Avis Budget Group

Role Description The Specialty Reservations Representative will be a liaison between our company and its current and potential worldwide customers with the purpose of retaining and growing specialty customer business. Responsible to research, resolve and respond to customers regarding their pre, during and post car rental experience. Takes ownership for effectively resolving issues, complaints and inquiries from our high profile/valued corporate and other customers etc. Strives to keep customer satisfaction at the core of every decision and behavior to foster customer loyalty. Team members in this role are responsible for generating approximately $23M in revenue annually. - Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations. - Cross-sell ancillary products & services to obtain and grow revenue. - Ensure that all interactions are in accordance with company policies and standards of customer service and professionalism. - Customers include Prestige (Chairman's Club, President's Club, CEO, etc.), Corporate Tour and general consumer groups. - Accurately input required data into various company systems for tracking and retention of customer records. - Provide highly accurate and prompt assistance, completion and processing of forms and/or reports related to reservation special handling requirements or requests. - Coordinate forthcoming reservations and/or investigate customer service issues through telephone and email communication with field operations personnel. - Prepare communications to customers using professional standards of vocabulary and grammar. - Participate in special projects and/or conduct various other duties as may be required or assigned. Qualifications - High School diploma. - Minimum of 2 years current related experience in a customer care environment or inside sales. - For work-from-home (WFH) roles, previous WFH experience is preferred. - Excellent verbal and written communication skills. - Effective listening and telephone skills. - Strong negotiation, decision making, and problem-solving skills. - Strong analytical, mathematical skills and organizational skills. - Advanced computer skills using MS Outlook, MS Office and multiple specialized applications. - Ability to handle complex customer issues while maintaining a positive attitude. - Ability to demonstrate strong initiative to exceed expectations. - Attention to detail, and ability to work independently and in teams. - Ability to speak, read and write English fluently. Requirements - WFH employees must maintain a non-disruptive, distraction-free, designated, safe and ergonomically sound work environment. - WFH employees must maintain high speed internet sufficient to provide secure, consistent and uninterrupted internet access. - Regular and punctual attendance is required. - Training will be 4 weeks, Monday - Friday. Benefits - Access to Medical, Dental, Vision, Life and Disability insurance. - Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages. - 401(k) Retirement Plan with company matched contributions. - Full training to learn the business and enhance professional skills. - Employee discounts, including discounted prices on the purchase of Avis/Budget cars. - Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more.

Rent cars and sell products at airport counters, process contracts, identify customer needs, and upsell services to enhance travel experiences while delivering exceptional customer service in a dynamic sales environment.

Role Description The Specialty Reservations Representative will be a liaison between our company and its current and potential worldwide customers with the purpose of retaining and growing specialty customer business. Responsible to research, resolve and respond to customers regarding their pre, during and post car rental experience. Takes ownership for effectively resolving issues, complaints and inquiries from our high profile/valued corporate and other customers etc. Strives to keep customer satisfaction at the core of every decision and behavior to foster customer loyalty. Team members in this role are responsible for generating approximately $23M in revenue annually. - Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations. - As appropriate, cross-sell ancillary products & services to obtain and grow revenue. - Ensure that all interactions are in accordance with company policies and standards of customer service and professionalism. - Customers include Prestige (Chairman's Club, President's Club, CEO, etc.), Corporate Tour and general consumer groups. - Accurately input required data into various company systems for tracking and retention of customer records. - Provide highly accurate and prompt assistance, completion and processing of forms and/or reports related to reservation special handling requirements or requests. - Coordinate forthcoming reservations and/or investigate customer service issues through telephone and email communication with field operations personnel. - Prepare communications to customers using professional standards of vocabulary and grammar. - Participate in special projects and/or conduct various other duties as may be required or assigned. Qualifications - High School diploma. - Minimum of 2 years current related experience in a customer care environment or inside sales. - For work-from-home (WFH) roles, previous WFH experience is preferred. - Excellent verbal and written communication skills. - Effective listening and telephone skills. - Strong negotiation, decision making, and problem-solving skills. - Strong analytical, mathematical skills and organizational skills. - Advanced computer skills using MS Outlook, MS Office and multiple specialized applications. - Ability to handle complex customer issues while maintaining a positive attitude. - Ability to demonstrate strong initiative to exceed expectations. - Attention to detail, and ability to work independently and in teams. - Ability to speak, read and write English fluently. Requirements - WFH employees must maintain a non-disruptive, distraction-free, designated, safe and ergonomically sound work environment. - WFH employees must maintain high speed internet sufficient to provide secure, consistent and uninterrupted internet access necessary to perform their job. - Regular and punctual attendance is required. - Training will be 4 weeks, Monday - Friday. Benefits - Access to Medical, Dental, Vision, Life and Disability insurance. - Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages. - 401(k) Retirement Plan with company matched contributions. - Full training to learn the business and enhance professional skills. - Employee discounts, including discounted prices on the purchase of Avis/Budget cars. - Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more.

