Harbor

Role Description Harbor is seeking a Head of Global Revenue Operations to architect and lead the commercial operating model underpinning a global, PE-backed, consultative-services business. Reporting to the Chief Revenue Officer and partnering closely with the CEO, CFO, and Board, this executive will own end-to-end revenue lifecycle performance, from GTM strategy and planning through pipeline, productivity, and renewal, and will set the standard for rigor, accountability, and scalability in how Harbor sells, serves, and grows. This is an enterprise leadership role, not a sales support function. The successful candidate will serve as the CRO’s strategic advisor and chief of staff for commercial performance, the principal architect of Harbor’s go-to-market operating system, and the executive accountable for translating commercial strategy into measurable revenue outcomes. Scope spans: - Revenue Strategy & Planning - Deal Desk and Commercial Operations - GTM Systems & Data - Revenue Analytics & Insights - Sales Enablement - Field Productivity The role carries a clear transformation mandate: - Unify a historically distributed set of commercial-support activities into a modern RevOps function. - Modernize the underlying technology and data stack. - Install the operating cadence required to scale a consultative, multi-segment revenue engine. Success will depend on close partnership with Sales, Delivery, Marketing, Finance, IT, HR, and the broader leadership team. Qualifications - At least 15 years of progressive leadership in Revenue Operations, Commercial Operations, or GTM strategy, including time at the head-of-function level in a global business. - Track record of building or transforming an enterprise RevOps function (charter, team, operating model, technology, and data) in a complex, multi-segment organization. - Deep experience with the full revenue lifecycle: GTM planning, forecasting, pipeline, deal execution, productivity, renewal, and analytics. - Modern technology fluency: Salesforce and the broader GTM stack (CPQ, sales engagement, conversation intelligence, enablement platforms, BI). - Strong commercial and financial acumen; comfortable owning forecast credibility with a CFO and presenting to a Board. - Experience in consultative, services-led, or solutions-selling businesses preferred; private equity portfolio experience a plus. - Executive presence and the influence skills to lead through peers across Sales, Marketing, Delivery, Finance, HR, Legal, and Technology. - Demonstrated ability to manage multiple concurrent deliverables and stakeholders with sound planning and resource-management discipline. - Bachelor's degree required; MBA or other advanced degree welcomed. Requirements - Commercial performance: measurable improvement in forecast accuracy, pipeline coverage and velocity, win rates, and seller productivity (revenue per rep, ramp time, quota attainment distribution). - Operating model maturity: a unified global RevOps function with clear charter, service levels, and operating cadence; demonstrable shift from reactive reporting to forward-looking commercial insight. - Revenue lifecycle integration: a coherent end-to-end model spanning demand, pipeline, deal execution, delivery handoff, and renewal/expansion, with shared definitions, data, and accountability across Sales, Marketing, and Delivery. - Technology and data foundation: a modernized GTM tech stack, single-source-of-truth reporting, and demonstrable improvement in data quality, governance, and time-to-insight. - Manager effectiveness: a measurable lift in front-line manager coaching rigor, deal inspection quality, and team-level performance management, supported by enablement and analytics. - Executive and Board confidence: the CRO, CEO, CFO, and Board can rely on RevOps as the authoritative source for commercial performance, planning assumptions, and investment decisions. Company Description Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

• Work closely with Harbor project team members and clients to lead requirements gathering and analysis • Execute against legal technology best practices • Facilitate the selection, implementation and/or optimization of legal technology systems and tools leveraged by our corporate law department clients. • Manage the project lifecycle • Support client business process review, identify key client business requirements and support transformation of business requirements to technical requirements and design • Draft deliverables during a project lifecycle including findings and recommendations, functional and technical design documents, data maps, test scripts, training and communication plans, training guides. • Configure and develop technologies based on technical requirements and design • Administer system testing, track defects, and collaborate with technology providers and clients to resolve defects (on technology related projects) • Assist with management of project scope, schedules, workplans, timelines, and budgets • Manage client expectations and project scope, communicating directly with clients to continually foster relationships • Research and stay abreast of legal industry and technology trends, product developments, best practices, emerging technologies and the use of AI

