Role Description We are seeking a detail-oriented Quality Assurance Specialist to join our digital advertising team and lead rigorous testing across diverse campaign initiatives. In this role, you will architect and implement QA policies and procedures that ensure all digital ads and email campaigns meet premier quality standards. This position offers significant autonomy and the opportunity to drive continuous improvement and process optimization at scale. Qualifications - 3+ years of experience as a QA Specialist or in an Ad-Ops/Account Coordination role. - Practical knowledge of the components of Google Ads, Meta Ads, and Email Marketing platforms (e.g., Klaviyo, Mailchimp). - Exceptional attention to detail; you are the person who catches the broken link, the typo in the CTA, or the incorrect UTM tag that everyone else missed. - Solid understanding of link structures, UTM tracking, and cross-device web rendering. - Strong verbal and written communication skills for reporting metrics and discussing solutions with senior leadership. - Proven ability to maintain high-quality standards while meeting a consistent 2-business-day turnaround for campaign deliverables. Requirements - Preferred Qualifications: - Bachelor’s degree in Marketing, Advertising, or a related field. - Relevant certifications in Google Ads, Meta Blueprint, or ISTQB. - Experience with project management tools. Benefits - Full-Time Position: M–F Business hours - Market-competitive USD-based compensation, tailored to experience and skills - 100% Remote work environment - 10 days of PTO, holidays, and seasonal half-day Fridays - Contract: Independent Contractor

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The CX Associate Professional Quality is responsible for monitoring and evaluating the quality across call center and back-office transactional operations. This role supports our commitment to delivering exceptional, accurate, and compliant work through measurement, analysis, and review of calls, transactions, and related business processes. Responsibilities include conducting daily quality assurance reviews and audits to ensure adherence to Account and Company standards, policies and procedures. You may contribute to planning, execution, and delivery of quality initiatives. By partnering with centralized and account teams, your work will enhance employee, member, and client experiences to help achieve organizational goals. Your role in our mission - Evaluate customer interactions (calls, emails, chat, and back-office transactions), including complex cases, for compliance with quality standards and regulatory requirements. - Participate in and occasionally lead calibration sessions to ensure consistency in evaluations. - Share insights and align with stakeholders through regular engagement sessions. - Escalate unresolved issues, including negative customer experiences, to appropriate levels. - Analyze quality observations from both call center and back-office processes to identify trends and improvement opportunities. - Recommend process and policy enhancements based on data-driven insights. - Utilize procedural and technology automation to improve QA efficiency and effectiveness. - Remain current with industry best practices for contact center and back-office quality assurance. What we're looking for - Bachelor's degree or equivalent combination of education and experience. - Two or more years of quality assurance, including QA principles and methodologies, or subject matter expertise of area to be evaluated. - Proficiency in Microsoft Office Suite and Sharepoint, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). - Strong written and verbal communication skills and ability to work effectively with diverse teams. What you should expect in this role - Work Schedule: 8:00 AM – 5:00 PM PST, Monday through Friday. - Must be a resident of the state of California The pay range for this position is $37,500.00 - $53,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Company Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description Fandango is seeking a Playback Quality Engineer to own quality strategy and execution for our cross-platform video streaming ecosystem. This role will be responsible for ensuring best-in-class playback performance, reliability, and user experience across Web, iOS, Android, Roku, Smart TVs, gaming consoles, and set-top boxes. You will be testing our video player, ad insertion workflows, DRM integrations, and playback analytics, while building scalable automation frameworks and establishing QA best practices across the organization. This is a highly technical, hands-on role. Responsibilities - Own and expand our cross-platform player testing strategy with a focus on test automation, supplemented with manual testing. - Design, build, and maintain scalable automated test suites. - Improve test coverage and reduce manual regression cycles - Validate QoE metrics - Validate different playback types such as - TVOD, AVOD, Live, DVR. - Lead QA efforts across: Web, iOS / tvOS, Android / Android TV, Roku, Smart TVs, Consoles (Xbox, PlayStation), Set-top boxes - Ensure Consistent playback behavior and Platform-specific edge cases handled - Ability to work independently and own quality for business initiatives - Review log files and other run-time documentation for defects and issues Qualifications Qualifications - Experience developing automated test framework (or similar) and familiarity with a range of automated test strategies. - 3+ years of experience with video playback streaming QA. - Strong troubleshooting skills. - Drive issues to resolution and provide root cause analysis if needed. - Knowledge and understanding of streaming technologies - DRM, SCTE-35, Closed Captioning, Digital Ad Insertion, HLS, DASH, CMAF. - The ability to successfully work with internal business units & teams with varying technical backgrounds. - Strong written, verbal and interpersonal communication skills. - BS degree in Computer Science, similar technical field of study or equivalent practical experience. Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-Versant worksite, most commonly an employee’s residence. #LI-remote Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. For LA County and City Residents Only: VERSANT Media will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected]. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means. - Business Segment: Digital Platforms & Ventures

• Lead the Data QA shared services team • Oversee quality processes for data ingestion, transformation, modeling and delivery • Manage Data QA Analysts and Engineers • Develop and maintain data validation frameworks