Role Description - Design questions related to your occupation as a Dispatcher to enhance AI model training. - Collaborate with AI research teams to improve training data quality and performance. - Work independently and asynchronously to meet project deadlines. - Ensure the use of a desktop or laptop computer for project tasks. Qualifications - 4+ years full-time work experience as a Dispatcher, Except Police, Fire, and Ambulance. - Be based in the US, UK, or Canada. Requirements - At-will contractor to Mercor. - Paid weekly via Stripe Connect based on logged project hours. - Cannot support H1-B or STEM OPT status candidates. Benefits - Compensation: $60–$100/hour. - Duration: 3–4 weeks. - Commitment: 15+ hours/week. Application Process - Upload resume. - AI interview based on your resume. - Submit form. Resources & Support - For details about the interview process and platform information, please check: Mercor Resources . - For any help or support, reach out to: support@mercor.com . - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

About the Role As an IT Specialist you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience. Responsibilities - Maintain hardware inventory and manage device repairs - Manage IT tickets in a timely manner to meet SLAs - Research new technology and tools and share those findings with the team - Communicate clearly and effectively with all members of our team Successful candidates will have - Google Workspace admin experience required. - Ubiquiti/Meraki hardware and software experience is an asset - WiFi and Networking experience is required - IT System Administrator technical degree/background is an asset - Experience with tools such as JIRA, Confluence - Experience with the following platforms: MacOS, iOS, Android. - Experience with VMWare specifically Workspace One UEM, Kandji and FreshService inventory management. - Experience with SoC2/IT Audit processes Perks and Benefits - Comprehensive Health & Wellness Benefits Package - Socials, Outings & Retreats - Retirement Planning - Parental Leave Program - New Device Allowance - Culture of Learning & Development - Flexible Working Hours - Work from Home Flexibility - Service Recognition Programs About BrainStation BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world. Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings. BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation. The estimated compensation for this position is $50,000 to $65,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

JOB SUMMARY - The IT Project Manager is responsible for the effective planning and management of IT projects to meet project commitments as well as communicating with sponsors, IT teams, customers, business teams, etc. This role will spend a significant amount of time on project management responsibilities and will lead teams in the planning and executing implementation of systems. - The vision of the IT PMO (Project Management Office) is to support a consistent, enterprise-wide approach to project management in order to maximize the efficiency and predictability of project delivery and ensure alignment with company strategy and organizational goals - The mission of the IT PMO is to partner with Neovia’s IT teams and business departments to facilitate governance of IT projects and provide project management standards, repeatable processes, and tools. - Manages small to medium cross-functional projects, including oversight over scope, budget, timelines, risks, issues and assigned resources. Provides clear status reporting and escalates issues as needed. Balances priorities and resource needs across multiple projects. Follows and communicates Neovia PMO standards. JOB RESPONSIBILITIES - Effectively lead the implementation of IT projects, utilizing PMO best practices, standards, and proven methodologies. - Effectively communicate, define, and facilitate the definition and development of essential and required aspects of projects, such as their charter, goals, scope, tasks, resource requirements, etc. - Develop and maintain project work plans and communicate project status with the project team, stakeholders, and leadership on a regular basis. - Proactively coordinate project functions, tasks, and timings with IT teams and others associated with projects. - Facilitate risk analysis and development of mitigation plans, and proactively monitor risks throughout the project lifecycle. - Resolve and/or assist in resolving issues within and between projects and/or functional areas. - Manage projects to respective budgets and ensure appropriate resource allocations. - Proactively assist with the development and improvement of standard project management tools and processes. - Ensure the delivery of exceptional customer service and tangible outputs. Rely on industry standards, best practices, and qualitative & quantitative data to support and/or refine operations methodologies. - Perform other responsibilities as assigned, including overnight and potential international travel. QUALIFICATIONS - Bachelor’s degree in science or business, or related field or an equivalent combination of education, certification, and experience. - Active and accredited project management certification required. Project Management Professional (PMP) certification preferred. - At least 5 years of IT experience. - At least 5 years of work experience in areas of project management. Skills and Competencies: - Ability to effectively manage multiple cross-functional projects simultaneously without compromising quality. - Ability to effectively assess project needs and resources to complete projects on time and within budget. - Establish and maintain effective relationships at all levels of the organization, and with external vendors and regulatory agencies. - Excellent written, verbal, and presentation skills with the ability to swiftly shift approach based on audience. - Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience. - Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels. - Ability to operate and influence at a strategic level, maintain composure and professionalism, deliver results, despite organizational noise. - Ability to maintain confidentiality of extremely sensitive data at all times. - Must have strong analytical skills, ability to work independently, have exceptional interpersonal and organizational skills and pay specific attention to details. PHYSICAL REQUIREMENTS - Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds. ADDITIONAL INFO Salary Min 96,320.00 Salary Mid 120,400.00 Salary Max 144,480.00 #LI-REMOTE