• Own and lead the global legal function, including team management, outside counsel oversight, and budget responsibility • Build and scale a high-performing, data-driven legal organization with appropriate processes, operational workflows, tools, and KPIs • Serve as a trusted advisor to the CEO, executive leadership, and Board of Directors on legal, risk, and governance matters • Operate as a player-coach, balancing strategic leadership with hands-on execution • Lead legal support for a high-volume, sales-driven contracting environment, partnering closely with CRO/CGO and Sales leadership • Oversee drafting, negotiation, and execution of complex commercial agreements (clients, partners, vendors) • Design and implement scalable contracting frameworks, playbooks, and approval workflows to accelerate deal velocity • Ensure alignment between legal risk tolerance and revenue objectives • Provide strategic guidance on global employment matters, including disputes, investigations, and compliance • Manage litigation and disputes, including oversight of outside counsel • Partner closely with HR and leadership on employee relations and workforce strategy • Oversee enterprise risk management, insurance programs, and mitigation strategies • Serve as lead in-house counsel on M&A transactions, including buy- and sell-side deals • Drive legal aspects of due diligence, deal structure, negotiation, and integration • Support corporate governance and Board engagement, including preparation and presentation of materials • Ensure compliance with global regulatory requirements, including data privacy and cybersecurity • Develop policies and controls appropriate for a PE-backed, scaling organization • Act as a board-ready advisor, translating complex legal issues into actionable business guidance • Act as a key partner to Finance, Sales, HR, and executive leadership • Drive alignment between legal, operational, and commercial priorities • Support enterprise-wide initiatives, including international expansion, operational refinement and integration efforts.

• Conducts legal, business, and other research and reference work, including sophisticated, in-depth research and analysis utilizing legal and non-legal information resources • Conducts effective reference interviews and distills research results into clear and concise reports of findings • Evaluates diverse information sources for currency, reliability, relevance, and cost-effectiveness and selects the optimal resources for research requests • Assists in the instruction of attorneys, legal assistants, and others in the use of legal research tools and services • Maintains research proficiency across a wide spectrum of business, legal, legislative, analytics and docket resources including Lexis, Westlaw, Bloomberg Law, Pacer, WK VitalLaw, and Lex Machina among others • Effectively utilizes request tracking software to track and process research requests

• Lead client engagements focused on data and AI strategy, modernization, and governance, with an emphasis on legal and professional services organizations • Communicate complex strategies and recommendations clearly to both technical and non-technical audiences, including internal and external stakeholders • Design solutions that support centralized enterprise data for people, organizations, and matters • Define and lead initiatives that structure, capture, and analyze practice-level data, collaborating closely with attorneys and business teams • Deliver hands-on support and strategic guidance around tools such as data catalogs, MDM platforms, data lakes/warehouses, BI solutions and AI technologies • Support legal AI enablement efforts through curated data initiatives and AI/analytics project design • Present Harbor’s vision and client solutions at executive-level meetings and industry events • Collaborate across Harbor teams to build integrated, multidisciplinary solutions for clients • Mentor junior team members, supporting career development and fostering a culture of excellence and curiosity • Guide teams through process improvement initiatives, contributing to the design and implementation of new standards and solutions • Communicate complex strategies and recommendations clearly to both technical and non-technical audiences, including internal and external stakeholders • May lead cross-functional teams and external collaborators to support successful strategy implementation and adoption • Manage project delivery in alignment with project scope and available resources.

• Lead and manage cross-functional project teams to ensure successful project delivery using Harbor Project Management tools. • Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements. • Develop and maintain detailed project plans, including timelines, budgets, ensuring alignment with client expectations and organizational goals. • Utilize Harbor Project Management tools to track project progress, manage resources, and report milestones to stakeholders. • Coordinate project documentation, including project charter, status reports, and meeting notes using Harbor Project Management platform. • Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution. • Oversee the end-to-end execution of assigned projects by monitoring and updating work-in-progress and measuring requirement milestones against actual work-to-date. • Act as the primary point of contact for clients, fostering strong relationships and clear communication. • Manage client expectations and provide regular updates on project progress, risks, and outcomes. • Address client concerns and escalations promptly, ensuring satisfaction and alignment. • Manage and develop Project Manager team members and ensure adherence to Harbor project management standards and best practices. • Schedule assignments and track project tasks. Monitors progress and ensures the team adheres to deadlines, identifying and removing blockers as required. • Provide timely budget utilization updates to clients, ensuring work is performed within budget. • Ensure project delivers the scope as outlined in the Statement of Work (SOW).

