• You take strategic leadership and continuous development of your client projects while always keeping the big picture in mind • You act as the central interface between the client and the team and are responsible for clear, structured communication in both directions • You plan and coordinate implementation together with our specialists (Ads, Web, Tracking, etc.) and ensure that all measures align and work together effectively • You prioritize tasks, manage resources, and ensure projects are delivered efficiently and on time • You analyze results, derive concrete actions, and continuously develop your clients • You identify opportunities for additional measures and proactively advise your clients on sensible next steps (upsell & further development) • You take responsibility for budgets, target achievement, and the long-term success of your client projects

• Identify, cultivate, and secure new national partnerships across the broker and benefits technology landscape, expanding Pets Best’s presence within the employee benefits ecosystem. • Lead the full partnership lifecycle—from opportunity identification to contracting, negotiation of terms, onboarding, and ongoing long-term growth and performance management. • Represent Pets Best at trade shows, broker meetings and industry conferences as required to expand brand awareness and generate new opportunities. • Serve as the primary point of contact for all existing employee benefits channel national/strategic partnerships, delivering exceptional support and strengthening partner engagement. • Provide high-touch, proactive account management, ensuring partners receive timely, responsive, and solutions-oriented day-to-day support. • Develop and execute strategic growth plans to drive employer adoption, increase enrollment, and maximize long-term partnership value. • Support marketing and communications efforts, including benefit communication planning, campaign coordination, partner incentives, and development of customized enablement and marketing materials. • Prepare and present annual stewardship reports and performance insights to demonstrate value, highlight outcomes, and identify opportunities for optimization. • Collaborate cross-functionally with business development, implementation, product, marketing, IT, and client success teams to ensure alignment and deliver a seamless partner experience. • Maintain accurate documentation and reporting, tracking partner activity, opportunities, performance metrics, and progress against goals. • Advocate for partner and client needs, providing actionable feedback to internal teams to enhance processes, strengthen relationships, and improve product offerings. • Drive partner satisfaction and retention, reinforcing Pets Best as a trusted, long-term strategic partner within the employee benefits channel.

• Develops relationships with clients via development of client's business within the platform (cooperation with the current client's product and current terms) or outside the platform by consulting on current market trends • Proposes new product solutions (in specific GEO/ launch of different ads formats/ for new clients products) to obtain better performance • Works on internal and external optimization of active clients to achieve higher performance (according to clients KPIs) proposes actions to balance and increase of the general revenues of AdsKeeper from the cooperation with clients, protecting their interests • Communicates with the active clients on optimization, providing full support; marketing activities (benefits, bonuses, promotional materials); clients interests for further product development • Reconnects with clients that stopped cooperation with the purpose to resume the collaboration, possibly with adjustments in current terms of work

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools. • Use independent judgement and discretion when handling matters related to assigned accounts. • Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business. • Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction. • Serve as trusted advisor to client during implementation and post-implementation. • Retain, grow, and expand book of business by identifying opportunities to expand services with additional products. • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence. • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers. • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis. • Work independently as well as foster a positive team environment to best serve our customers.