Harbor is seeking a Technical Consultant to join our Financial Systems team within our Legal Technology and Operations (LT+O) practice group. The Technical Consultant will be responsible for the design, deployment, and optimization of the server, database, and infrastructure components that underpin the Elite 3E platform. This role ensures that the environment is robust, scalable, secure, and aligned with best practices for high‑availability enterprise financial systems within a law firm. The ideal candidate combines deep infrastructure engineering skills with hands-on experience supporting financial or ERP applications—preferably Elite 3E. This person will partner closely with application administrators, finance stakeholders, and infrastructure teams to deliver stable operations and successful platform upgrades. This role will require off hours and weekend work to support client go-lives and other regions as needed. This is a fully remote position that can be worked from anywhere in the USA, Canada or UK. Key Responsibilities: Elite 3E Infrastructure Architecture & Maintenance: - Design, implement, and maintain the server architecture that supports Elite 3E and its associated components - Manage on‑premises, cloud, or hybrid hosting environments supporting the platform - Ensure adherence to vendor design principles, performance tuning recommendations, and security guidelines Upgrade Management: - Execute the infrastructure tasks for Elite 3E upgrades - Create and maintain environment refresh processes (e.g., DEV → TEST → PROD). - Coordinate downtime planning, risk assessments, and rollback procedures. SQL Server Management - Configure, optimize, and maintain SQL Server environments supporting Elite 3E databases. - Perform performance tuning, query optimization, and index management. Operational Support - Troubleshoot server-level issues impacting Elite 3E availability or performance. - Provide escalated support for system outages and critical incidents. Required Skills and Experience: Technical Expertise: - Elite 3E infrastructure experience (installations, upgrades, environment setup, services administration) strongly preferred. - Windows Server engineering including IIS, Active Directory, certificates, and service configurations. - Microsoft SQL Server administration: backups, performance tuning, failover clustering, AlwaysOn, security. - Familiarity with Enterprise Service Bus, task server frameworks, or workflow engines. - Understanding of finance/ERP application architecture, batch processing, and integration points. Scripting & Automation: - Proficiency in PowerShell, batch scripting, and task scheduling. - Experience automating deployments or server configuration preferred. Cloud & Virtualization (Preferred): - Microsoft Azure architecture (VMs, storage, AD, networking). - Experience with VMware or Hyper‑V environments. Soft Skills: - Strong documentation habits. - Ability to translate technical concepts to non‑technical stakeholders. - Effective collaborator with both technical and finance/accounting teams. - Strong troubleshooting and root-cause analysis capabilities. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). - 5+ years infrastructure or systems engineering experience. - 4+ years supporting Elite 3E or comparable ERP/financial systems (preferred). - Microsoft certifications (e.g., MCSE, Azure Administrator, SQL Server certifications) are a plus. About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

• Deliver multiple concurrent enterprise Airtable implementations on time and within scope • Design scalable, reusable solution patterns and implementation playbooks • Lead customer onboarding and accelerate time-to-value • Advise customers on best practices, solution architecture, and workflow design • Contribute to internal documentation and best practice libraries • Partner with product teams to share customer insights and influence the roadmap • Collaborate with Sales, Customer Success, and Partners to drive adoption and satisfaction • Track and improve key metrics such as CSAT, NPS, and customer adoption post-implementation

• Build strong, collaborative relationships with up to 30 franchise owners • Conduct business assessments to identify opportunities, challenges, and growth goals • Develop customized action plans to improve performance and drive results • Serve as a trusted advisor, providing ongoing support and accountability • Ensure consistent communication and engagement across your portfolio • Coach franchisees on leadership, sales, operations, and customer experience • Lead regular coaching calls (weekly, bi-weekly, monthly) to review KPIs and performance • Partner with franchisees to develop and execute short- and long-term business plans • Deliver training sessions, workshops, and webinars on key business topics • Identify opportunities for expansion, market growth, and increased revenue streams • Provide guidance on sales strategies, local marketing, and service offerings specific to roofing and exterior services • Evaluate franchise operations to ensure efficiency, scalability, and brand compliance • Conduct field visits to assess performance and provide actionable recommendations • Implement and reinforce standard operating procedures (SOPs) • Share best practices across the system to drive consistency and results • Analyze operational performance and recommend improvements in staffing, scheduling, and service delivery • Analyze financial performance, including P&Ls, sales data, and benchmarking metrics • Identify opportunities to improve profitability, reduce costs, and increase revenue • Support franchisees in achieving financial targets through actionable strategies • Advise on pricing, job costing, and margin optimization within roofing projects • Monitor KPIs and hold franchisees accountable to performance goals • Partner with the Brand President and Director of Franchise Operations on key initiatives • Support franchisee meetings, regional trainings, and system-wide programs • Assist with vendor relationships and operational initiatives that enhance franchisee success • Contribute to continuous improvement of systems, tools, and processes across the brand

Role Description The Delivery Consultant plays a crucial role in ensuring our clients achieve maximum value from their investments. In this position, you will leverage your extensive experience to guide projects from inception to completion, balancing business needs with technology enablement. Your responsibilities will include: - Analyzing client objectives and fostering strong relationships. - Adapting to evolving client requirements. - Taking ownership of project outcomes, driving continuous improvement and effective communication throughout the engagement. Accountabilities - Act as a trusted advisor to clients, understanding their needs and providing strategic insights. - Lead cross-functional teams to consistently deliver value-driven solutions. - Analyze and define project scope, timelines, and budgets while managing risks. - Facilitate stakeholder communication and expectation management. - Utilize agile methodologies to maximize client value and improve project efficiencies. - Inspect project deliverables for quality assurance and alignment with business goals. - Continuously seek feedback and implement improvements within the team. Qualifications - Minimum of 5 years of experience in Agile Program/Project Management or Software Product Management. - Strong understanding of client strategic initiatives and business objectives. - Exceptional communication and interpersonal skills to build trust and rapport. - Experience in stakeholder interaction with both leaders and team members. - Analytical mindset with the ability to leverage data to drive decisions. - Proficiency in agile methodologies and tools, including Jira and Confluence. - Ability to manage multiple projects and prioritize effectively. Benefits - Work remotely from anywhere in the United States with flexible hours. - Access to sponsored learning and professional development opportunities. - Collaborative, supportive, and growth-oriented company culture. - Opportunity to influence project outcomes and client satisfaction. - Comprehensive support for personal and professional growth. - Possibility of extending contract based on project needs. - Health and wellness benefits offered.