Empower Brands

• Lead the execution of operational strategy for the Conserva Irrigation franchise system • Achieve business unit financial objectives and improve franchisee unit economics • Ensure alignment with Empower Brands’ strategic goals • Build infrastructure, talent, and accountability to drive sustainable system growth • Provide overall direction and guidance for system-wide operational activities • Drive improvements in franchisee performance, unit growth, and profitability • Oversee onboarding of new franchisees and ensure effective ramp through ongoing reinforcement • Monitor financial performance and ensure alignment with monthly and annual goals • Maintain strong knowledge of franchising and industry dynamics to evolve the business model • Hire, develop, and lead a high-performing team including Franchise Business Coaches and functional leaders.

Role Description The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects. Core Responsibilities - Provide exceptional customer service in person, via phone or web conference, and email as appropriate - Resolve help desk issues including troubleshooting hardware and software issues - Perform user administration duties, using strict security protocols - Configure user applications according to documented standards - Administer e-mail accounts and lists using either Google Workspace or Office365 - Configure laptops, desktops, and mobile devices, as needed - Configure and deploy IP phones and service - Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration - Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently - Provide assistance and backup to the other members of the support team - Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve - Document resolutions and update knowledge base - Other responsibilities, as required, to support the IT team Critical Skills & Attributes - Effective process and technical training skills - Strong problem-solving and analytical skills to identify issues and develop effective solutions - Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders - Basic hardware, operating system and web application knowledge to provide technical support Preferred Knowledge and Skills - Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required - Microsoft Office and Office365 - Service Minder and Google Workspace experience preferred - Windows and Mac OS - Remote Desktop support - Chrome browser - Active Directory - Exchange and Outlook - Experience diagnosing VOIP handsets or softphones, helpful - TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration - Remote support for mobile devices - Basic understanding of AI and prompting - Understanding of anti-virus and related security products and protocols - Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment Required Experience & Qualifications - 2+ years of experience in an IT environment supporting users and processes - Strong analytical and problem-solving skills - Excellent communication and collaboration skills - Familiarity with IT frameworks and tools Company Description Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.

Position Overview: The Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of 20–25 franchise locations. This role provides operational guidance, financial coaching, sales and marketing alignment, training support, sourcing and pricing analysis, and process improvements to drive performance and long-term success. Responsibilities: Operational Excellence & Compliance - Conduct site audits to ensure adherence to brand standards and operational requirements. - Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins. - Track key performance indicators to assess operational health across assigned locations. Franchisee Coaching & Business Support: - Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth. - Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees. - Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions. - Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement. Financial Analysis, Budgeting & KPIs: - Review franchisee financial statements to identify gaps and improvement opportunities. - Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals. - Develop, standardize, and implement systemwide KPIs and track franchisee performance. - Recommend overhead-reducing strategies and cost-optimization opportunities. - Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals. - Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes. Process Improvement & SOP Implementation: - Create, refine, and implement standardized SOPs to ensure consistent and efficient operations. - Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable. - Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency. Marketing, Sales Strategy & Alignment: - Support franchisees in developing and refining local marketing plans aligned with brand goals. - Strengthen sales processes including lead management, conversion strategies, and customer engagement. - Ensure alignment between marketing initiatives, sales goals, and operational objectives. Training & Development: - Assist in creating training materials, SOP documentation, and onboarding resources. - Train new employees with emphasis on improving sales performance and customer engagement. - Deliver group and one-on-one training sessions for new programs and ongoing performance development. Special Projects & Collaboration: - Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development. - Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success. Field Visits & Reporting: - Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments. - Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations. - Maintain proactive communication with franchisees and internal stakeholders. Qualifications: - 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field. - Bachelors degree in business or a related field is preferred - Strong problem-solving skills with the ability to develop and implement effective solutions. - Excellent written and verbal communication skills. - Highly organized with the ability to manage multiple priorities independently. - Analytically minded with the ability to evaluate performance data to identify growth opportunities - Ability to travel up to 40% - Ability to maintain confidentiality and stay composed under pressure WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-Remote

