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GoodRx logo
GoodRx

Affordable healthcare for everyone.

Account Manager, Client Success

Account ManagerSalesFull TimeRemoteSeniorTeam 501-1,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

79 days ago

Salary

$72K - $154K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAsanaJIRASalesforce

Job Description

Account Manager, Client Success

GoodRx

• Responsible for the day-to-day client relationship with Pharmaceutical manufacturer customers, ensuring excellent customer service and managing all aspects of the client relationship • Analyze and deliver monthly program metrics to reinforce program ROI and provide insights to help clients achieve business goals • Partner with Sales to support new business development and organic growth of accounts, upselling and optimizing where applicable • Collaborate with internal subject matter experts such as Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver tailored solutions to customers • Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations • Work with clients and agency partners to manage the Regulatory review submission process • Create visual examples of programs using our enterprise CMS tool • Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space

Job Requirements

  • 5+ years of professional experience in Pharmaceutical client and account management
  • Strong written/verbal communication and excellent relationship management skills
  • Familiarity with pharmaceutical regulatory review (MLR / PRC)
  • Ability to apply analytics and data to a value proposition
  • Willingness to think critically and solve problems in new or creative ways
  • A deep curiosity and interest in healthcare technologies
  • Familiarity with CRM software like Salesforce and project management platforms like JIRA or Asana

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with a company match
  • ESPP
  • Unlimited vacation
  • 13 paid holidays
  • 72 hours of sick leave
  • Mental wellness and financial wellness programs
  • Fertility benefits
  • Generous parental leave
  • Pet insurance
  • Supplemental life insurance for you and your dependents
  • Company-paid short-term and long-term disability

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