Driven to be the Best People. Performance. Purpose. At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. Avis Budget Group is looking for a Key Account Executive for their mid-market team.  Key Account Executive will be responsible for a portfolio including large associations in the mid-market sector. This role builds strong and lasting relationships with existing partners to help Avis Budget Group’s business grow year after year. This role offers the flexibility to be based in any city across the United States. What You’ll do: - Manage, grow and develop your assigned portfolio of corporate accounts, and maintain projected revenue targets - Build and maintain relationships with accounts, as well as internal stakeholders - Identity and implement growth opportunities, and coordinate with Marketing and Pricing on launching strategic opportunities - Negotiate contract renewals - Manage the day-to-day relationship with account, including customer service, marketing, and reporting inquiries from accounts - Lead business reviews, and strategic planning sessions with accounts - Evaluate existing partnerships and determine actions to optimize performance Perks You’ll Get: - Access to Medical, Dental, Vision, Life and Disability insurance - Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages - 401(k) Retirement Plan with company matched contributions - Full training to learn the business and enhance professional skills - Employee discounts, including discounted prices on the purchase of Avis/Budget cars - Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care services and more What We're Looking For: - 2-4 years’ experience in Account Management is preferred   - Bachelor’s Degree - Driven, self-motivated with ability to work independently - Ability to manage internal and external relationships effectively - Analytical skills    - Strong written and verbal communication skills - Experience in Salesforce to track and report sales activity - Strong prioritization skills - Tableau experience is a plus - Minimum travel of 20% is required The annual starting salary for this position is between $70,000 – $85,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Chicago Illinois United States of America