• Develop and implement sales strategies to secure and grow key national accounts, meeting or exceeding revenue goals. • Build and maintain trusted advisor relationships with decision-makers within national and regional accounts. • Engage with industry in desires markets to identify new business opportunities & requests for proposal (RFP), supporting bids at the local and national level. • Craft and present tailored proposals and sales presentations to prospective clients. • Lead contract negotiations with national accounts, securing favorable agreements. • Collaborate with legal and finance teams to finalize contracts and ensure compliance. • Work with the Brand Operations team to ensure smooth implementation of new accounts. • Act as the primary point of contact for customer account management matters. • Ensure timely and professional communication with clients and franchise owners. • Build strong professional relationships to foster long-term partnerships. • Partner with internal teams, including marketing and customer support, to align efforts and deliver seamless account management. • Provide actionable feedback to the brand team based on client needs and market insights. • Create and deliver regular reports on sales performance, account health, and market conditions to senior leadership. • Provide strategic insight and recommendations to the Brand President. • Share monthly results and metrics across key stakeholders.

Overview: Archadeck Outdoor Living, part of Empower Brands, is seeking a dynamic and results-driven Franchise Business Consultant (FBC) to support and grow our franchise network. This role goes beyond traditional business consulting by placing a strong emphasis on driving revenue, improving sales performance, and optimizing the full sales lifecycle across the system. As a Franchise Business Consultant, you will serve as a coach, mentor, and strategic partner to franchisees, helping them grow their businesses through a combination of operational excellence, financial performance, and disciplined sales execution. You will work directly with franchise owners and their teams to improve lead conversion, sales pipeline management, and overall revenue growth. This role is structured with approximately 30% of time supporting new franchisees as they ramp up and exceed early performance expectations, and 70% focused on driving same-store sales growth and performance optimization across existing offices. Key Responsibilities: Franchisee Coaching & Relationship Management - Build and maintain strong, trust-based relationships with up to 30 franchisees, serving as their primary business coach and advisor - Conduct comprehensive business and sales assessments to identify performance gaps and growth opportunities - Develop and execute customized action plans focused on revenue growth, sales performance, and operational improvement - Provide ongoing coaching and accountability to ensure franchisees execute against goals and key initiatives - Act as a trusted partner in navigating challenges, capitalizing on opportunities, and driving measurable results Sales Performance & Revenue Growth (Core Focus) - Drive same-store sales growth by coaching franchisees and their teams on effective sales strategies and execution - Own and optimize the sales funnel, ensuring consistent execution from lead intake through close - Analyze key sales metrics including lead conversion rates, average ticket size, close rates, and pipeline health - Conduct regular pipeline reviews with franchisees to identify gaps and improve forecasting accuracy - Coach on the full sales lifecycle, including: - Inquiry handling and qualification - In-home consultations and recommendation development - Overcoming objections and closing techniques - Leveraging contracts, referrals, and customer reviews - Partner with franchisees to improve lead management, follow-up discipline, and overall sales process consistency - Provide hands-on coaching through ride-alongs, role play, and real-time feedback when in the field Strategic Business & Sales Coaching - Deliver ongoing coaching in leadership, sales management, and business strategy to drive overall performance - Lead weekly, bi-weekly, and monthly calls focused on KPI tracking, sales performance, and growth planning - Support franchisees in building and managing high-performing sales teams, including onboarding and development of salespeople - Train franchise owners to effectively coach and manage their own sales teams (“coach the coach”) - Identify and share system-wide sales best practices to elevate performance across the network Operational & Financial Performance - Evaluate franchise operations to ensure alignment with brand standards and identify efficiency opportunities - Conduct field visits to assess both sales execution and operational performance - Perform financial analysis (P&L, sales reports, benchmarking) with a strong focus on revenue growth and profitability - Partner with franchisees to improve margins through pricing strategy, sales mix, and cost control - Provide strategic recommendations on staffing, capacity, and production aligned with sales growth Training, Tools & Program Support - Support and reinforce Archadeck’s sales methodology across the franchise system - Deliver training workshops, webinars, and field coaching on sales strategies, tools, and best practices - Contribute to the development and evolution of sales tools, scripts, and training resources - Ensure alignment between marketing efforts and sales execution, maximizing ROI on lead generation - Assist in broader brand initiatives including franchise meetings, operational programs, and vendor partnerships Qualifications: - 5+ years of experience in franchise support, business consulting, sales leadership, or small business ownership - Proven track record of driving revenue growth and achieving sales performance targets - Strong understanding of sales processes, pipeline management, and conversion metrics, preferably in high-ticket or project-based sales (home services, construction, remodeling, etc.) - Experience coaching or developing salespeople and business owners in a multi-location or franchise environment - Ability to analyze performance data and translate insights into actionable strategies - Exceptional interpersonal and communication skills, with the ability to influence and hold franchisees accountable - Strong business acumen across operations, finance, and sales - Comfortable working in a fast-paced, performance-driven environment - Willingness to travel up to ~30% for in-field coaching and franchise support - Tech-savvy with experience using CRM systems and performance tracking tools WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote

