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VSolvit

Where Opportunity...Meets Solution

Help Desk Support 3

IT SupportIT SupportFull TimeRemoteMid LevelTeam 201-500Since 2006H1B SponsorCompany SiteLinkedIn

Location

California

Posted

70 days ago

Salary

$65K - $80K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishAzureServiceNow

Job Description

Help Desk Support 3

VSolvit

• Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues • Manage support interactions across multiple channels, including phone, email, and various service ticketing systems • Create and track support tickets using approved management solutions • Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) • Directly assist Cloud users experiencing access issues • Deliver Cloud Infrastructure Support to guide users through the resolution of technical issues • Track and report on key performance metrics to ensure service quality

Job Requirements

  • Bachelor’s degree in Computer Science or a related technical field
  • 2–4 years of cloud engineering experience
  • Proven experience responding to end-user requests via phone, email, or ticketing systems
  • Proficiency in utilizing enterprise ticketing tools such as ServiceNow or HPESM
  • Strong understanding of Azure administration and cloud architecture
  • Familiarity with CI/CD and DevSecOps toolchains
  • Security+ certification
  • U.S. Citizenship and the ability to obtain a DoD Top Secret clearance

Benefits

  • medical, dental, and vision insurance
  • life insurance
  • long and short-term disability and other insurance products
  • Health Savings Account
  • Flexible Spending Account
  • 401K Retirement Plan options
  • Tuition Reimbursement
  • assorted voluntary benefits

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