Als ein führender Anbieter von Mobilitätslösungen betreibt die Avis Budget Group rund 11.000 Stationen in ca. 180 Ländern. Zum weltweiten Erfolg tragen rund 25.000 Mitarbeitende bei. Die Avis Budget Group vereint in Deutschland die Marken Avis und Budget unter ihrem Dach. Bei uns sind Teamspirit und Zusammenhalt keine leeren Worthülsen – wir ziehen alle an einem Strang und wissen, dass jede:r Einzelne von uns einen wichtigen Beitrag zum Unternehmenserfolg leistet. Wir suchen zum nächstmöglichen Zeitpunkt in Vollzeit und 100% Telearbeit/Home Office eine Teamleitung Mid-Market Sales (m/w/d) Das sind deine Aufgaben: - Du übernimmst die fachliche Führung unseres Mid-Market Sales Teams und entwickelst das Team sowie die einzelnen Account Manager weiter. - Du verantwortest die Erreichung der Umsatz-, Ertrags- und Wachstumsziele im Segment der mittelständischen Kundschaft. - Du übernimmst die eigenverantwortliche Betreuung und Entwicklung von ausgewählten Key Accounts und unterstützt das Team bei komplexen Kundenanforderungen. - Du analysierst Markt- Kunden- und Vertriebskennzahlen und leitest geeignete Maßnahmen ab. Dabei arbeitest du eng mit angrenzenden Bereichen wie Flotte, Pricing und Operations zusammen. - Gemeinsam mit dem Team entwickelst und implementierst du effektive Verkaufs- und Marketingstrategien, um Kundschaft zu akquirieren, zu gewinnen und zu halten. - Ein Fokus deiner Aufgabe ist Business Development. Du entwickelst Strategien, um zusammen mit dem Team profitables Umsatzwachstum zu generieren und Markanteile zu steigern. - Du steuerst die Vertriebsaktivitäten in deinem Bereich und stellst eine hohe Vertriebsqualität sicher. Das bringst du mit: - Du verfügst über mehrjährige Erfahrung im B2B-Vertrieb, idealerweise im Mid-Market oder im Dienstleistungsumfeld. - Du konntest bereits Erfahrung in der Führung von Teams sammeln und verstehst es, Kolleg:innen zu coachen und zu motivieren. - Du bist stark im Umgang mit Vertriebszahlen und verfügst über sehr gute analytische Fähigkeiten. - Du verfügst über ausgeprägtes unternehmerisches Denken, verstehst es, Prioritäten zu setzen und dich effektiv zu organisieren. - Du bist verhandlungsstark und demonstrierst in den Gesprächen und Verhandlungen mit Kundschaft Professionalität und Leichtigkeit. - Du verfügst über einen gültigen Führerschein und eine hohe Reisebereitschaft - Du kannst dich sowohl auf Deutsch als auch auf Englisch schriftlich und mündlich sicher verständigen Das bieten wir dir - Ein attraktives Gehaltspaket inklusive Urlaubsgeld und Bonus sowie einem Dienstwagen deiner Wahl - Eine Unternehmenskultur, in der Teamspirit großgeschrieben wird - Ein spannendes Aufgabenfeld mit viel Eigenverantwortung sowie Entwicklungsmöglichkeiten in einem internationalen Unternehmen - Ein starkes Team und humorvolle Kolleg:innen, die Sie in jeder Hinsicht unterstützen - Eine arbeitgeberfinanzierte betriebliche Krankenversicherung mit einem Jahresbudget von 300 EUR - Arbeitgeberzuschüsse für betriebliche Altersversorge und Einkommenssicherungen - Bezuschusstes Leasing von Fahrrädern über unseren Partner bikeleasing - Weltweit private Anmietung von Fahrzeugen zum Mitarbeitendentarif sowie attraktive Optionen für Mitarbeitendenleasing/Langzeitmiete - Weitere Vergünstigungen bei unseren zahlreichen Partnern in der Touristikbranche Haben wir dein Interesse geweckt? Dann bewirb dich jetzt über unser Online-Bewerbungsformular. Oberursel Hesse Germany

Title: Customer Service and Operations Representative (Part Time) Location: Blenheim New Zealand Job Description: Part Time onsite Late shift opportunity at the Blenheim Airport working up until 8.30 pm in this part-time role working 20-hours per week! As what we call a Rental Operations Agent you will be responsible for assisting customers with their rental needs and promoting the company's products and services. On occasion we may also need help out back cleaning and preparing our vehicles for the next customer. - Supportive, friendly, and caring culture - Entry level position - Training provided About the Role From our customer counter you will greet and interact with customers, market products and services, process rental agreements, payments, and provide information on rental rates and policies. You will also resolve any customer issues and complaints. To ensure our customers always get the best experience, you will also be responsible for checking vehicles in and out, conducting inspections for damages, and required to clean vehicles from time to time. In this part time role working 20-hours per week we are looking for someone to fill our late-night shift working as follows: - Monday: 15.00 - 20.30 - Thursday: 15.00 - 20.30 - Friday: 15.00 - 20.30 - Saturday: 13.00 - 18.30 What we are looking for: This position typically requires excellent customer service skills, ability to sell, work independently, work in a fast-paced environment and not afraid of some labouring type work cleaning cars. To be more specific: - Full, clean, valid class 1 driver’s licence is essential for this role. - Previous experience within retail, hospitality, customer service or similar roles - Ability to work in a fast-paced environment while delivery exceptional customer service. - Comfortable learning and using various computer systems to accurately input rental information (training will be provided) - Ability to follow procedures and adhere to company guidelines and standards. What’s on offer: - $25.11 per hour, plus increase your earnings with our sales incentive scheme. - Uniform & Parking provided. - Wellbeing programme incl. life insurance, discounted health insurance and superannuation options - Employee discounts on car rental across Avis Budget Group and our partners - Access to discounts and offers from retailers and big brands. - Full training provided to help you achieve your goals & reach your potential.   Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER! If you would like the opportunity to be the face of our business, put an application forward today! About Avis Budget Group We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Blenheim Marlborough New Zealand