Role Description We are expanding our technology operations team and are looking for a Technical Operations & Integration Workflow Specialist who thrives in complex, multi-system environments and wants to help modernize support operations through automation and AI. This role sits at the center of our EDI, integration, and technical support workflows, ensuring that incoming requests are structured, classified, routed, and tracked efficiently through our Jira ticketing system. The right candidate will not only enforce disciplined intake and workflow management but will also design and implement AI-driven improvements within the ticketing system to automate triage, improve routing accuracy, and identify operational patterns. This role is ideal for someone who enjoys building operational systems that improve how technical teams work, not just processing tickets. This position is remotely based. We are unable to offer work sponsorship for this role. Qualifications - 3–7 years of experience in technical support operations, EDI operations, systems-integration coordination, or technical intake roles. - Technical Degree in Computer Science or sufficient (4+ years) tech related work experience. - Strong proficiency with Jira, including managing complex ticket workflows, cross-instance coordination, and maintaining structured operational queues. - Working knowledge of EDI document types and their common integration challenges. - Advanced proficiency in Excel (xlookups, etc). - Proven ability to enforce process and workflow discipline across technical teams, even without direct managerial authority. - Experience using AI tools to automate workflows, classify incoming requests, perform operational analysis, or streamline repetitive tasks (strongly preferred). - Exceptional organizational, analytical, and systems-thinking skills, with the ability to maintain clarity across high-volume operational work. - Hands-on experience in integration-heavy environments involving multiple interconnected systems and data flows. Requirements - Increase visibility across integration work. - Track deadlines tied to onboarding and integration requests. - Ensure milestone tracking and ownership are clearly defined in Jira. - Provide structured reporting on workflow status and integration risk. - Design AI-enabled operational improvements. - Design and implement AI-assisted triage and workflow automations within Jira to classify tickets, extract structured information, and recommend routing. - Develop automation rules and AI workflows to reduce manual ticket management. - Develop AI-assisted analysis that detects recurring integration failures, mapping errors, and operational bottlenecks across the ticket system. - Collaborate with technical leadership to continuously improve operational automation. - Analyze incoming tickets to identify recurring integration and EDI failure patterns across distributors, onboarding processes, and system configurations. - Develop preventative controls that reduce repeat issues such as improved ticket intake templates, validation rules, onboarding checklists, distributor documentation updates, and automated alerts for common data errors. - Work with EDI, integration, and product teams to implement process improvements or automation that eliminates recurring operational issues before they reach engineering queues. - Maintain a catalog of common integration failure patterns and the controls implemented to prevent them. - Ensure consistent first-response acknowledgement for incoming tickets. - Maintain clear documentation and status updates inside Jira and across Jira instances. - Provide stakeholders visibility before issues escalate. Benefits - Great benefits from day one: medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us: enjoy strong training, development, and competitive pay. - Work-life balance: our flexible PTO policy lets you take time when you need it—no accrual required. Company Description Produce Alliance, a Buyers Edge Platform Fresh Division brand, is a leader in produce procurement and supply chain management, helping foodservice operators access premium-quality produce with consistency, safety, and efficiency. Serving QSR, non-traditional, convenience, fast casual, GPO, and healthcare segments, our procurement strategies are designed to lower costs, ensure quality, and meet customized client needs. Our supply chain and distribution network—spanning more than 150 specialty distributors and 400 grower-shippers—delivers reliable logistics and fulfillment. We protect our clients’ brands with industry-leading food safety programs and traceability systems that ensure compliance and transparency. Through advanced technology and business intelligence, we empower smarter procurement decisions with digital tools, real-time reporting, and actionable insights. Backed by dedicated client success teams, Produce Alliance delivers proactive service, strategic guidance, and long-term partnership growth. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.