Harbor is seeking a Care Coordinator who is responsible for comprehensive, multi-system care coordination activities for youth with complex needs and their families. Position is full-time, 40 hours per week, and candidates preferably lives in Hancock or Seneca County. Position is remote and in the community. Education/Experience/Other Requirements: - At least 3 years of experience (or 2 years with an Associate or Bachelor degree; or 1 year with a Master degree) in providing community-based services and supports to children and youth and their families or caregivers in areas of children’s behavioral health, child welfare, intellectual and developmental disabilities, juvenile justice, or related public sector human services or behavioral health care field. - Have background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Culturally competent or responsive with training and experience necessary to manage complex cases - Qualifications and experience to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child-service systems. - Complete the high-fidelity wraparound training program provided by an independent validation entity recognized by the ODM (the COE). - Must be able to communicate clearly, verbally and in writing, with a variety of audiences, and willing to represent the organization within the medical/health-care community. - Must be proficient and accurate in computer use. - Must have valid Driver’s license, acceptable driving record, and deemed insurable through Harbor’s vehicle insurance carrier. - CPR/First Aid and NCI/CPI Certifications required within 90 days of employment. - Prefer staff reside in the community in which they are serving. - Minimum Internet Service Requirements: Minimum upload of 5 mbps; minimum download of 10 mbps per user of the dedicated Internet. Internet services provider must be cable or fiber. DSL, satellite and cellular providers are not permitted. Business class preferred. Ability to connect your Harbor provided computer/equipment directly to your modem or router with an ethernet cable (not wireless). Essential Job Competencies/Primary Duties: - Effectively engages children/youth with significant behavioral health needs and their family/caregivers for assigned caseload (1:10 for ICC and 1:25 for MCC). - Builds and maintains knowledge of available community resources and helps to link youth and family to needed supports. - Conducts comprehensive CANS assessment and facilities development of an individualized, strength based Child and Family-Centered Care Plan. - Actively monitors plan to ensure services are provided in accordance with plan and helps to address challenges and barriers and updates/modifies plan as needed. - Facilitates Child and Family Team meetings and ensure the child and family have a voice and choices in their plan and providers. Encourages creative solutions and use of natural supports with a goal of maintaining the youth in the community and in the least restrictive environment. - Facilitates access to clinical and psychiatric consultation for assigned ICC and/or MCC youth. - Develops safety-crisis plan with youth and family and reviews - Ensures that initial and ongoing engagement, contacts and documentation are completed as required per CME rules. - Must be willing to work flexible hours which may include evenings and/or weekends. - Required to provide services in the home and other community setting. About Harbor: - A leading provider of mental health and substance use treatment for over 100 years - 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year - Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: - - Medical, dental, and vision coverage - Retirement plan with company match - Generous paid time off, sick time, and paid holidays - Tuition and professional license reimbursement programs - Clinical supervision hours offered - Ability to make a difference in your community!

Harbor is seeking a Care Coordinator who is responsible for comprehensive, multi-system care coordination activities for youth with complex needs and their families. Position is full-time, 40 hours per week, and candidates preferably lives in Wood County. Position is remote and in the community. Education/Experience/Other Requirements: - At least 3 years of experience (or 2 years with an Associate or Bachelor degree; or 1 year with a Master degree) in providing community-based services and supports to children and youth and their families or caregivers in areas of children’s behavioral health, child welfare, intellectual and developmental disabilities, juvenile justice, or related public sector human services or behavioral health care field. - Have background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Culturally competent or responsive with training and experience necessary to manage complex cases - Qualifications and experience to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child-service systems. - Complete the high-fidelity wraparound training program provided by an independent validation entity recognized by the ODM (the COE). - Must be able to communicate clearly, verbally and in writing, with a variety of audiences, and willing to represent the organization within the medical/health-care community. - Must be proficient and accurate in computer use. - Must have valid Driver’s license, acceptable driving record, and deemed insurable through Harbor’s vehicle insurance carrier. - CPR/First Aid and NCI/CPI Certifications required within 90 days of employment. - Prefer staff reside in the community in which they are serving. - Minimum Internet Service Requirements: Minimum upload of 5 mbps; minimum download of 10 mbps per user of the dedicated Internet. Internet services provider must be cable or fiber. DSL, satellite and cellular providers are not permitted. Business class preferred. Ability to connect your Harbor provided computer/equipment directly to your modem or router with an ethernet cable (not wireless). Essential Job Competencies/Primary Duties: - Effectively engages children/youth with significant behavioral health needs and their family/caregivers for assigned caseload (1:10 for ICC and 1:25 for MCC). - Builds and maintains knowledge of available community resources and helps to link youth and family to needed supports. - Conducts comprehensive CANS assessment and facilities development of an individualized, strength based Child and Family-Centered Care Plan. - Actively monitors plan to ensure services are provided in accordance with plan and helps to address challenges and barriers and updates/modifies plan as needed. - Facilitates Child and Family Team meetings and ensure the child and family have a voice and choices in their plan and providers. Encourages creative solutions and use of natural supports with a goal of maintaining the youth in the community and in the least restrictive environment. - Facilitates access to clinical and psychiatric consultation for assigned ICC and/or MCC youth. - Develops safety-crisis plan with youth and family and reviews - Ensures that initial and ongoing engagement, contacts and documentation are completed as required per CME rules. - Must be willing to work flexible hours which may include evenings and/or weekends. - Required to provide services in the home and other community setting. About Harbor: - A leading provider of mental health and substance use treatment for over 100 years - 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year - Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: - - Medical, dental, and vision coverage - Retirement plan with company match - Generous paid time off, sick time, and paid holidays - Tuition and professional license reimbursement programs - Clinical supervision hours offered - Ability to make a difference in your community!

