Zelis

• Design, develop, test, deploy, and maintain high-quality backend services and supporting systems. • Work across the stack as needed to deliver complete, end-to-end solutions. • Own services in production, including deployment, monitoring, performance, and operational health. • Collaborate with product managers and designers to translate functional requirements into technical solutions. • Drive architectural decisions with a focus on scalability, reliability, security, and maintainability. • Improve development and delivery workflows, including CI/CD pipelines and infrastructure automation. • Partner with engineers to identify and resolve production issues and system bottlenecks. • Mentor engineers and provide technical leadership through design reviews, code reviews, and architectural guidance. • Help establish best practices for operational readiness, observability, and system ownership.

• Design, develop, test, deploy, and maintain high-quality backend services and supporting systems. • Work across the stack as needed to deliver complete, end-to-end solutions. • Help own services in production, including deployment, monitoring, performance, and operational health. • Collaborate with product managers and designers to translate functional requirements into technical solutions. • Inform architectural decisions with a focus on scalability, reliability, security, and maintainability. • Partner with engineers to identify and resolve production issues and system bottlenecks. • Mentor engineers and provide technical leadership through design reviews, code reviews, and architectural guidance. • Help establish best practices for operational readiness, observability, and system ownership.

• Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals. • Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business. • Responsible for client renewals and retention. • Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership. • Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships. • Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality. • Successfully uncover and qualify opportunities for growth to deliver great client value. • Conduct and lead all client business reviews and account plans to optimize value within the client's book of business. • Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters.

Title: Ruby Backend Software Engineer Location: US NJ Morristown US TX Plano US MA Boston US FL St. Petersburg US MO St. Louis US GA Atlanta Full time job requisition id JR109411 Job Description: At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Our ideal candidate is a Ruby Backend Software Engineer (2-3 years) with experience building scalable production applications, working with large data sets, and owning the entire development lifecycle. You will need to be a team player while collaborating closely with our product managers to enhance our mature, complex product. You will get to work with Angular, Ruby, AWS, among other technologies. We offer comprehensive onboarding, career guidance, a competitive salary, a remote-friendly workspace, and continuing education support. We follow an Agile methodology in small software teams. This is an amazing opportunity for a hands-on, motivated Software Engineer who can define and implement new and challenging technical projects. What You'll Do: - Write easily maintainable, extendable, and understandable code that adheres to software engineering design principles. - Creating and maintaining our APIs. - Developing new full-stack features to improve our products. - Supporting and enhancing current systems. - Debugging and optimizing code. - Supporting and development of comprehensive documentation and tests. - Building tooling to improve our operational efficiency. - Developing the frontend experience using Angular. - Creating and maintaining our Backend architecture. - Planning and maintaining a product long term. - Performing code reviews. - Collaborating with product to deliver on the roadmap. What You'll Bring to Zelis: - 2-3 years of backend development experience in Ruby. - Solid understanding of system design, data structures, and algorithms. - Understanding on how to build distributed high-volume services in Ruby. - Knowledge of development best practices (agile methodologies, code reviews, backend testing frameworks). - Experience in backend architecture. - Experience with or understanding of front-end development, particularly Angular, to effectively collaborate on full-stack features - Experience working with AWS. - Knowledge of API architecture development and optimization. - Solid understanding of relational databases like PostgreSQL. - Understanding of Apache Solr or willingness to learn. - Exposure to queueing systems such as RabbitMQ or willingness to learn. - Experience contributing to products in a production environment (product lifecycle, sticking to release schedules, etc.). - Knowledge of development best practices (agile methodologies, code reviews, JavaScript testing frameworks). Our Stack - Languages (JavaScript, Typescript, Ruby) - Frameworks (Angular, Ruby on Rails) - Infrastructure (RDS, EC2, S3, CloudFront, Redis, Docker, Jenkins, PostgreSQL, RabbitMQ, Apache Solr) Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $95,000.00 - $120,650.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Role Description We are seeking a strategic and results-oriented Site Reliability Engineer (Golden Signals Lead) to define and drive the observability roadmap across all platforms. - Job Title: Site Reliability Engineer - Location: Remote, In-office, or Hybrid - Department: IT Operations - Reports To: Manager of Observability & Reliability - Job Type: Full-Time Employee (FTE) This role is responsible for establishing a consistent and scalable approach to monitoring and alerting, leveraging golden signals to enhance system reliability and operational efficiency. The successful candidate will collaborate closely with the ZEIT SRE team, engineering leads, and India-based resources to build a unified observability strategy aligned with organizational goals. Key Responsibilities - Observability Roadmap Development: - Define a unified vision for observability across all platforms, with golden signals as the foundation for monitoring and alerting. - Develop and maintain a comprehensive roadmap to improve observability, reduce tool redundancy, and standardize practices across platforms. - Establish and track key performance indicators (KPIs) to measure progress and ensure accountability for roadmap milestones. - Collaboration and Alignment: - Partner with the ZEIT SRE team and engineering leads to break down silos and promote consistent observability practices. - Drive cross-platform collaboration to reduce operational inconsistencies and define a 'north star' approach for observability. - Facilitate knowledge sharing to ensure alignment on current and future observability initiatives. - Monitoring and Alerting: - Standardize the implementation of golden signals across applications to improve system reliability and incident detection. - Optimize alerting tools and reduce redundant or ineffective monitoring interfaces ('panes of glass'). - Lead efforts to enhance observability while minimizing operational overhead for platform teams. - Maintain and enhance observability dashboards, delivering actionable insights into application health and performance. - Operational Support and Improvement: - Identify and address gaps in existing observability practices, prioritizing long-term scalability and reliability. - Collaborate with India-based resources to execute observability build-outs efficiently and with high quality. - Reduce client, provider, and print facility-raised issues through proactive monitoring and early detection. - Reporting and Continuous Improvement: - Measure and report on observability success metrics, including actionable alert volume and reduced issue escalations. - Continuously evaluate and refine observability strategies based on stakeholder feedback and evolving organizational needs. Qualifications - Educational Background: - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Experience: - Minimum of 5 years of experience in Site Reliability Engineering, DevOps, or a related role with a strong focus on observability. - 5+ years of hands-on experience with .NET (C#), including advanced knowledge of ASP.NET Core, Web APIs, and performance optimization. - Demonstrated success in designing and implementing monitoring and alerting solutions across complex IT environments. - Technical Skills: - Deep understanding of SRE principles and golden signals for system monitoring. - Proficiency with observability tools such as Prometheus, Grafana, Splunk, New Relic, or Datadog. - Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). - Advanced proficiency in scripting languages such as PowerShell. - Experience in front-end development using React.js. - Advanced knowledge of .NET. - Soft Skills: - Strong leadership and collaboration abilities, with a proven ability to align diverse teams toward common goals. - Excellent analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. - Clear and effective communication skills, capable of conveying technical concepts to stakeholders at all levels. Preferred Qualifications - Experience with building observability roadmaps and scaling solutions in enterprise environments. - Certifications in cloud or DevOps-related disciplines (e.g., AWS Certified DevOps Engineer, Kubernetes Administrator). Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

