post-acute care documentation. What You’ll Do - Review OASIS and document recommended changes in approved system - Review ICD-10 coding and sequencing from documentation in the patient chart - Complete documentation of results review; ensure workflow processes are timely and accurate - Document reason for change and recommended reimbursement impact - Consistently meet chart equivalent targets and quality metrics Qualifications - At least 1 year of experience in medical coding or OASIS review work experience - HCS-D certification - HCS-O OR COS-C certification - Proven ability to consistently meet deadlines - High attention to detail with excellent organization skills - Demonstrates learning agility; seeks out opportunities for teaching, support, and professional growth Requirements - Comfortable with remote work arrangements and virtual collaboration tools - Physical demands include extended periods of sitting, computer use, and telephone communication Company Description Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, is committed to maintaining a drug-free workplace in accordance with applicable federal law. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

• Address and resolve basic and routine support requests. • Adhere to Netsmart processes and best practices. • Escalate support requests as required. • Enter quality information into tracking systems. • Create and manage Netsmart support requests according to Netsmart best practices. • Contribute to knowledge bases and documentation. • Identify and make recommendations to improve support processes.

• Identify and participate in strategic sales pursuits for assigned clients to meet and exceed annual quota • Forecast accurately and close business on time • Conduct initial evaluation of prospective clients; identify and prioritize client’s business needs and suggest appropriate solutions to match those needs • Understand and position new and existing solutions for growth within our current client base • Actively participate in demand generation campaigns to create pipeline • Generate, manage and grow new business by prospecting for new clients in person and via the telephone and cultivating regular direct contact with all perspective new clients • Work with technical and marketing support staff to qualify and complete RFPs

Manage and develop a team of professional services associates to deliver outcomes for our Consulting line of business Responsibilities - Manage and develop a team of professional services associates - Leverage appropriate staffing models to balance project quality and revenue targets; ensure timely, clear communication to all stakeholders and clients. - Work across the matrix to solve client problems and deliver business results - Develop and deliver strategies to improve individual client health and overall experience. - Drive continuous improvement efforts internally and on client-specific engagements. - Support associates accountable for sales pipeline to reach quarterly bookings targets by leveraging client relationships. Qualifications Required - Bachelor's degree or 4-years relevant work experience - At least 4 years of health care information technology implementation or consulting working experience - At least 3 years Electronic Health Record solution work experience - At least 3 years of project management experience - Ability to build strong client relationships and delivering client-centric solutions - Ability to make good and timely decisions that keep the organization moving forward - Ability to anticipate and balance the needs of multiple stakeholders - Ability to develop people to meet both their career goals and the organization's goals Preferred - Netsmart EHR Experience Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here.

Role Description We are seeking a detail‑oriented Provider Enrollment Specialist to support our Revenue Cycle Management (RCM) operations. This role is responsible for managing the full lifecycle of provider enrollment and re‑enrollment across government and commercial payers. The ideal candidate understands how timely and accurate enrollment directly impacts revenue, provider readiness, and patient access to care. This position works closely with internal billing teams, provider offices, and payer representatives to ensure enrollment requirements are met efficiently and compliantly. Key Responsibilities - Manage the end‑to‑end provider enrollment, re‑credentialing, and revalidation process for Medicare, Medicaid, and commercial payers - Prepare, submit, and track enrollment applications, ensuring accuracy and completeness - Maintain and update provider information within CAQH, PECOS, payer portals, and internal tracking systems - Conduct follow‑ups with payers to resolve enrollment delays, denials, or discrepancies - Partner with billing and operations teams to prevent enrollment‑related claim delays or revenue disruptions - Support new provider onboarding by ensuring enrollment approvals are secured prior to billing - Monitor payer guidelines and enrollment requirements, staying current on regulatory changes - Maintain clear documentation and reporting on enrollment status and timelines - Assist with audits, revalidations, and payer correspondence as needed Qualifications - 1+ years of experience in provider enrollment, credentialing, or revenue cycle management - Working knowledge of Medicare, Medicaid, and commercial payer enrollment processes - Experience using CAQH, PECOS, NPI Registry, and payer portals - Strong attention to detail with the ability to manage multiple enrollments concurrently - Effective written and verbal communication skills - Ability to work independently while collaborating across teams - Proficient in Microsoft Office Platforms (Word, Excel, Outlook, etc.) Preferred Qualifications - Experience supporting multi‑provider or multi‑state healthcare organizations - Familiarity with enrollment tracking systems or RCM platforms - Understanding of downstream billing and claims workflows - Revenue cycle or healthcare certifications (CPC, CPB, or similar) are a plus Benefits - Direct impact on provider readiness and revenue performance - Exposure to multiple payer types and healthcare specialties - Opportunities for growth within enrollment, credentialing, or broader RCM functions - Collaborative team environment focused on process improvement and operational excellence