Harbor is seeking a Care Coordinator who is responsible for comprehensive, multi-system care coordination activities for youth with complex needs and their families. Position is full-time, 40 hours per week, and candidates preferably lives in Crawford/Wyandot County. Position is remote and in the community. Education/Experience/Other Requirements: - At least 3 years of experience (or 2 years with an Associate or Bachelor degree; or 1 year with a Master degree) in providing community-based services and supports to children and youth and their families or caregivers in areas of children’s behavioral health, child welfare, intellectual and developmental disabilities, juvenile justice, or related public sector human services or behavioral health care field. - Have background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Culturally competent or responsive with training and experience necessary to manage complex cases - Qualifications and experience to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child-service systems. - Complete the high-fidelity wraparound training program provided by an independent validation entity recognized by the ODM (the COE). - Must be able to communicate clearly, verbally and in writing, with a variety of audiences, and willing to represent the organization within the medical/health-care community. - Must be proficient and accurate in computer use. - Must have valid Driver’s license, acceptable driving record, and deemed insurable through Harbor’s vehicle insurance carrier. - CPR/First Aid and NCI/CPI Certifications required within 90 days of employment. - Prefer staff reside in the community in which they are serving. - Minimum Internet Service Requirements: Minimum upload of 5 mbps; minimum download of 10 mbps per user of the dedicated Internet. Internet services provider must be cable or fiber. DSL, satellite and cellular providers are not permitted. Business class preferred. Ability to connect your Harbor provided computer/equipment directly to your modem or router with an ethernet cable (not wireless). Essential Job Competencies/Primary Duties: - Effectively engages children/youth with significant behavioral health needs and their family/caregivers for assigned caseload (1:10 for ICC and 1:25 for MCC). - Builds and maintains knowledge of available community resources and helps to link youth and family to needed supports. - Conducts comprehensive CANS assessment and facilities development of an individualized, strength based Child and Family-Centered Care Plan. - Actively monitors plan to ensure services are provided in accordance with plan and helps to address challenges and barriers and updates/modifies plan as needed. - Facilitates Child and Family Team meetings and ensure the child and family have a voice and choices in their plan and providers. Encourages creative solutions and use of natural supports with a goal of maintaining the youth in the community and in the least restrictive environment. - Facilitates access to clinical and psychiatric consultation for assigned ICC and/or MCC youth. - Develops safety-crisis plan with youth and family and reviews - Ensures that initial and ongoing engagement, contacts and documentation are completed as required per CME rules. - Must be willing to work flexible hours which may include evenings and/or weekends. - Required to provide services in the home and other community setting. About Harbor: - A leading provider of mental health and substance use treatment for over 100 years - 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year - Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: - - Medical, dental, and vision coverage - Retirement plan with company match - Generous paid time off, sick time, and paid holidays - Tuition and professional license reimbursement programs - Clinical supervision hours offered - Ability to make a difference in your community!

• Own the financial performance of the service line, managing a budget of more than $3 million with a goal of achieving 30 to 40 percent annual growth. • Oversee monthly and annual reporting, including revenue forecasting, utilization management, and margin optimization. • Track delivery performance throughout the month and reconcile projects at both month-end and year-end. • Drive pricing and resourcing strategies that balance innovation investment with disciplined commercial management. • Manage speculative budgets for new offerings, ensuring progress is measured and outcomes are reviewed against expectations. • Design, evolve, and manage the portfolio of Data & Innovation Strategy offerings to align with changing market needs. • Lead the creation of new offerings that may be speculative or emerging, managing investment, delivery pilots, and refinement cycles. • Encourage repeatable, scalable, and eventually productized delivery models to increase efficiency and profitability. • Collaborate across Harbor’s service lines, including AI, Knowledge Transformation, and Technology-Enabled Solutions, to deliver integrated transformation programs. • Oversee high-impact client engagements, ensuring quality, consistency, and measurable value realization. • Support client teams in designing and executing transformation programs that integrate data, AI, knowledge, and innovation strategies. • Partner with delivery leads to ensure projects align with scope, budget, and desired business outcomes. • Recruit, develop, and retain exceptional talent across strategy, data, and innovation disciplines.