Driven to be the Best People. Performance. Purpose. At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. The Global Account Manager (Texas market) is responsible for retaining, acquiring, and increasing revenues from Fortune 100/500 accounts within a designated portfolio in a broad geographic area. They will be accountable for developing and executing comprehensive strategic account plans to achieve sales goals and contribute to the overall success of the organization. The successful candidate will be a motivated sales professional with a proven track-record of success within a complex sales organization. The job environment is fast paced, results oriented and requires a highly organized individual. This position is remote position with most accounts located within Texas, but some may be located elsewhere. Essential duties and responsibilities, shown below, will vary accordingly based on assignment. This position is an individual contributor and does not have formal supervision responsibilities. What You'll Do: - Plan, direct and control sales activities to retain, acquire and evolve a portfolio totaling approximately $50M in annual revenue of Fortune 100/500 accounts within multiple verticals - Maximize profitable market share growth through strategic global initiatives designed to enhance the customer experience - Negotiate complex global corporate account programs and contracts, utilizing both industry intelligence and account knowledge to execute mutually beneficial partnerships - Prospect, negotiate, sign, implement, grow and retain new business opportunities within a designated portfolio of business - Monitor, manage and ultimately improve customer satisfaction - Deliver effective virtual and in-person presentations that articulate the organizations value proposition - Maintain timely and clear communication with both internal and external customers - Effectively track account performance against success metrics and develop custom solutions to drive improvement and achieve goals - Coordinate, recommend, and implement the organization’s global sales strategies within existing portfolio to achieve organic growth - Follow and support the organization’s marketing and communications strategies - Oversee new global account implementation and team approach to account management - Attend, facilitate, and represent the organization at trade shows, seminars, and other sales events - Maintain the organization’s global account files, tasks, activities, and proposals utilizing SalesForce.com - Moderate travel - 15 - 20% travel will be required Perks You’ll Get: - Access to Medical, Dental, Vision, Life and Disability insurance - Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages - 401(k) Retirement Plan with company matched contributions - Full training to learn the business and enhance professional skills - Employee discounts, including discounted prices on the purchase of Avis/Budget cars - Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more What We're Looking For: - Bachelor’s Degree in Marketing, Business, or a related discipline or equivalent work experience - Minimum of 7 year’s experience in a complex sales function - Outstanding in-person and virtual presentation skills - Demonstrated effectiveness in negotiating and closing complex customer deals through direct influence with multiple decision makers - Requires excellent analytical ability, attention to detail, and ability to work independently and in teams - Demonstrated ability to build mutually beneficial complex customer relationships - Knowledge of outside sales processes - Candidate must possess solid business acumen - Strategic thinker with ability to execute on priorities - Must be proficient in all Microsoft Office applications, Outlook and virtual meeting platforms - Slack, Salesforce, Tableau and Outreach experience preferred The annual starting salary for this position is between $80,000 – $100,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Parsippany New Jersey United States of America

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Warranty Writer efficiently processes complex manufacturer warranty claims and other electronic repair orders. This is a remote, piecework structure position. - Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail. - Reconcile / correct (when applicable) rejected claims in a timely, efficient manner. - Attend occasional meetings, as needed – some optional, some mandatory. - Reconcile / Process multiple location queues to reduce aging EROs. - Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns. - Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures. - Produce various claims processing productivity reports. - Report unresolved concerns and/or problems to Warranty Specialist / Manager. - Maintain regular contact with management, Warranty and Maintenance Staff. Qualifications - Minimum of a High School Diploma or GED. - Minimum of 2 years administrative experience. - Prior auto and/or dealership experience preferred. - Minimum of 1 year warranty claim-related experience. - Strong customer service skills. - Demonstrated knowledge of policy and procedures of claims submissions and/or claims prep of original equipment manufacturers (OEMs). - Ability to work in a team environment as well as individually. - Strong written and verbal communication, interpersonal, and organizational skills. - Strong PC and Microsoft Office (Word, PowerPoint, Excel) skills. - Ability to communicate effectively and efficiently and interact with all levels of the organization. Benefits - Access to Medical, Dental, Vision, Life and Disability insurance. - Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages. - 401(k) Retirement Plan with company matched contributions. - Full training to learn the business and enhance professional skills. - Employee discounts, including discounted prices on the purchase of Avis/Budget cars. - Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more. Company Description Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. - Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. - We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. - Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.