• Partner with the various business units to identify current concerns and needs and potential solutions. Provides guidance and support on how best to implement the recommended solution based on best practice and current environment and team structure. • Define current/future state architectures and long-term roadmaps aligned to business goals • Model TCO, right-size capacity, and implement cost controls and FinOps practices • Lead end-to-end design for initiatives (e.g., micro-segmentation, WAF/API gateway, observability, backup/DR etc.) leading to modernization of existing IT solutions • Publish reference architectures, ADRs, guardrails, and golden paths, gap/drift analysis and deviation handling • Partner with engineers to transition designs to build; validate via PoCs; de-risk with modeling phased rollouts • Communicate alternatives, risks, and tradeoffs to execs and teams and influence decision-making • Provide mentorship and coach engineers to elevate engineering practices and design thinking

• Own end-to-end IT operations, increasing speed and consistency for onboarding, offboarding, laptop lifecycle, access management, and device security • Ensure reliable, scalable, and auditable IT processes as the company grows • Create a sense of urgency for the resolution of IT issues and act as the primary escalation point when there is friction • Partner with People Ops and Engineering to ensure seamless employee lifecycle support for our global and growing workforce • Partner with Engineering and Security to administer laptop refresh cycles, software provisioning, patching, and endpoint security controls • Own the relationship with our IT vendor(s), including performance management, SLAs, and cost effectiveness • Evaluate when to optimize, replace, or bring capabilities in-house as we scale • Own tooling decisions across identity, endpoint management, and IT automation (e.g., Google Workspace, Rippling, MDM tools) • Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs • Ensure controls are implemented practically, balancing risk mitigation with employee velocity • Maintain audit-ready evidence for IT-owned controls and workflows • Help evolve guardrails, automation, and policies so audits are predictable — not fire drills • Bring best practices from high-growth environments and apply them thoughtfully • Anticipate what IT needs to look like at 600–1,000 employees • Communicate clearly with technical and non-technical stakeholders • Influence without over-process — knowing when structure is necessary and when flexibility matters

• Act as a C-Suite Transformation Partner: Serve as a trusted advisor to C-level executives (especially CIOs), aligning their strategic goals with our technical strategy and guiding them through their cloud modernization journey • Define and Design Technical Strategy: Lead the overall architecture, data, and cloud strategy for key accounts, designing innovative solutions that leverage enterprise modernization, capability mapping, and emerging technologies like Agentic AI • Drive Value Realization and Adoption: Create enterprise-level success plans to monitor KPIs, mitigate technical risks, and use governance to ensure customers achieve their business goals through solution adoption • Enable Internal Teams and Partners: Coach consulting teams and partners on complex implementation (architecture, performance, integration) and develop reusable assets, technical designs, and thought leadership content • Support the Full Customer Lifecycle: Engage with customer architecture and security teams during pre-sales and post-sales phases, acting as the technical bridge between client teams and our internal Product and Engineering organizations

- Provide daily technical support to internal remote teams. - Troubleshoot and resolve hardware, software, and access-related issues. - Maintain and update IT tools, systems, and user accounts. - Support setup and configuration of computers, networks, and SaaS platforms. - Ensure adherence to IT and data security best practices. - Collaborate with management to continuously improve IT processes.