Role Description We are seeking a Franchise Business Consultant who will partner with franchise owners to help them grow, scale, and succeed. This role will focus on supporting owners as they ramp up their businesses by providing coaching, training, and guidance in operational, sales, and technical areas. The ideal candidate will bring a mix of business acumen and industry knowledge, with a proven ability to help service-based businesses achieve stronger results. This position plays a key role in ensuring franchisees adopt best practices, drive revenue growth, and strengthen both technical and operational capabilities across the network. - Coach new franchisees on business planning, ramp-up strategies, operational excellence, and overall business growth. - Deliver training and support in core areas of the business, which may include operational best practices, b2c sales, operation systems, seasonal services, or other areas of expertise. - Conduct on-site and virtual visits with owners to identify growth opportunities, evaluate needs, and provide actionable feedback. - Lead and support regional and network-wide training programs for franchisees and franchise support personnel. - Partner with internal teams and vendors to align on systems, pricing models, and brand standards. - Serve as a resource for point-of-sale (POS) training, reporting, and operational optimization. - Continuously improve tools, processes, and training resources to help owners and their teams achieve stronger results. Qualifications - 3+ years of experience in business consulting, franchise business coaching, and/or franchise ownership. - Demonstrated ability to train, mentor, or coach others to success. - Strong communication and facilitation skills, both in-person and virtually. - Collaborative and adaptable, with the ability to work effectively in a fast-paced environment. - Comfort with technology, operational systems, and field service tools. - Ability and willingness to travel up to 40%. Requirements - Experience supporting or working within a franchise model. - Bachelor's degree or equivalent degree/field experience. - Background in sales performance and driving revenue growth. Key Attributes for Success - Confident coach, communicator and facilitator. - Hands-on problem solver who thrives in the field and with people. - Flexible, adaptable, and motivated to support both business and technical success. - Passion for helping others grow and build profitable, sustainable businesses. Company Description Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.

Position Summary: The Franchise Business Consultant (FBC) is a strategic advisor and performance coach to franchise owners. This role emphasizes sales, marketing, and business growth while supporting strong operational execution. The FBC helps franchisees build sustainable revenue, strengthen referral relationships, elevate customer experience, and achieve measurable business outcomes that align with brand standards. Responsibilities: Sales & Marketing: - Coach franchise owners in development, execution and oversight of local sales plans, including target accounts, referral strategies, and consistent sales activities. - Guide franchise owners in marketing strategy, digital presence, brand consistency, community engagement, and promotional campaigns. - Review and analyze sales KPIs (pipeline health, win/loss, lead sources, conversion rates) and drive action plans for improvement. - Partner with the National Sales Team to align franchise efforts with system-wide initiatives, programs, and available sales tools. - Support franchise owners in strengthening partnerships with carriers, contractors, and other referral sources to expand market share. Business Consulting & Coaching: - Serve as the primary business advisor to a portfolio of franchise owners, providing guidance across sales, marketing, operations, customer experience, and financial performance. - Conduct regular strategic meetings to review metrics, address issues, and maintain accountability. - Evaluate franchise performance and create customized action plans tailored to the owner’s goals, strengths, and current challenges. - Build strong, trust-based relationships that support candid coaching and long-term success. Operational Excellence: - Ensure franchisees consistently follow brand standards and required processes. - Conduct operational assessments to identify gaps and help franchisees implement best practices in workflow, field operations, technology use, customer communication, and service delivery. - Support system adoption, training initiatives, and the development of operational capabilities across the franchise network. - Collaborate with the Operations and Training teams to address skill gaps and support the rollout of new systems or tools. Financial Performance: - Review financial statements and key operational metrics with franchise owners to identify opportunities for improved profitability. - Provide coaching on job costing, pricing strategy, and expense management. - Ensure accurate system usage and reporting, supporting royalty accuracy and financial visibility. Business Growth & Development: - Help franchise owners assess opportunities for expansion, additional service offerings, staffing needs, or new investments. - Support franchise owners in building organizational structures that can scale as revenue growth demands. - Encourage franchisees to adopt technology and tools that enhance productivity, communication, and customer satisfaction. - Share system-wide best practices to elevate performance across the network. Compliance, Reporting & Communication: - Maintain accurate documentation of coaching sessions, action plans, progress updates, and performance metrics. - Communicate trends, risks, and opportunities within the consultant’s portfolio to leadership. - Ensure adherence to brand standards, policies, and contractual obligations. Qualifications: - 5+ years of experience in franchise consulting, franchise operations, business consulting, or business ownership. Experience in the restoration or contents restoration space preferred. - Bachelors degree in Business or a related field preferred - Demonstrated ability to coach, influence, and motivate business owners toward improvement. - Strong business acumen, including the ability to interpret financial statements and operational KPIs. - Excellent communication, relationship-building, and problem-solving skills. - Ability to manage multiple priorities and adapt coaching style to diverse business owners. - Willingness to travel for onsite visits as needed. - Familiarity with EOS Traction is a plus Success Traits: - Sales-driven: Naturally seeks opportunities to grow revenue, build pipelines, and expand relationships. - Strategic: Uses data and insight to guide business owners toward smarter decisions. - Operationally savvy: Understands how systems, processes, and structure drive performance. - Highly relational: Builds trust quickly and communicates with clarity and empathy. - Forward-thinking: Identifies risks and opportunities early and acts proactively. - Adaptable: Works effectively with different personalities, business models, and experience levels. Expectations: - Complete required travel within approved budget guidelines on a per trip basis - Maintain a communication log for all franchisee interactions in company software - Maintain regular communication through weekly 1:1 with manager, weekly L10 meeting & use of company software for tracking KPIs, goals, headlines, action items & issues. - Conduct coaching in a professional and responsive manner consistent with brand standards and Empower Core Values. - Travel up to 25% of the time. Average one 3-4 day trip per month FRSTeam’s mission is to exemplify heartfelt care and concern for our communities by providing innovative products and services that help support and restore the lives of those we serve. We are a close-knit community of hand-chosen professionals, committed to restoring personal property and helping families and businesses get their lives back on track after a fire or water loss. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote

• Build strong, collaborative relationships with up to 30 franchise owners • Conduct business assessments to identify opportunities, challenges, and growth goals • Develop customized action plans to improve performance and drive results • Serve as a trusted advisor, providing ongoing support and accountability • Ensure consistent communication and engagement across your portfolio • Coach franchisees on leadership, sales, operations, and customer experience • Lead regular coaching calls (weekly, bi-weekly, monthly) to review KPIs and performance • Partner with franchisees to develop and execute short- and long-term business plans • Deliver training sessions, workshops, and webinars on key business topics • Identify opportunities for expansion, market growth, and increased revenue streams • Provide guidance on sales strategies, local marketing, and service offerings specific to roofing and exterior services • Evaluate franchise operations to ensure efficiency, scalability, and brand compliance • Conduct field visits to assess performance and provide actionable recommendations • Implement and reinforce standard operating procedures (SOPs) • Share best practices across the system to drive consistency and results • Analyze operational performance and recommend improvements in staffing, scheduling, and service delivery • Analyze financial performance, including P&Ls, sales data, and benchmarking metrics • Identify opportunities to improve profitability, reduce costs, and increase revenue • Support franchisees in achieving financial targets through actionable strategies • Advise on pricing, job costing, and margin optimization within roofing projects • Monitor KPIs and hold franchisees accountable to performance goals • Partner with the Brand President and Director of Franchise Operations on key initiatives • Support franchisee meetings, regional trainings, and system-wide programs • Assist with vendor relationships and operational initiatives that enhance franchisee success • Contribute to continuous improvement of systems, tools, and processes across the brand

