• Deliver multiple concurrent enterprise Airtable implementations on time and within scope • Design scalable, reusable solution patterns and implementation playbooks • Lead customer onboarding and accelerate time-to-value • Advise customers on best practices, solution architecture, and workflow design • Contribute to internal documentation and best practice libraries • Partner with product teams to share customer insights and influence the roadmap • Collaborate with Sales, Customer Success, and Partners to drive adoption and satisfaction • Track and improve key metrics such as CSAT, NPS, and customer adoption post-implementation

• Build strong, collaborative relationships with up to 30 franchise owners • Conduct business assessments to identify opportunities, challenges, and growth goals • Develop customized action plans to improve performance and drive results • Serve as a trusted advisor, providing ongoing support and accountability • Ensure consistent communication and engagement across your portfolio • Coach franchisees on leadership, sales, operations, and customer experience • Lead regular coaching calls (weekly, bi-weekly, monthly) to review KPIs and performance • Partner with franchisees to develop and execute short- and long-term business plans • Deliver training sessions, workshops, and webinars on key business topics • Identify opportunities for expansion, market growth, and increased revenue streams • Provide guidance on sales strategies, local marketing, and service offerings specific to roofing and exterior services • Evaluate franchise operations to ensure efficiency, scalability, and brand compliance • Conduct field visits to assess performance and provide actionable recommendations • Implement and reinforce standard operating procedures (SOPs) • Share best practices across the system to drive consistency and results • Analyze operational performance and recommend improvements in staffing, scheduling, and service delivery • Analyze financial performance, including P&Ls, sales data, and benchmarking metrics • Identify opportunities to improve profitability, reduce costs, and increase revenue • Support franchisees in achieving financial targets through actionable strategies • Advise on pricing, job costing, and margin optimization within roofing projects • Monitor KPIs and hold franchisees accountable to performance goals • Partner with the Brand President and Director of Franchise Operations on key initiatives • Support franchisee meetings, regional trainings, and system-wide programs • Assist with vendor relationships and operational initiatives that enhance franchisee success • Contribute to continuous improvement of systems, tools, and processes across the brand

Role Description The Delivery Consultant plays a crucial role in ensuring our clients achieve maximum value from their investments. In this position, you will leverage your extensive experience to guide projects from inception to completion, balancing business needs with technology enablement. Your responsibilities will include: - Analyzing client objectives and fostering strong relationships. - Adapting to evolving client requirements. - Taking ownership of project outcomes, driving continuous improvement and effective communication throughout the engagement. Accountabilities - Act as a trusted advisor to clients, understanding their needs and providing strategic insights. - Lead cross-functional teams to consistently deliver value-driven solutions. - Analyze and define project scope, timelines, and budgets while managing risks. - Facilitate stakeholder communication and expectation management. - Utilize agile methodologies to maximize client value and improve project efficiencies. - Inspect project deliverables for quality assurance and alignment with business goals. - Continuously seek feedback and implement improvements within the team. Qualifications - Minimum of 5 years of experience in Agile Program/Project Management or Software Product Management. - Strong understanding of client strategic initiatives and business objectives. - Exceptional communication and interpersonal skills to build trust and rapport. - Experience in stakeholder interaction with both leaders and team members. - Analytical mindset with the ability to leverage data to drive decisions. - Proficiency in agile methodologies and tools, including Jira and Confluence. - Ability to manage multiple projects and prioritize effectively. Benefits - Work remotely from anywhere in the United States with flexible hours. - Access to sponsored learning and professional development opportunities. - Collaborative, supportive, and growth-oriented company culture. - Opportunity to influence project outcomes and client satisfaction. - Comprehensive support for personal and professional growth. - Possibility of extending contract based on project needs. - Health and wellness benefits offered.

• Desenvolver o mercado regional, atuando junto a arquitetos, designers e construtoras para geração de demanda e especificação de soluções; • Construir e manter relacionamentos estratégicos com profissionais e parceiros da cadeia da construção; • Realizar treinamentos, workshops e apresentações técnicas para disseminação de conhecimento sobre as soluções da empresa; • Monitorar tendências, projetos e oportunidades do mercado, contribuindo com insights estratégicos; • Acompanhar indicadores de desempenho e atividades de campo, apoiando a evolução das ações comerciais; • Realizar visitas frequentes a escritórios, obras e pontos de contato estratégicos, fortalecendo a presença da marca na região; • Apoiar e acompanhar ações de marketing e relacionamento com clientes, garantindo alinhamento com o posicionamento da marca.