This role serves as a high level clinical quality and training leader within the Coding & OASIS review space. It goes beyond day to day quality checks and focuses on elevating reviewer performance, supporting client onboarding, aligning processes across teams, and partnering closely with both stateside and offshore reviewers. Acting as a key resource to managers, clients, and Quality Assurance Reviewers (QARs), this role ensures consistent quality outcomes, strong operational alignment, and a seamless reviewer experience across all supported programs. About Netsmart At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post‑Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. OASIS QA Specialist This role serves as a high‑level clinical quality and training leader within the Coding & OASIS review space. It goes beyond day‑to‑day quality checks and focuses on elevating reviewer performance, supporting client onboarding, aligning processes across teams, and partnering closely with both stateside and offshore reviewers. Acting as a key resource to managers, clients, and Quality Assurance Reviewers (QARs), this role ensures consistent quality outcomes, strong operational alignment, and a seamless reviewer experience across all supported programs. Responsibilities - Oversee Coding & OASIS staff competency to ensure accuracy, consistency, and compliance with guidelines. - Develop and deliver new‑hire orientation and ongoing training, including client‑specific processes and updates. - Conduct Quality Assurance (QA) reviews, document findings, identify trends, and collaborate closely with QARs performing day‑to‑day QA. - Serve as the expert resource for complex Coding & OASIS questions and maintain updated knowledge resources. - Partner with managers, clients, and internal teams to support client onboarding, quality discussions, and process alignment. - Work collaboratively with both stateside and offshore (India‑based) review teams to support training, quality standards, and workflow consistency. - Test and provide feedback on McBee Clinical Review platform functionality. - Communicate quality concerns to all appropriate stakeholders and support resolution actions. Required Qualifications - At least 4 years of experience in Coding & OASIS review - HCS-D certification and HCS-O or COS-C OASIS certification - Expert in ICD-10 coding and OASIS guidelines - Proficient in home health industry regulations and guidelines - Excellent communication and presentation skills - Working knowledge of Microsoft Office Preferred Qualifications - Advanced clinical degree - Active clinical license (e.g., RN, PT, OT, SP) - CPHQ certification - HCS-H certification Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here.

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the Human Services and Post-Acute Markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. Solution Consultant: As a Solution Consultant at Netsmart, you will play a pivotal role in showcasing the value of our solutions and the impact they make for the clients our prospects serve. Your day-to-day activities will include kick-off calls to prepare for upcoming demos, collaborating with team members, and conducting discovery calls with prospects to understand their pain points and tailor personalized demo experiences. You will engage in various demo sessions, ranging from quick 30-minute presentations to more extensive ones. Your ability to tell a compelling story, present phenomenally, and pivot seamlessly will be crucial in demonstrating the "wow" factor and simplicity of our solutions. Your knowledge of the Human Services industry and product expertise will be essential as you configure solutions and support clients in our space. This includes Autism, Behavioral Health, Intellectual and Developmental Disability (IDD), Behavioral Health, & Addictions. Regular meetings with product management will keep you informed about impactful updates, ensuring you are educated and trained to deliver exceptional client experiences. Your role will unify processes, create seamless experiences, and act as a key player in driving new and existing business forward. Responsibilities - Provide technical and product support for sales teams including solution presentations, proposal responses and follow up for current and prospective clients - Present scripted and unscripted solution presentations to large and small groups; demonstrating knowledge of solution's features and functionalities and effective facilitation of discussion and questions - Develop and apply knowledge of industry intelligence and trends relevant to specific audiences - Coach others to clearly articulate and promote Netsmart’s competitive advantages during solution demonstrations - Promote Netsmart solutions at industry events, trade shows, client meetings and Netsmart’s annual health conference meeting - Review responses as a part of bid submissions or requests for proposals (RFPs); contribute clinical, financial and local workflow expertise as applicable, and share key RFP feedback with solution presenters - Maintain appropriate knowledge base for industries served to facilitate ongoing product development and product offerings to market Qualifications Required - Bachelor’s degree or equivalent relevant work experience - At least 3 years of software pre-sales experience demonstrating solution feature and functionality in the sales process OR - At least 2 years of experience working in a human services setting with knowledge of associated clinical and revenue cycle workflows OR - At least 2 years of work experience with information systems, preferably in a clinical or financial healthcare setting Expectations - Up to 50% travel Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here.