At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The (SCE) role will serve as the primary point of contact for Zelis clients for their assigned book of business, which consists of large complex payers with many Zelis solutions. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon Zelis’ value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives. What you’ll do: - Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals. - Revenue Management: Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business. - Client Renewals & Retention: Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership. - Risk Identification and Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships. - Product Knowledge & Optimization: Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality. - Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Identify up and cross-sell opportunities to flag for Sales. - Client Value: Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client’s business goals and measures - Conduct Client Business Reviews: Conduct and lead all client business reviews and account plans to optimize value with the client's book of business. - Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed. What you’ll bring to Zelis: - Bachelor's degree in business or health care administration or related field. - 10+ years in client management role. - Extremely knowledgeable in the Payer and TPA space. Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions. - Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients. - Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences. - Deep Understanding of the Client’s Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client’s pain and business drivers. - Develop Trusting Relationships: Cultivates deep relationships with clients and team. - Executive Communicator: Proactively communicates. Can effectively prepare and present communications to clients and executive leadership teams. - Problem Solver: The ability to offer and communicate compelling solutions to client challenges is invaluable. - Industry Knowledge: Keeping an ear to the ground in terms of market intelligence and relevant industry news. - Financial Acumen: Strong financial acumen and ability to interpret client financials. Commission-driven and motivated to achieve growth targets. - Innovative Thinking: Brings creative insight to client’s businesses to help them deliver a competitive advantage. - Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape. - Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $127,000.00 - $160,550.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

• Manage and grow a high-impact portfolio of Qventus’ most strategic, "high-stakes" national healthcare provider organizations. • Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization. • Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs. • Fully own internal operating rhythms that enable high-performance of delivery team across client obligations. • Lead complex process redesigns and major clinical workflow overhauls that span multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels. • Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption. • Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills. • Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients. • Partner with the Marketing team to establish standard collateral for client training and engagement. • Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal. • Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change. • Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: We are looking for a Group Director, Client Partner to serve as the strategic US Anchor for one of our most critical enterprise accounts, with the opportunity to expand to other clients. You will lead the client relationship for an important AI Acceleration program, serving as the primary bridge between eBay’s West Coast leadership and our expert engineering & consultancy teams in EMEA. This is not a technical delivery role; it is a strategic leadership role. We don’t need you to code the AI; we need you to navigate the organization, build trust with VPs, and translate complex technical outputs into business value. You will ensure that our rapid engineering delivery lands effectively with stakeholders, unblocks political hurdles, and turns a pilot program into a long-term partnership. WHAT YOU’LL DO: Client Partnership & Strategic Navigation - The Trusted Advisor: Build and maintain deep relationships with key stakeholders (Marketing, MarTech, Core AI) in the US Pacific Time Zone. You will be the face of the program, ensuring DEPT® is viewed as a strategic transformation partner, not just an execution vendor. - Stakeholder Mapping: Actively identify and navigate emerging blockers or political sensitivities within the client organization (e.g., aligning Marketing goals with IT/InfoSec constraints) to protect delivery timelines. - Business Translation: Translate complex technical concepts from our EMEA engineering teams into clear, commercial language for client leadership. Conversely, translate vague marketing desires into actionable direction for our delivery teams. The Global Bridge (Operational Leadership) - Transatlantic Orchestration: You are the connective tissue between the US and EMEA. You will capture feedback and decisions during the US workday and translate them into clear briefs for the EMEA team before their day starts. - Autonomy & Decision Making: You will need to make calculated calls to keep the project moving while the delivery team is offline, protecting the team from chaotic scope creep while ensuring client responsiveness. - Blocker Removal: Take ownership of US centric operational hurdles (e.g., securing IT access, chasing legal approvals, budget codes) that often stall remote engineering teams. - Workstream Connectivity: Work closely with wider teams across other service lines to share progress as well as identify new opportunities to deliver Data / AI programmes and applications, solving challenges and building growth opportunities outside of the main AI acceleration work streams. Commercial Growth & Program Steering - Drive Adoption: Ensure the AI accelerators and tools we build are actually adopted by the client teams. You will gather live feedback and ensure efficiency metrics are tracked to prove value against the clients business objectives. - Future Growth: Partner with the Growth Director to prepare the groundwork for future opportunity growth. You will identify adjacent opportunities within eBay where our data/AI solutions can solve problems, helping to secure the long term roadmap. WHAT YOU BRING: - Senior Client Leadership: 12+ years of experience in Client Services or Account Management within a digital agency or consultancy environment. You have a track record of managing large, complex enterprise accounts. - Tech Fluent, Not Tech Heavy: You do not need to be an AI engineer, but you must have experience managing technical or platform build projects (e.g., MarTech, Web Builds, Digital Transformation). You need to be comfortable speaking the language of engineers and translating it for marketers. - Diplomatic Agility: You have high EQ and political savvy. You can read the room, manage conflicting stakeholder demands, and push back on clients constructively to protect the work and the team. - Operational Resilience: You are organized and calm under pressure. You can manage your own workload autonomously and act as a stabilizing force between two time zones. - Proactive Problem Solver: You don’t wait for permission to unblock a project. You can galvanize internal teams and client stakeholders to resolve challenges swiftly. WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package: - Healthcare, Dental, and Vision coverage - 401k plan, plus matching - PTO - Paid Company Holidays - Parental Leave WE SUPPORT YOU BEING YOU: DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Learn more about DEPT® DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $150,000—$200,000 USD

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. StackAdapt is seeking a Client Partner, Mobile App to help accelerate mobile adoption across our advertiser and agency partnerships.This role acts as a mobile specialist within the sales organization, partnering closely with Account Executives and Account Managers to identify and activate mobile opportunities within existing accounts. As more brands explore how mobile fits into their broader omnichannel strategies, this role will help bridge brand and performance use cases, including app install campaigns and cross-channel strategies such as CTV and mobile activation. You will support sellers throughout the sales process, help uncover mobile opportunities within existing relationships, and work with clients to develop effective mobile campaign strategies. We are a remote first company and welcome all applicants based in the United States. What You'll be Doing - Partner with Account Executives and Account Managers to identify mobile opportunities within existing advertiser relationships - Support sales conversations as the mobile subject-matter expert across performance and app install campaigns - Help advertisers activate and scale mobile user acquisition strategies - Identify brands and agencies that would benefit from mobile app install campaigns or performance-driven media strategies - Work cross-functionally with internal teams to ensure successful campaign execution - Contribute to building pipeline through internal collaboration and targeted outreach - Help expand mobile adoption across the StackAdapt platform What You'll Bring - Experience in mobile advertising, app marketing, or performance media - Background in client services, account management, or sales within adtech - Understanding of mobile user acquisition and performance-based advertising models - Ability to work cross-functionally with sales teams to support revenue growth - Strong consultative communication skills and client relationship management experience - Interest in helping brands connect mobile strategies with broader omnichannel campaigns StackAdapter's Enjoy: - Highly competitive salary - Retirement/ 401K/ Pension Savings globally - Competitive Paid time off packages including birthday's off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books etc) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events! StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: Ad Age Best Places to Work 2024 G2 Top Software and Top Marketing and Advertising Product for 2024 Campaign’s Best Places to Work 2023 for the UK 2024 Best Workplaces for Women and in Canada by Great Place to Work® #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising To learn more about our privacy practices, please see our Privacy Policy. #LI-REMOTE