Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: Kong is seeking a seasoned Field Operations Manager to join our Revenue Operations team. In this position, you’ll serve as a trusted business partner; an advocate for and advisor to the AMS GTM Leadership team. You’ll define, track, and implement AMS business objectives, initiatives, strategies, tactics, and processes that scale. This role incorporates hands-on execution for a hyper-growth sales team. You need to be a practitioner of full-funnel GTM Strategy & Operations, a self-starter, comfortable working in a dynamic, data-driven environment, and demonstrate curiosity and a “get things done” attitude. The successful candidate will report to the Director, Global Field Operations. Preferred location: San Francisco, New York, Chicago, Toronto Responsibilities: - Lead annual AMS GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning. - Partner with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services. - Provide visibility and performance tracking on the health of the business, lead funnel monitoring, sales efficiency, and productivity key performance metrics via business intelligence applications. - Lead execution of the operating cadence within the theater, supporting management inspection throughout the customer lifecycle at each level of the organization. - Support sales leadership with content preparation for key management reporting needs, including but not limited to Quarterly Business Reviews. - Drive CRM accuracy, pipeline analytics, forecasting, and ad hoc regional reporting requirements. - Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc. - Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other teams to assist in addressing issues, building plans, and driving change management. - When requested, assess inquiries directed to the AMS VP of Sales, determine the proper course of action, and delegate to the appropriate individual to manage. - Ensure all Sales Leadership team issues are addressed properly, efficiently, and judiciously, and keep track of progress until resolved. - Any additional tasks required by the manager. Qualifications: - Organization and order during busy periods with composure and focus. - Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo, and similar tools - Demonstrable competence with Google G-Suite tools - Excellent quantitative and analytical skills, a data-driven mindset - Strong customer service attitude, ability to work independently, and in a fast-paced environment - Excellent written and communication skills. - 5-8 years of relevant business experience - A team player who works well in a collaborative environment. - BA/BS in a quantitative field, MBA, or related graduate degree a plus - If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong. About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

• Partner across the engineering team to ensure K-LOVE's programming is broadcast successfully and to the highest quality through expert installation, maintenance, operation, updates, and intricate repairs • Lead the operation, testing, and maintenance of advanced broadcast equipment such as audio processors, transmission systems, EAS equipment, receivers, monitors, electrical systems, and optimizing signal and sound based on Ministry guidelines • Drive a culture of excellence by identifying opportunities to enhance system performance, reliability, and efficiency, with a focus on IP-based, modern microwave, and Low Earth Orbit (LEO) satellite solutions • Serve as a primary expert in diagnosing and resolving complex technical faults on equipment and systems down to the component level, utilizing advanced analytical methods • Partner and communicate with engineers (including contract engineers) to accomplish critical objectives • Serve as a dedicated mentor and escalation point for more junior Broadcast Engineers, fostering their technical knowledge and professional development • Accurately complete and submit all required administrative documentation, including but not limited to timecards, expense reports, vehicle logs, budgeting documents, and other relevant records by established deadlines • Utilize and maintain designated asset management, work order, and ticketing system software to log activities, track inventory, and update status efficiently • Respond promptly and professionally to emails, texts, and phone calls, ensuring clear and timely communication regarding operational status, project updates, and other work-related matters • Maintain organized digital and physical records as required for compliance and operational continuity • Maintain an expert-level understanding of FCC rules and regulations, ensuring all equipment and operations are compliant and uphold safety standards • Actively champion K-LOVE's Injury Prevention and Safety program, ensuring strict adherence to safety standards • Conduct mandatory, comprehensive on-site visits to each assigned transmitter site at least once per quarter • Provide immediate and expert response for unplanned outages, emergency repairs, and critical events requiring on-site presence • Perform essential maintenance and troubleshooting on non-broadcast equipment (e.g., generators, HVAC, minor electrical/plumbing) ensuring complete site functionality • Undertake necessary trips to remote sites for complex installations or critical repairs, or K-LOVE Campus for specialized training or leadership on projects • Perform other duties as assigned.

Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. At Thermo Fisher Scientific, each one of our 100,000 plus extraordinary minds has a unique story to tell. Join us and give to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, tackle sophisticated analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory efficiency. Each one of us contributes to our unique mission every day. The Field Service Engineer II will install, repair and service chemistry analyzers and instrumentation to ensure continuous operation. Ensure customer needs and expectations are met and exceeded while promoting a positive image of Thermo Fisher Scientific. Key Responsibilities: - Perform on-site installation, repair, maintenance, qualification, and verification of clinical and discrete chemistry analyzers in accordance with instrument/product manufacturers specifications. - Provide effective, timely communication and negotiation scheduling with the customer, partner. - Ensure effective and timely service and appropriate documentation is recorded through required processes. - Knowledgeable of safe operations and maintenance of the analyzers. - Maximize analyzer uptime and maintain a high level of customer satisfaction. Technical Responsibilities: - Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks. - Must be trained and proficient on all assigned products. - Collaborate with Sr. Engineer or Manager, Field Service in problem resolution with factory engineering, technical support, and other personnel to expedite repairs. - Collaborate with Sr. Engineer or Manager, Field Service to analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action. - Work cross-functionally with other teams and departments (Technical Support, Field Applications, Service Operations, Sales, Marketing and others as required. - Join Field Service Engineer on-call rotation schedule. - Other duties as assigned. Minimum Qualifications: - Minimum of an Associate Degree in Electrical Engineering, Biomedical Instrumentation, military experience in a technical field or related field or equivalent combination of education and experience to perform at this level. - Minimum 2+ years’ experience as a Field Service Engineer. - Effective communication skills and establishing good customer rapport are essential. - Proven ability to prioritize service requests and produce clear and concise documentation. - Must have ability to work independently and have good organizational, communication and time management skills. - Computer proficient. - Must be available to travel overnight up to 85% within the territory or other areas as required. Essential Functions and Physical Requirements - Ability to safely lift 50 lbs with assistance on occasion. - Ability to safely lift and carry 25-30 lbs continuously throughout the day. - Ability to bend, squat, stretch, and reach on a daily basis in a service function. - Maintain a valid driver’s license and safe driving record. - Regular and reliable attendance.

• Performing field service work such as on-site installation, preventative maintenance and repair work • Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery • Being available to travel at short notice in order to support other Field Service Engineers when needed • Timely completion of all required documentation • Communicating any product quality issues to the appropriate persons • Working closely with the Sales team and the Field Applications Specialists • Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact