The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.
Account Representative – Absence
Location
Canada
Posted
85 days ago
Salary
$55K - $70K / year
Seniority
Junior
Job Description
Account Representative – Absence
ComPsych
• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools. • Use independent judgement and discretion when handling matters related to assigned accounts. • Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business. • Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction. • Serve as trusted advisor to client during implementation and post-implementation. • Retain, grow, and expand book of business by identifying opportunities to expand services with additional products. • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence. • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers. • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis. • Work independently as well as foster a positive team environment to best serve our customers.
Job Requirements
- Bachelor's Degree preferred
- 1+ years of experience creating and maintaining successful customer relationships required
- Account Management experience a plus
- Exposure to benefits administration or HR compliance a plus
- Proficiency in Microsoft Office Suite
- In-depth knowledge of FMLA compliance a plus
- Ability to travel up to 25% of the time
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer.
Benefits
- Full benefits package for full-time employees
- Statutory paid leave and public holidays
- Employer-sponsored health and social insurance contributions (where applicable)
- Employee wellbeing programs
- Access to Employee Assistance Programs (EAP)
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