• Leads complex security initiatives and provides expert guidance on threat mitigation, compliance, and architecture. • Builds, manages, and enhances tools, automations, and data systems that power cyber defense operations. • Involves hands-on work with security technologies, developing workflow efficiencies, supporting detection engineering, ensuring high-quality security data, and mentoring teammates to strengthen overall team capability. • Identify capability gaps, propose solutions, and design modern defensive approaches. • Build or enhance automated workflows to reduce manual effort, improve reliability, and accelerate detection/response. • Maintain, optimize, and troubleshoot security platforms, custom tools, and log pipelines across the enterprise. • Oversee the lifecycle of security data—ingestion, transformation, normalization, and quality control across systems. • Support detection engineering through maintenance, testing, and improvement of detection logic, rules, dashboards, and data sources. • Guide junior engineers and analysts on tools, processes, automation practices, and new capabilities. • Tune, fix, integrate, or enhance security tools. • Build or update automation scripts/workflows for incident response, threat intelligence, and vulnerability management. • Maintain data pipelines by validating log sources, troubleshooting gaps, updating parsers, and improving normalization. • Review and build detection rules/alerts, collaborating with analysts to reduce noise and improve performance. • Work with IT, cloud, networking, and security teams to deploy solutions or resolve tool issues. • Write documentation, improve runbooks, and share lessons learned. • Support teammates through technical guidance and demonstrations. • Participate in discussions on innovation, process improvement, and future engineering projects. • Perform additional tasks as assigned.

• Triage alerts, investigate suspicious activity, lead incident response steps, and coordinate containment and recovery efforts. • Make sure logs and security data are gathered correctly, cleaned up, and organized so the team can analyze them effectively. • Examine systems, files, logs, and network data to understand what happened during security events. • Help newer analysts grow by sharing your experience, offering guidance, and running training sessions when needed. • Assist team members with technical questions, tool usage, investigation methods, and established response workflows. • Act as the point person during your shift: manage workload, oversee investigations, ensure smooth handoffs, and support teammates. • Look for opportunities to improve processes, recommend new tools or automations, and help refine how the team operates.

• Design, implement, and optimize core system components for infrastructure platforms, ensuring scalability, reliability, and performance. • Lead troubleshooting efforts for complex software defects, performance bottlenecks, and security vulnerabilities, applying advanced debugging techniques. • Review and refactor code for maintainability, efficiency, and adherence to best practices, mentoring junior programmers in technical skills and standards. • Collaborate with cross-functional teams, including network engineers, database administrators, and security specialists, to integrate new features and technologies. • Author technical reports, contribute to the company’s knowledge base, and present findings and recommendations to technical leadership. • Manage information systems, oversee data integrity, and ensure proper documentation and version control for all technical deliverables. • Participate in technical conferences, workshops, and external collaborations to stay abreast of industry trends and innovations.

