• Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues • Manage support interactions across multiple channels, including phone, email, and various service ticketing systems • Create and track support tickets using approved management solutions • Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) • Directly assist Cloud users experiencing access issues • Deliver Cloud Infrastructure Support to guide users through the resolution of technical issues • Track and report on key performance metrics to ensure service quality

Job Description Summary As a member of the Steam Power Fossil West ITR team, you will be an active contributor to the Fossil market strategy working with your peers (Commercial Operation, repairs and parts). This role will require you to manage Steam/Generator customer relationship for the accounts in Western US, while delivering orders, commitments, sales, cash and margin Op Plans for the accounts. Success in this role looks like: Establish yourself as a subject matter expert by demonstrating a level of product and service expertise required to discuss customer requirements/needs and develop a solutions/offering that will meet their needs. Also developing and presenting an offering for the customer, without being approached by the customer, that would improve/impact their business positively. You will be an indispensable ITR Manager, with excellent interpersonal skills, strategic negotiation competences and excellent deal management capabilities. As well, you will be responsible for the P&L of the assigned portfolio with responsibilities for project estimating, contract negotiation, project execution, billing/collection and project closeout. Who You Are: • You are someone who brings strong field engineering, technical direction and/or outage management knowledge on steam turbine and generators with high energy, self-starter and team player • You have experience with Fossil GE and Alstom rotating products and services • You have advanced experience with relationship building and interaction at multiple levels of the customer organization. Job Description Roles and Responsibilities: Overall - Act as the single point of contact to the customer. - Maintain on-going customer relationships and ensure customer satisfaction. - Responsible for customer portfolio P&L and growth - Smaller customer portfolio allowing individual to support opportunity cost development and support project pre-planning and mobilization throughout the West region portfolio. Services: - Responsible for outage scope planning and execution, including closeout oversight and event parts and repairs planning - Act as the interface with various internal stakeholders such as engineering, finance, sourcing, affiliates, parts, and repairs. - Responsible for establishing work scope, pricing, and driving emergent work for major repair projects - Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers using Outage Assistant software. - Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE - Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites. - Coordinate with Inventory Management Leaders, Repair Managers, Parts Fulfillment Leaders, and engineering to enhance outage planning process thus expanding outage scopes. - Drive and be advocate for outage Daily Management Sales: - Support the maintenance of accurate and current project and opportunity information in NEX - Develop long term strategic plans by customer to drive penetration and growth - Continuously monitor and drive the development of the opportunity pipeline for regional opportunities - Drive Orders, Sales, Cash and Contribution Margin (CM) growth - Provide leadership through the formulation and execution of proposal strategies that capitalize on GE's competitive strengths to serve the customer's needs while meeting GE’s business goals. - Interface with Product Management, Commercial Operations, Customer Fulfillment Manager (CFM), Parts Fulfillment Leaders, Project Managers and other functional groups as required as part of an integrated Customer Team to grow the GE Power Services Rotating Equipment NAM business with Customers in assigned customer base. - Drive an orders pipeline on complex, multi-offering transactions that may include Parts, Repairs, Outage Services, Performance Upgrades and long-term Service Agreements (SA). - Lead deal strategy development and reviews as necessary with Commercial Operations Team, and other functional groups as required - Maintain knowledge of market trends, customer strategy / profile / requirements including outage schedules and competitor actions; share internally and use market knowledge to drive sales opportunities with customers. - Provide demand forecasting and pacing support to Sales Operations / Finance. - Willingness and ability to travel 50% of the time. Basic Qualifications: - Minimum of 5 years of experience in the Power Generation Industry - Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry - Minimum of 5 years of experience working with, and knowledge of GE Steam Turbines and Generator technology products and services. Desired Qualifications: - Ability to effectively interface with all levels of internal and external customers - Strong interpersonal and leadership skills - Demonstrated value selling skills - Strong oral and written communication skills - Ability to manage and influence in a matrix environment - Integrative team working style - Ability to work independently and be a self-starter - Business acumen / analytic ability - Strong technical background - Demonstrated computer skills, including Microsoft Word, Excel, Outlook and Power Point - Broad understanding of the commercial cycle – including product line/marketing/sales/commercial operations/engineering - Customer service and “solution” mindset - Knowledge of Steam Turbine and Generator design, operations and maintenance - Experience planning and executing outages. - Familiarity with Contracts and Service Agreements - Strong leadership, financial, and commercial skills - Team leader in a dynamic, energetic and proactive environment - Demonstrated organizational skills - Experience establishing credibility and developing relationships with challenging customers GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes #LI-Remote - This is a remote position Application Deadline: March 24, 2026 For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: sales incentive. This posting is expected to remain open for at least seven days after it was posted on March 16, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Role Description The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and documenting IT-related issues. This role serves as the initial point of contact, responsible for accurate incident intake, troubleshooting, documentation, and resolution or escalation in accordance with established support procedures and service expectations. The Help Desk Specialist I applies structured troubleshooting techniques to diagnose hardware, software, connectivity, and peripheral issues, while maintaining clear and professional communication throughout the incident lifecycle. This role ensures incidents and requests are properly logged, categorized, prioritized, and monitored to support timely service restoration and customer satisfaction. The Help Desk Specialist works under general supervision, follows documented policies and knowledge resources, and collaborates effectively within a team-based support model. Success in this role requires strong analytical skills, attention to detail, sound judgment, and a continuous improvement mindset aligned with ITSM best practices. This is a remote position. Qualifications - High School Diploma or equivalent required - HDI certification or equivalent technical experience preferred - Experience in a Help Desk, Call Center, or customer-facing technical support environment preferred - Experience supporting Microsoft (Outlook, Teams, OneNote, SharePoint, Copilot) and web-based technologies in a corporate environment preferred Requirements - Provide front-line support for IT-related incidents and service requests via phone, email, and remote support tools in a fast-paced environment - Diagnose and resolve common hardware, software, connectivity, and peripheral issues - Maintain accurate and timely ticket updates within the ITSM system to support incident resolution and reporting - Utilize Copilot to improve ticket clarity and first responses where appropriate - Escalate unresolved or complex issues to appropriate IT teams following established procedures - Communicate clearly and professionally with non-technical users, providing status updates and setting expectations - Follow documented policies, procedures, and support standards while meeting service-level expectations - Collaborate effectively within a team-based support environment - Maintain a strong focus on customer service and quality while continuously developing technical skills - Additional duties as assigned Benefits - Comprehensive benefits package for full-time regular employees - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K and ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

• Manage and deliver internal audit engagements that include conducting interviews, reviewing documents, performing analyses, and developing client deliverables such as findings, recommendations, and draft and final reports • Provide grant compliance consulting services including evaluating compliance programs, policies, and functions, researching grant requirements, and developing recommendations to support effective and compliant grant administration • Work collaboratively with clients to understand current business practices, identify opportunities for improvement, define new processes, and develop new or updated policies and procedures • Oversee engagement teams, providing guidance, reviewing work, and ensuring quality and timely delivery of project objectives • Present deliverables, findings, and recommendations to client management and stakeholders • Lead project start-up activities, including developing project work plans, budgets, schedules, and facilitate kickoff meetings • Manage project timelines, budgets, and resources throughout project lifecycle to ensure successful engagement delivery • Mentor and develop staff through coaching, training, and performance feedback • Support practice growth through participation in internal initiatives, proposal development, and thought leadership activities • Serve as an integral member of the Business Consulting Services team • Travel to client locations to work onsite, present deliverables to leadership, and periodically attend industry conferences