Job Location: Remote, US or Richmond, VA Report to: Director of Franchise Operations Travel Requirement: Up to 25% Overview: Archadeck Outdoor Living, part of the Empower Brand, is seeking a dynamic and experienced Franchise Business Consultant (FBC) to support and guide our franchise network. As a Franchise Business Consultant, you will work directly with franchisees, serving as their coach, mentor, and trusted advisor. Your goal will be to help franchise owners optimize their operations, drive business growth, and maintain high performance across their locations. This role is split with approximately 30% of your time assisting new offices with ramping up and exceeding expectations, and 70% of your time focusing on supporting existing offices to grow same-store sales. You will play a critical role in helping franchisees achieve their business objectives and uphold the Archadeck brand’s high standards. Key Responsibilities: Client Engagement & Relationship Management - Build and maintain strong, collaborative relationships with up to 30 franchisees, ensuring open communication and trust. - Conduct comprehensive needs assessments to identify challenges, opportunities, and goals for each franchisee. - Develop tailored action plans for individual franchisees, helping them optimize performance and achieve specific business goals. - Mentor franchisees in the implementation of standardized methods, best practices, and key performance indicators (KPIs) to drive their success. - Offer ongoing support to franchisees, helping them navigate challenges and capitalize on new opportunities. Strategic Growth Coaching & Development - Provide continuous coaching in areas such as leadership, sales, operational management, and customer service to help franchisees grow their businesses. - Lead weekly, bi-weekly, and monthly coaching calls to review KPIs, celebrate successes, and identify areas for improvement. - Collaborate with franchisees to develop and implement strategic business plans that focus on both short-term and long-term growth. - Lead training workshops, webinars, and seminars on topics such as marketing, sales strategies, customer service excellence, and operational best practices. - Assist franchisees in identifying new market opportunities, expanding operations, and capitalizing on industry trends. - Provide expert guidance on business expansion, market entry, financial planning, and cost-control strategies. Operational Excellence - Evaluate and enhance franchise operations to ensure efficiency, productivity, and compliance with Archadeck’s brand standards. - Conduct on-site field visits to assess franchisee operations, offering actionable insights and recommendations for improvements. - Share best practices and implement standard operating procedures (SOPs) across the franchise network to improve operational efficiency. - Analyze operational data and provide strategic recommendations to enhance key business areas, including staffing, inventory management, and service delivery. Financial Analysis & Management - Perform in-depth financial analysis (P&L, sales reports, benchmarking) to assess franchisee performance. - Work with franchisees to identify opportunities for cost reduction, profitability improvement, and sales growth. - Provide guidance on additional revenue streams, such as seasonal campaigns, marketing initiatives, and special services. - Ensure franchisees are meeting financial targets, offering actionable strategies to help them achieve and exceed their goals. Brand Initiative & Operations - Assist Brand President and Director on a Archadeck initiatives including but not limited to: Franchisee In-Person meetings, operational initiatives, vendor management, and other pointed at support of our franchisees Qualifications: - 5+ years of experience in franchise support, business consulting, small business ownership, or a related field. - Strong understanding of franchise operations, key business metrics, and best practices in a multi-location business. - Proven ability to mentor and coach franchisees, helping them achieve success while maintaining a strong focus on the brand’s values and operational standards. - Exceptional interpersonal skills with the ability to build rapport with franchisees, leadership teams, and cross-functional colleagues. - Excellent problem-solving abilities and a strategic mindset, with experience in developing and executing business plans. - Ability to manage multiple tasks and prioritize effectively in a fast-paced, evolving environment. - Exceptional written and verbal communication skills, with the ability to deliver clear and constructive feedback. - Experience working with franchisees in the home services or related industries is a plus. - Proven track record of achieving and exceeding performance goals and KPIs. - Tech-savvy, with experience using CRM tools, reporting systems, and performance tracking software to monitor franchisee performance and drive results. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-REMOTE

• Design and deliver comprehensive sales training programs for franchisees, sales estimators, and field representatives. • Build scalable onboarding programs for new franchisees and their sales teams. • Develop training materials, playbooks, and digital learning content (presentations, videos, role-play scenarios, e-learning modules). • Lead live training sessions (in-person and virtual) to reinforce best practices in consultative selling, lead conversion, and customer relationship management. • Standardize sales processes across the franchise network to ensure consistency in performance and brand representation. • Partner with marketing to align lead generation and sales conversion strategies. • Support the adoption and effective use of CRM and sales technology platforms. • Identify sales tools, scripts, and resources needed to drive franchisee success. • Develop KPIs and benchmarks to track training effectiveness and sales performance. • Work with franchisees to diagnose performance gaps and implement targeted coaching. • Conduct field visits and ride-alongs to evaluate real-world execution and provide feedback. • Report on sales training outcomes, ROI, and system-wide performance improvements. • Serve as a trusted advisor to franchise owners on sales growth strategies. • Collaborate with Operations, Marketing, and Vendor Relations teams to ensure alignment with system goals. • Lead regional and national training events, conferences, and workshops. • Continuously research industry best practices and update training programs accordingly.