Title: Director, AI Empowerment Location: Atlanta United States Job Description: At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview We are seeking a dynamic and experienced leader for our Associate AI Enablement initiative. This highly visible role will bring the power of GenAI to every Zelis associate. The mission will include driving the adoption of agents and co-pilots that can enhance associate productivity, such as MS co-pilot integrations into Office, GitHub co-pilot for software engineering, and custom agents for role specific tasks. You will advise on technology selection and deployment and drive associate training, AI literacy, and enablement. You will develop and deploy methods to measure the impact of AI and GenAI on overall productivity. If you have a track record of working across functions to drive adoption of transformative technologies, we want to talk to you! Job Posting Title Director, AI Empowerment Job Description Summary We are seeking a dynamic and experienced leader for our Associate AI Empowerment initiative. This highly visible role will bring the power of GenAI to every Zelis associate. The mission will include driving the adoption of AI agents and assistants that can enhance associate productivity, such as ChatGPT, GitHub copilot and Cursor for software engineering, and custom agents for role specific tasks. You will advise on technology selection and deployment and support associate training, AI literacy, and empowerment. You will develop and deploy methods to measure the impact of AI and GenAI on overall productivity. This role will also continuously monitor the rapidly evolving AI technology landscape - including major foundation model providers and enterprise application vendors used by Zelis - translating emerging capabilities into actionable recommendations aligned to Zelis' AI strategy and business priorities. The Director will partner closely with executive leadership to ensure AI initiatives are aligned to enterprise value creation goals, supporting leadership visibility into adoption, ROI, and measurable business outcomes. If you have a track record of working across functions to drive adoption of transformative technologies, we want to talk to you! Job Description Key Responsibilities - Support the Associate AI Empowerment initiative at Zelis to evangelize, translate the AI agenda, set realistic expectations and measures of success across functions. - Act as a strategic bridge between enterprise AI strategy and functional execution, ensuring AI initiatives are aligned to measurable business outcomes including productivity gains, scale enablement, cost efficiency, and product innovation. - Expand GenAI capabilities to all Zelis associates, evolving our current platforms to enable associate self-serve custom agent development. - Drive adoption of AI agents and assistants to enhance productivity, including: - The Zelis enterprise chat agent and integrations into the Zelis office suite. - Software development agents, such as GitHub copilot and Cursor. - Custom agents tailored to role-specific tasks. - Applications of Agentic AI workflows that connect custom agents with enterprise data and tools using the Model Context Protocol (MCP) - Advise on technology selection and deployment for GenAI tools. - Evaluate emerging AI tools, vendor capabilities, and industry advancements, providing informed recommendations on strategic fit, scalability, governance considerations, and ROI potential. - Work closely with the Learning and Development group to promote associate training and AI literacy across the organization. - Enable AI usage through structured programs and support. - Build and nurture a network of AI champions across job families to accelerate cultural adoption and drive sustained behavioral change. - Work with leaders across the organization to define, implement, and continuously refine standardized ROI and value realization frameworks to assess AI and GenAI contributions to productivity, efficiency, innovation velocity, and cost avoidance. - Develop dashboards and reporting mechanisms that provide clear visibility into AI adoption, usage patterns, and measurable business impact. - Partner with executive leadership to support preparation of AI impact narratives and metrics for senior leadership and board-level discussions, as requested. What You'll Bring to Zelis - Bachelor's Degree and/or master's degree with focuses in Data Science, Computer Science, Machine Learning or related and 5 years of experience supporting cross functional teams with a focus on technology enablement. - Successful experience driving enablement and adoption of AI/ML related technologies across regulated, global organizations. - Proven track record of collaboration across teams, ability to influence and build global teams. - Strong presentation, influence and communication skills. - Strong understanding and experience with Healthcare IT solutions or comparable highly regulated environments. - Demonstrated experience quantifying business value and ROI from emerging technology initiatives, including defining measurable KPIs and tracking realized outcomes. - Strong awareness of current trends in foundation models, enterprise AI platforms, and agentic workflows, with the ability to translate industry advancements into practical enterprise applications. - Experience supporting executive-level decision-making through data-driven insights and structured impact reporting. - Working knowledge of AI governance, risk, and compliance considerations in regulated environments. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $169,000.00 - $213,750.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

• Serve as the primary point of contact for Zelis for their assigned book of business • Manage an assigned book of business comprised of vertically aligned clients • Drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services • Develop and maintain critical internal and external relationships • Maximize the breadth and depth of relationships by understanding client business strategies, • Manage and oversee revenue targets, including budgets, forecasts, and product utilization review • Responsible for client renewals and retention • Proactively identify and mitigate risks • Drive revenue growth through existing product optimization • Collaborate with sales to present innovative solutions and grow existing client base • Conduct and lead client business reviews and account plans to optimize value • Ensure industry leading quality service delivery and client satisfaction • Develop Trusting Relationships and prepare communications to clients and leadership teams